Fwd: Refund for Cancellation

Hello, I wanted to know if my upgrade could be honored for 10/11/26 for Hocus Pocus?

Begin forwarded message:

From: Rena Brock <renabrock88@gmail.com>
Date: September 28, 2026 at 11:42:03 AM EDT
To: Film Fork <newyork@forknfilm.com>
Subject: Re: Refund for Cancellation

Hello am I able to reschedule for 10/11/26 to see Hocus Pocus? 

Sent from my iPhone

On Nov 5, 2025, at 12:41 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Rena,

That sounds great! We're happy to offer you the VIP upgrade for rescheduling.

You don't need a new confirmation number right now. Just let me know which movie/date you'd like to book for and I can get that set up for you with the upgrade applied.

Thanks,
Liz

On Mon, Nov 3, 2025 at 5:09 PM Rena Brock <renabrock88@gmail.com> wrote:

Hey Liz, I would most definitely love to take advantage of the VIP upgrade. It will also give me a chance to visit New York again and take a much needed vacation. Will I need a new confirmation number or email to book? 

Sent from my iPhone

On Oct 30, 2025, at 2:40 PM, Fork Film <newyork@forknfilm.com> wrote:



Dear Rena,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused. 

Please know this decision was made only after every possible option was considered. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take a little longer than usual as we’re currently managing a high volume, but we’ll be sure to keep you updated along the way.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Liz