Refund Questions

My name is Reweena and I am reaching out AGAIN regarding the canceled event in Scottsdale Arizona June 27th, 2026 for Shrek. It’s now been 4 months and I have not gotten a refund. Are you able to please assist me? Thank you

Hello Reweena,

Thank you for following up with us. We sincerely apologize that you've had to reach out again regarding your refund and for the frustration this extended delay has caused.

We completely understand your concern, especially given how long it has been since the event was canceled in June. Please know that your refund request has not been overlooked and remains in process. Our team is actively working through all outstanding refunds as quickly as possible.

While we are unable to provide a specific completion date at this time, we want to be transparent with you rather than provide a timeframe we cannot confidently guarantee. As soon as your refund has been finalized, we will contact you directly and provide confirmation for your records.

We sincerely apologize for the continued delay and truly appreciate your patience while we work to get this resolved for you.

Warmest regards,