Issues log

Internal log for the team: questions for each other (especially open items waiting on Fran or Nick), bugs you hit while using the system, product ideas, decisions to come back to. Comment threads under each issue. Use it as the place to tag stuff so it doesn't live only in DMs / Slack.

Open (0)Resolved (1)All (1)|All Question Bug Idea Decision Note

QuestionHow do we refund a Wix order in practice?✓ Resolved
The Messages thread + admin/refunds queue surfaces orders.payment_processor='wix' as "Refund manually in Wix" but the actual Wix flow is unmapped. Open questions: - Where in the Wix admin do we issue a refund for a past event order? - Does Wix auto-refund to original payment, or does it credit a Wix balance? - What's the timeline for the customer seeing the money back? - Do we need to do anything else in our system after the Wix refund (mark the order, void tickets)? Once we answer these we can update src/content/guides/messages-inbox.md and the refund-request UI to deep-link / give precise instructions.
Someone · 5/10/2026 · last activity 5/12/2026