Re: Refund Order 3048-NQG6-07V

I am following up once again requesting a direct refund of $102.48 for my order 3048-NQG6-07V that was never fulfilled. I do not wish to wait for a future show any longer as I am having a very challenging time communicating with your customer service. Please get back to me as soon as possible. Thank you. 

Marilyn Maldonado

On Tue, Aug 4, 2026 at 3:44 PM Marilyn Maldonado <marilovee1212@gmail.com> wrote:

Thank you for your email. I sent a message to your contact page directly a few weeks ago asking for my refund instead since there seems to be no date in which either of these movies will be back and I can't be left in limbo with my money lost. Can I please get a response to that message? Thank you. 

Marilyn Maldonado

On Tue, Aug 4, 2026 at 3:33 PM Fork n Film <info@forknfilm.com> wrote:

Hi Marilyn,

Thank you so much for reaching out, and we sincerely apologize for the delay in getting back to you.

We recently transitioned to a new customer support system, which unfortunately impacted some of our previous email channels. We truly appreciate your patience and apologize for any confusion caused by the Los Angeles email address no longer being active.

We’re currently transitioning into our fall lineup, but we’re happy to share that Shrek and Cloudy with a Chance of Meatballs are such beloved classics that they aren’t going anywhere! We absolutely love these experiences and hope to bring them back for future Los Angeles showings.

We’ll be sure to share updates as soon as new dates are confirmed. Thank you again for your continued support, and we hope to welcome you back to the table soon!

Warmest regards,

The Fork n' Film Team

---

From: Marilyn Moreno <marilovee1212@gmail.com>
Sent: Monday, July 13, 2026 4:06 PM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Refund Order 3048-NQG6-07V

 

Good afternoon, I am just following up to see if there any updates regarding any future Shrek or Cloudy with a chance of meatballs showings coming to LA anytime soon? I tried to reach out to losangeles@forknfilm.com whom I was in contact with a few months ago and received an error email that their email is no longer active. Please advise. Thank you. 

Begin forwarded message:

From: Marilyn Moreno <marilovee1212@gmail.com>
Date: July 13, 2026 at 4:03:35 PM PDT
To: Film Fork <losangeles@forknfilm.com>
Subject: Refund Order 3048-NQG6-07V



Good afternoon, I am just following up to see if there any updates regarding any future Shrek or Cloudy with a chance of meatballs showings coming to LA anytime soon? Thank you

On May 5, 2026, at 12:43 PM, Marilyn Maldonado <marilovee1212@gmail.com> wrote:



Yes, if there will be Shrek screenings added or a future Cloudy with a chance of meatballs, I would like to cancel my refund and use my credits for either of those VIP upgrade options. Please keep me posted. Thank you 

Marilyn Maldonado

On Tue, May 5, 2026 at 12:40 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Marilyn,

The total refund amount for order 3048-NQG6-07V will be $102.48. While I do not have a specific time frame for when the funds will appear in your account at this moment, please rest assured that we will keep you updated as the process moves forward.

Regarding your interest in Shrek, we are looking into possibly adding more showings to our schedule. If you decide to change your mind and would like to reschedule your tickets for a future Shrek screening, please let me know and we can apply the VIP upgrade for you then.

Warm regards,

Alex

On Tue, May 5, 2026 at 12:29 PM Marilyn Maldonado <marilovee1212@gmail.com> wrote:

SInce it has been some time since I purchased these tickets can you tell me the exact amount that would be refunded? Also, the time it would take for the refund to process? 

I would appreciate the VIP upgrade, but the only other movie I was interested in was Shrek, do you know if there will be any showing added? 

Marilyn Maldonado

On Tue, May 5, 2026 at 12:19 PM Fork Film <losangeles@forknfilm.com> wrote:

Dear Marilyn,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request for order 3048-NQG6-07V.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Tue, May 5, 2026 at 12:06 PM Marilyn Maldonado <marilovee1212@gmail.com> wrote:

Good morning, I would like a refund for my ticket purchase 3048-NQG6-07V. The event was supposed to be this Sunday 5/10 but I received an email that the event was postponed and I didn’t find another movie that interested me. Thank you.

Marilyn Maldonado