ForkNFilm Refund

Good morning Fork n’ Film Team,

My name is Lu and I am reaching out about my San Francisco reservation that was recently cancelled. 

Unfortunately, this is actually the third time I’ve had an experience cancelled.

I originally booked The Nightmare Before Christmas last October, then rebooked again for Shrek in March, and lastly rebooked for Coco in September.

All three movies ended up being cancelled last minute.

I completely understand that some things are out of our control and life happens, which is why I’ve tried to be understanding and continued to rebook each time. But this has now been going on for almost a year, and I’m honestly just really bummed.

The experience was supposed to be a gift for my sisters, so I was really looking forward to finally being able to do this for them.

I saw in the cancellation email forwarded to me by my sister that we will be receiving refunds, but because I’ve rebooked so many times, I just want to make sure the full amount will still be refunded to my original form of payment.

Not sure if this would cause issues, but the reservation may not be under my email since the tickets were sent directly to my sisters at lleae23@gmail.com and kelimasina@gmail.com.

I was the one who originally purchased them, so please let me know if you need any additional information from me to find the reservation.

Full transparency, I am a little disappointed to see that the refunds may be delayed. After three last-minute cancellations and almost a year of rebooking and trying to make this experience happen, I really hope the refund can be processed sooner rather than later.

Again, I understand that unexpected things happen, and I’ve really tried to be patient throughout all of this. 

At this point, I’d just appreciate confirmation that I’ll be receiving the full refund back to my original payment method and an idea of when I can expect it.

Thank you and have a great day.

- Lu

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In Community,

Lueni "Lulu" Masina (She/Her/Uso/Sis)