Re: Refund Status
marlamargaillan@gmail.com · landed in info@forknfilm.com
- marlamargaillan@gmail.comto n Film Fork <info@forknfilm.com>Inbound10/1/2026, 1:46:41 AM
Re: Refund Status
I am writing regarding my ongoing request for a full refund for our three tickets for the event that your company cancelled.
To recap the timeline:
June 29: We received official notification from your team that the event was cancelled and that a refund would be issued (following three prior cancellations and rescheduling by your company).
August 8: When I followed up on our refund status, I was simply told to keep waiting.
Today (September 30): It has now been three months since the cancellation notice and nearly two months since my last inquiry, with still no refund or explanation provided.
This extreme delay is completely unacceptable. Given that your business is reportedly ceasing operations in Arizona, I expect this matter to be resolved immediately.
Please process the full ticket value refund to our original payment method within the next 5 business days. If this is not resolved, I will be forced to escalate this matter by filing formal complaints with the Better Business Bureau (BBB) and the Arizona Attorney General's Office, as well exploring further legal action for unrendered services.
I expect a prompt confirmation that our refund has been processed.
Sent from my iPhoneOn Aug 8, 2026, at 14:30, Fork n Film <info@forknfilm.com> wrote:
Hello Marley,Thank you for reaching out and for your patience.We sincerely apologize for the delay and understand how frustrating it is to be waiting. Please know that your refund request has been received. While we're unable to provide a specific timeframe at the moment, we want to assure you that we'll send you a confirmation email as soon as your refund has been finalized.We truly appreciate your patience and understanding as we work to get this resolved, and we're very sorry for the inconvenience this delay has caused.If you have any additional questions in the meantime, please don't hesitate to reply to this email. We're here to help.Warmly,
The Fork n' Film Team
From: M. Margaillan <marlamargaillan@gmail.com>
Sent: Saturday, August 8, 2026 11:43 AM
To: Fork n Film <info@forknfilm.com>
Subject: Refund StatusWe received emails that our show was canceled and that we would be receiving full refunds and it’s been over 40 days and we’ve yet to get our money back. How long is this going to take??
Sent from my iPhone - info@forknfilm.comto "M. Margaillan" <marlamargaillan@gmail.com>Inbound10/1/2026, 6:20:18 PM
Re: Refund Status
Hello Marley,
Thank you for checking in regarding your refund. We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.
Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.
We sincerely appreciate your patience, understanding, and continued kindness while we resolve this for you.
Warmest regards,
The Fork n’ Film TeamOn Wed, Sep 30, 2026 at 6:46 PM M. Margaillan <marlamargaillan@gmail.com> wrote:I am writing regarding my ongoing request for a full refund for our three tickets for the event that your company cancelled.
To recap the timeline:
June 29: We received official notification from your team that the event was cancelled and that a refund would be issued (following three prior cancellations and rescheduling by your company).
August 8: When I followed up on our refund status, I was simply told to keep waiting.
Today (September 30): It has now been three months since the cancellation notice and nearly two months since my last inquiry, with still no refund or explanation provided.
This extreme delay is completely unacceptable. Given that your business is reportedly ceasing operations in Arizona, I expect this matter to be resolved immediately.
Please process the full ticket value refund to our original payment method within the next 5 business days. If this is not resolved, I will be forced to escalate this matter by filing formal complaints with the Better Business Bureau (BBB) and the Arizona Attorney General's Office, as well exploring further legal action for unrendered services.
I expect a prompt confirmation that our refund has been processed.
Sent from my iPhoneOn Aug 8, 2026, at 14:30, Fork n Film <info@forknfilm.com> wrote:
Hello Marley,Thank you for reaching out and for your patience.We sincerely apologize for the delay and understand how frustrating it is to be waiting. Please know that your refund request has been received. While we're unable to provide a specific timeframe at the moment, we want to assure you that we'll send you a confirmation email as soon as your refund has been finalized.We truly appreciate your patience and understanding as we work to get this resolved, and we're very sorry for the inconvenience this delay has caused.If you have any additional questions in the meantime, please don't hesitate to reply to this email. We're here to help.Warmly,
The Fork n' Film Team
From: M. Margaillan <marlamargaillan@gmail.com>
Sent: Saturday, August 8, 2026 11:43 AM
To: Fork n Film <info@forknfilm.com>
Subject: Refund StatusWe received emails that our show was canceled and that we would be receiving full refunds and it’s been over 40 days and we’ve yet to get our money back. How long is this going to take??
Sent from my iPhone - info@forknfilm.comto "M. Margaillan" <marlamargaillan@gmail.com>Reply (operator)10/1/2026, 6:21:05 PM
Re: Refund Status
Hello Marley,
Thank you for checking in regarding your refund. We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible. We are very sorry for the frustration and inconvenience this wait has caused you.
Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.We sincerely appreciate your patience, understanding, and continued kindness while we resolve this for you.
Warmest regards,
The Fork n’ Film TeamOn Wed, Sep 30, 2026 at 6:46 PM M. Margaillan <marlamargaillan@gmail.com> wrote:I am writing regarding my ongoing request for a full refund for our three tickets for the event that your company cancelled.
To recap the timeline:
June 29: We received official notification from your team that the event was cancelled and that a refund would be issued (following three prior cancellations and rescheduling by your company).
August 8: When I followed up on our refund status, I was simply told to keep waiting.
Today (September 30): It has now been three months since the cancellation notice and nearly two months since my last inquiry, with still no refund or explanation provided.
This extreme delay is completely unacceptable. Given that your business is reportedly ceasing operations in Arizona, I expect this matter to be resolved immediately.
Please process the full ticket value refund to our original payment method within the next 5 business days. If this is not resolved, I will be forced to escalate this matter by filing formal complaints with the Better Business Bureau (BBB) and the Arizona Attorney General's Office, as well exploring further legal action for unrendered services.
I expect a prompt confirmation that our refund has been processed.
Sent from my iPhoneOn Aug 8, 2026, at 14:30, Fork n Film <info@forknfilm.com> wrote:
Hello Marley,Thank you for reaching out and for your patience.We sincerely apologize for the delay and understand how frustrating it is to be waiting. Please know that your refund request has been received. While we're unable to provide a specific timeframe at the moment, we want to assure you that we'll send you a confirmation email as soon as your refund has been finalized.We truly appreciate your patience and understanding as we work to get this resolved, and we're very sorry for the inconvenience this delay has caused.If you have any additional questions in the meantime, please don't hesitate to reply to this email. We're here to help.Warmly,
The Fork n' Film Team
From: M. Margaillan <marlamargaillan@gmail.com>
Sent: Saturday, August 8, 2026 11:43 AM
To: Fork n Film <info@forknfilm.com>
Subject: Refund StatusWe received emails that our show was canceled and that we would be receiving full refunds and it’s been over 40 days and we’ve yet to get our money back. How long is this going to take??
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