Issues log

Internal log for the team: questions for each other (especially open items waiting on Fran or Nick), bugs you hit while using the system, product ideas, decisions to come back to. Comment threads under each issue. Use it as the place to tag stuff so it doesn't live only in DMs / Slack.

Open (6)Resolved (0)All (6)|All Question Bug Idea Decision Note

IdeaUnable to Edit PROMO CODES
Unable to access, edit, delete/deactivate Promo Codes auto created when cancelling shows. Includes all codes created for ST and Wix purchases. The dialogue box appears when clicking on the coupon code. This was a ST purchase.
Esper · 6/10/2026
IdeaOrder Search Filter
Please add a search filter that allows us to enter a customers first & last name in the search bar for faster and more accurate results. Currently adding First & Last name to the search bar provides "no matches" At this time, we can only search by First OR Last name, which produces many results.
Esper · 5/29/2026
IdeaPROMO CODE SEARCH
Please add a search bar in the Promo section so that we can search for specific promo codes instead of scrolling
Francesca · 5/29/2026
IdeaAdd "Notes" to Guest Info
Can you give us the ability to add notes to each guest's info, that is reflected on the printouts? We have mocktail requests and seating requests pre-new website that need to be added manually. Important for venue to know this info. Thank you! Example attached.
Francesca · 5/18/2026 · last activity 5/18/2026
Idea"Total Transacted"
Under "Total Transacted" for each show: is there a way to add the number of guests rescheduled from shows BEFORE May 29? For example, 4 guests had a March 2 show that was canceled. We rescheduled them for a July 5 show. 5 guests were also rescheduled for the same July 5 show, but their original show was May 30. We need to separate these guests because we need to pay the venue for the guests with shows BEFORE May 29, but we don't have to pay for the guests with shows after May 29. Hope this makes sense!
Francesca · 5/14/2026
IdeaAdd ability to remove guest completely from show
Can you add the ability to completely remove a guest from a show? (ex - We overbooked a show and the extra guest doesn't want to reschedule and instead wants a refund, so we have to remove them from the show.)
Francesca · 5/14/2026