How do we refund a Wix order in practice?

Someone · 5/10/2026, 1:47:33 PM

The Messages thread + admin/refunds queue surfaces orders.payment_processor='wix' as "Refund manually in Wix" but the actual Wix flow is unmapped. Open questions:
- Where in the Wix admin do we issue a refund for a past event order?
- Does Wix auto-refund to original payment, or does it credit a Wix balance?
- What's the timeline for the customer seeing the money back?
- Do we need to do anything else in our system after the Wix refund (mark the order, void tickets)?

Once we answer these we can update src/content/guides/messages-inbox.md and the refund-request UI to deep-link / give precise instructions.