Re: Refund request

Hello

It has been another month and a half. I haven’t received my refund or an update. I don’t understand what’s taking so long it has been 6 months almost.

On Friday, August 21, 2026, Fork n Film <info@forknfilm.com> wrote:

Hello,

Thank you for checking in with us again. We know you’ve already reached out more than once regarding your refund, and we’re very sorry that you’ve had to continue following up for a resolution.

Your refund request is still active with our team and awaiting processing. We recognize that you’ve already been more than patient, and we sincerely apologize that it is taking longer than it should.

At this time, we don’t have a processing date we can provide, and we don’t want to give you a timeframe that we cannot guarantee. What we can assure you is that your request has been documented and has not been forgotten.

Once your refund is finalized, we’ll contact you directly and provide a copy of the refund receipt for your records. There will be no need for you to reach out again for confirmation.

Thank you for bearing with us through such a lengthy process. We’re very sorry for the inconvenience this delay has caused.

Warmest regards,

The Fork n’ Film Team

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From: valarie Simpson <simpson.valarie@gmail.com>
Sent: Friday, August 21, 2026 7:23 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Refund request

 

Hello

How long does it take? I have gotten multiple apologies but no results. And now almost another month with no update.

On Thursday, July 30, 2026, Fork n Film <info@forknfilm.com> wrote:

Hi Valerie,

Thank you for reaching out, and we sincerely apologize for the delay in processing your refund.

We completely understand how frustrating it must be to still be waiting after your April 18, 2026 event was canceled, and we're very sorry for both the delay and the lack of communication.

Thank you for attaching your tickets - they're very helpful. Our team is currently looking into the status of your refund, and we'll follow up with you as soon as we have an update.

We truly appreciate your patience and understanding, and we're committed to getting this resolved as quickly as possible.

Warmest Regards,

The Fork n' Film Team

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From: valarie Simpson <simpson.valarie@gmail.com>
Sent: Thursday, July 9, 2026 11:13 AM
To: Fork n Film <info@forknfilm.com>
Subject: Refund request

 

I purchased two tickets for a show that was supposed to be on April 18th 2026 that was cancelled. I have reached out several times and still have not received my refund. I really would like to receive my refund. 

I attached the tickets that were purchased.