SuperTix

Good morning,

I have not received the return of my payment for the show on September 26, 2026. As you know, you received this payment (as also confirmed by my bank Chase) and you did not honor those tickets on September 26th. I cannot attend on your suggested replacement ticket date of October 25th. Please return the $448.93 today.

My zelle details are as follows:

email: michele.l.aronson@gmail.com

phone number: (310) 728-9395

Amount: $448.93

I will look for this payment today. Thank you.

Michele

On Thu, Oct 1, 2026 at 11:57 PM Michele A <michele.l.aronson@gmail.com> wrote:

Thank you for your response. I am not sure why you did not respond regarding the tickets originally since you did send me an email acknowledging the zelle.

Unfortunately, we will be out of town that weekend. Please send me back the funds tomorrow. Thank you.

Michele

On Thu, Oct 1, 2026 at 2:04 PM Fork n' Film <info@forknfilm.com> wrote:
Hello Michele,

Thank you for reaching out. We are very sorry to learn about what happened with your reservation and the difficulty you experienced trying to reach us.

After reviewing your message, it appears we did not receive your previous emails. We recently experienced changes with some of our communication channels, which unfortunately resulted in some messages not reaching our team as expected. We are truly sorry that your messages fell through the cracks. We understand that this does not change the experience you and your daughter had or the fact that you were left without the information you needed.

We can only imagine how disappointing it must have been to make plans with your daughter, drive to find the event, and ultimately be unable to attend, especially when she had been looking forward to the Hocus Pocus experience. We sincerely apologize that you were left in that position and that you did not receive a response from us sooner.

We would love the opportunity to make this right and welcome you and your daughter to our next available Hocus Pocus show in Los Angeles on October 25 at 6:30 PM. We would be happy to secure your reservation for this show and make sure you receive the information you need directly from our team.

If October 25 at 6:30 PM works for you, please reply to this email to let us know, and we will take care of securing your reservation.

Again, Michele, we sincerely apologize for the lack of communication and the disappointment this caused both you and your daughter. We appreciate you reaching out and giving us the opportunity to address what happened, and we truly hope we have the chance to welcome you both for Hocus Pocus.

Warmly,
The Fork n’ Film Team

---------- Forwarded message ---------
From: Michele A <michele.l.aronson@gmail.com>
Date: Sat, Sep 12, 2026 at 11:40 AM
Subject: Re: We received your payment submission
To: Fork n' Film <info@forknfilm.com>

Hi there. I never received a confirmation following this payment. Thank you.

Best,

Michele

On Tue, Sep 1, 2026 at 11:12 PM Fork n' Film <info@forknfilm.com> wrote:

Hi Michele,
We received your Zelle payment submission for your Fork n' Film reservation.
Order: FNF-00219
Event: Hocus Pocus
Date & time: Saturday, September 26, 2026 · 6:30 PM
Subtotal: $409.98
Taxes: $38.95
Total: $448.93
Zelle recipient: payments@forknfilm.com
We're verifying your payment now. Your official ticket confirmation and QR code will be emailed as soon as your payment is confirmed.
Thanks,
Fork n' Film
Fork n' Film LLC · info@forknfilm.com
2108 N St #17232, Sacramento, CA 95816
Questions about your order? Reply to this email or visit our FAQ.

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