Abandoned Carts
Responses from the cart-recovery email's feedback CTA. 40 responses recorded.
What stopped them
- Technical issue14 (35%)
- Price too high13 (33%)
- Other12 (30%)
- Time / scheduling1 (3%)
What would help
- Something else16 (40%)
- Promo code16 (40%)
- Lower price5 (13%)
- Group / pair deal2 (5%)
- Reminder closer to date1 (3%)
Celebrating
- Anniversary9 (26%)
- Birthday8 (24%)
- Other7 (21%)
- Date night6 (18%)
- Kids' special4 (12%)
| When | Customer | Show | Why | Would help | Occasion | Comment | Follow up |
|---|---|---|---|---|---|---|---|
| Aug 11, 12:08 AM | Phuong Lieu p1ieu@yahoo.com | Coco (Los Angeles, 2026-09-12) | Technical issue | Something else | (none) | Could not find a place to process gift card | |
| Aug 8, 4:44 PM | April Sandifer missviolet276@gmail.com | Coco (Los Angeles, 2026-09-12) | Other | Something else | Other | I’m actually a Platinum Member who has been trying for months to reach someone at Fork n’ Film. I still have unused membership benefits from my $999 membership and a $180 VIP upgrade from a canceled showing that Fork n’ Film previously confirmed would be held for me. The member email now bounces, your current LA reply-to email also bounces, and I have received no response through your website form, general email, Instagram, or phone. I only entered this checkout hoping to find a working way to contact someone. Please have someone contact me so I can access my paid membership benefits. Thank you — April Sandifer | |
| Aug 7, 1:12 AM | Elda Ruiz-Graham sibiaahastari@yahoo.com | The Princess and the Frog (Dallas, 2026-08-28) | Time / scheduling | Reminder closer to date | Birthday | I would like to book at least 2-3 months in advance | |
| Jul 29, 11:07 PM | allie beach allie.beach.tulsacan@gmail.com | Ratatouille (Dallas, 2026-08-07) | Technical issue | Something else | Anniversary | Hi! I was trying to get tickets for this showing last night with the 40% off and it was showing there were 2 seats left but when I went to check out it said only one was available and to refresh. Every time I refreshed it still showed 2 seats were available but wouldn’t let me purchase. Can you help me with this? | |
| Jul 24, 9:18 AM | nicole Hopper nicole.hopper82@gmail.com | Beauty and the Beast (New York, 2026-08-15) | Technical issue | Promo code | (none) | Again the promo code comeback10 doesnt work | |
| Jul 22, 12:23 PM | Katie Hoke fanellelane@gmail.com | Ratatouille (Dallas, 2026-07-31) | Other | Something else | Other | Waiting for a response to my inquiries. | |
| Jul 22, 1:38 AM | nicole Hopper nicole.hopper82@gmail.com | Beauty and the Beast (New York, 2026-08-15) | Technical issue | Promo code | Anniversary | ||
| Jul 21, 1:03 PM | nicole Hopper nicole.hopper82@gmail.com | Beauty and the Beast (New York, 2026-08-15) | Technical issue | Promo code | Anniversary | The promo ode didn’t work | |
| Jul 21, 12:27 PM | nicole Hopper nicole.hopper82@gmail.com | Beauty and the Beast (New York, 2026-08-15) | Price too high | Promo code | Anniversary | ||
| Jul 20, 2:16 AM | Kaydence Magnuson pdumby@yahoo.com | Beauty and the Beast (Los Angeles, 2026-08-07) | Other | Something else | Birthday | The parking button didn’t work | |
| Jul 18, 6:43 PM | Kaydence Magnuson pdumby@yahoo.com | Beauty and the Beast (Los Angeles, 2026-08-07) | Other | Something else | Birthday | Couldn’t get the parking to work | |
| Jul 18, 2:37 AM | nicole Hopper nicole.hopper82@gmail.com | Beauty and the Beast (New York, 2026-08-15) | Price too high | Promo code | Anniversary | ||
| Jul 18, 2:37 AM | nicole Hopper nicole.hopper82@gmail.com | Beauty and the Beast (New York, 2026-08-15) | Price too high | Lower price | Anniversary | A discount would be nice | |
| Jun 28, 1:51 PM | Ana diaz Diaz anadiazm44@gmail.com | Lilo and Stitch (Los Angeles, 2026-07-25) | Price too high | Lower price | Anniversary | ||
| Jun 17, 4:54 AM | Antonise teal Anderson ateal90@yahoo.com | The Princess and the Frog (Dallas, 2026-07-10) | Price too high | Promo code | Date night | Received code, but it isn’t working | |
| Jun 15, 1:52 AM | Sarai Rios grajeda.sarai@gmail.com | Ratatouille (Los Angeles, 2026-07-11) | Technical issue | Something else | Birthday | Made the purchase for July Sat 11 at 1pm but was charged multiple times and refunded back and the purchase didn’t process disappointed in the website and technical issues | |
| Jun 12, 8:43 PM | Antonise teal Anderson ateal90@yahoo.com | The Princess and the Frog (Dallas, 2026-07-10) | Price too high | Lower price | Date night | Will it be a lot of kids? | |
| Jun 10, 12:33 AM | Telinda Williams shunw97@gmail.com | The Princess and the Frog (Dallas, 2026-07-25) | Price too high | Group / pair deal | Birthday | I will pay 250 for 2 of use and am open to any date | |
| Jun 4, 6:29 PM | Jonathan Tepedino jonathantepedino@gmail.com | Ratatouille (New York, 2026-06-07) | Technical issue | Promo code | Kids' special | NOthing is working for my booking credit, I want to reschedule my event for June 7 2026 at 1;30. For 2 people. | |
| Jun 4, 12:18 PM | T Starke starketaylor@gmail.com | Ratatouille (New York, 2026-06-07) | Technical issue | Promo code | Date night | I sent an email about using a gift card and haven’t heard back yet :) | |
| Jun 3, 11:19 AM | Briana brianapage96@gmail.com | Ratatouille (Dallas, 2026-06-06) | Price too high | Promo code | Other | Lower prices | |
| Jun 1, 5:37 AM | Jenni Jimenez jennijimenez07@yahoo.com | Lilo and Stitch (Los Angeles, 2026-07-25) | Technical issue | Something else | Birthday | I couldn’t figure out where to put my gift card code into it would not work in the promo section | |
| May 29, 12:04 AM | Christopher Akaito hinotekekemapa15@gmail.com | Ratatouille (Portland, 2026-06-06) | Other | Promo code | Anniversary | You cancelled the event I booked, the link claiming there are still Portland dates available does not actually accept the "credit" provided, and on the rescheduling page the only available date is for an entirely different city. This reeks of a scam. | |
| May 28, 1:36 AM | Heather niehoff heather.niehoff@yahoo.com | Ratatouille (Dallas, 2026-06-07) | Price too high | Lower price | Date night | If the price was lower or a discount code, I would more likely purchase tickets. | |
| May 25, 1:39 PM | Gregg thompson greggory.thompson@gmail.com | Ratatouille (New York, 2026-06-06) | Other | Something else | Other | I have an email out to move the tickets from my canceled show the day before, but have not heard back | |
| May 25, 7:43 AM | Wynter Perrineau wperrineau@icloud.com | Ratatouille (Los Angeles, 2026-05-29) | Price too high | Lower price | Kids' special | Make it cheaper I have no dollars | |
| May 24, 2:42 PM | Claudia Gonzalez claudiagonzalez0305@gmail.com | Ratatouille (New York, 2026-05-31) | Other | Promo code | Date night | ||
| May 21, 4:23 AM | Zoe Morritt zoemorritt@gmail.com | The Princess and the Frog (Los Angeles, 2026-06-13) | Technical issue | Promo code | Birthday | Getting an error message when trying to use a credit code | |
| May 17, 3:17 PM | Shauntice Richmond ssrichmond@hotmail.com | Shrek (Detroit, 2026-06-21) | Other | Something else | (none) | Need to rebook because my 5/16 event was cancelled | |
| May 14, 4:58 PM | Michele Donald cheledd@yahoo.com | Cloudy with a Chance of Meatballs (Detroit, 2026-06-13) | Technical issue | Something else | Other | Having trouble getting my rescheduled tickets | |
| May 14, 10:26 AM | leslie CAUDILL lmajerus2003@yahoo.com | Shrek (Detroit, 2026-06-21) | Other | Something else | (none) | my date was cancelled for this weekend and I was given a promo code that doesn't work. I am extremely disappointed in the cancellation, and the fact that the instructions that were provided for refund and another night out do not work. I have not been contacted by anyone and fear that I have lost all my money. | |
| May 13, 10:04 AM | Matthew Marko matthew_marko@yahoo.com | Lilo & Stitch (New York, 2026-05-24) | Technical issue | Something else | Other | My reshedule code kept saying mis applied and I should be able to use it. Ive emailed twice about it and haven't even heard bsck | |
| May 12, 2:16 AM | Sydney Rivera sydney.rivera2@gmail.com | Princess and the Frog (Portland, 2026-06-13) | Other | Promo code | Birthday | I am trying to reschedule a show and my code is not working | |
| May 10, 7:32 PM | Michele Donald cheledd@yahoo.com | Cloudy with a Chance of Meatballs (Detroit, 2026-06-13) | Price too high | Something else | Kids' special | Please reschedule me and just send me the information | |
| May 10, 5:54 PM | Lorriane Rodriguez lorry.silva99@gmail.com | Ratatouille (New York, 2026-05-16) | Price too high | Promo code | (none) | At least a military discount would be greatly appreciated! I only have Friday and Saturday in the city. | |
| May 10, 4:16 PM | Emma Banker emmab1318@gmail.com | Ratatouille (Los Angeles, 2026-06-06) | Technical issue | Promo code | Date night | We weren’t able to book because the gift card could not be entered. | |
| May 10, 3:44 PM | Michele Donald cheledd@yahoo.com | Cloudy with a Chance of Meatballs (Detroit, 2026-06-13) | Other | Something else | Kids' special | Was originally attending on Mother's day and it was canceled. | |
| May 10, 2:38 PM | Allyson Watson dpsalmist73@gmail.com | Elf (Los Angeles, 2026-12-11) | Other | Something else | (none) | The May 8th book8ng canceled and couldn't book this with my re-booking code | |
| May 10, 12:18 AM | Azalea Black jones.azalea.aj@gmail.com | Shrek (Detroit, 2026-06-26) | Technical issue | Group / pair deal | Other | Mothers day | |
| May 8, 4:35 PM | Matthew Cortland matt@prinedirective.ai | Cloudy with a Chance of Meatballs (New York, 2026-05-09) | Price too high | Promo code | Anniversary | ✓ Sent 95d agoBounced |