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Re:

jamesconway2015@icloud.com · landed in info@forknfilm.com

5 messages
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Assigned:
  • jamesconway2015@icloud.comto info@forknfilm.comInbound
    10/9/2026, 9:39:59 PM
    Still havent heard anything back about my refund 
Sent from my iPhone
  • info@forknfilm.comto James Wilson <jamesconway2015@icloud.com>Inbound
    10/9/2026, 11:04:34 PM

    Re:

    Hello James,

    Thank you for checking in regarding your refund. We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.

    We know some guests have been waiting longer than expected, and we truly appreciate your continued patience. While we're unable to provide a specific timeline at this time, we also want to be transparent and avoid giving a timeframe that we cannot confidently guarantee. Your refund is still being processed, and we'll be in touch as soon as it has been finalized.

    Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.

    We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.

    Warmest regards,
    The Fork n' Film Team

    On Fri, Oct 9, 2026 at 2:40 PM James Wilson <jamesconway2015@icloud.com> wrote:
    Still havent heard anything back about my refund
    Sent from my iPhone
  • info@forknfilm.comto James Wilson <jamesconway2015@icloud.com>Inbound
    10/9/2026, 11:15:10 PM

    Re:



    On Fri, Oct 9, 2026 at 2:40 PM James Wilson <jamesconway2015@icloud.com> wrote:
    Still havent heard anything back about my refund
    Sent from my iPhone
  • info@forknfilm.comto James Wilson <jamesconway2015@icloud.com>Reply (operator)
    10/9/2026, 11:19:48 PM

    Re:

    Hello James,

    Thank you for following up with us. First and foremost, we want to sincerely apologize for the continued delay in receiving your refund. We recognize that you have been waiting far longer than anyone should expect, and we understand how disappointing this experience has been.

    We know that an apology does not make up for the time you've spent waiting, and we are truly sorry that we have not yet been able to bring this matter to a resolution.

    Please know that your refund has not been forgotten and remains a priority for our team. We are continuing to work toward completing outstanding refunds as quickly as possible. Unfortunately, we are still experiencing delays, and while we wish we could provide you with a definite date, we don't want to give you a timeframe that we cannot guarantee.

    We understand that you've already shown a great deal of patience, and we recognize that continuing to ask for your understanding is not the resolution you're looking for. We want to assure you that we are working to get this completed for you and will send you a confirmation as soon as your refund has been finalized.

    We sincerely apologize again for how long this has taken and for the inconvenience this has caused. Thank you for giving us the opportunity to address your concerns.

    Warmest regards,
    The Fork n’ Film Team

    On Fri, Oct 9, 2026 at 2:40 PM James Wilson <jamesconway2015@icloud.com> wrote:
    Still havent heard anything back about my refund
    Sent from my iPhone
    DeliveredOpenedClicked
  • jamesconway2015@icloud.comto "n' Film Fork" <info@forknfilm.com>Inbound
    10/9/2026, 11:26:20 PM

    Re:

    ok
    Sent from my iPhone

    On Oct 9, 2026, at 6:20 PM, Fork n' Film <info@forknfilm.com> wrote:

    
    Hello James,

    Thank you for following up with us. First and foremost, we want to sincerely apologize for the continued delay in receiving your refund. We recognize that you have been waiting far longer than anyone should expect, and we understand how disappointing this experience has been.

    We know that an apology does not make up for the time you've spent waiting, and we are truly sorry that we have not yet been able to bring this matter to a resolution.

    Please know that your refund has not been forgotten and remains a priority for our team. We are continuing to work toward completing outstanding refunds as quickly as possible. Unfortunately, we are still experiencing delays, and while we wish we could provide you with a definite date, we don't want to give you a timeframe that we cannot guarantee.

    We understand that you've already shown a great deal of patience, and we recognize that continuing to ask for your understanding is not the resolution you're looking for. We want to assure you that we are working to get this completed for you and will send you a confirmation as soon as your refund has been finalized.

    We sincerely apologize again for how long this has taken and for the inconvenience this has caused. Thank you for giving us the opportunity to address your concerns.

    Warmest regards,
    The Fork n’ Film Team

    On Fri, Oct 9, 2026 at 2:40 PM James Wilson <jamesconway2015@icloud.com> wrote:
    Still havent heard anything back about my refund
    Sent from my iPhone

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