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membership issues

pepfee@hotmail.com · landed in info@forknfilm.com

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  • pepfee@hotmail.comto "Fork n' Film" <info@forknfilm.com>, Members ForknFilm <members@forknfilm.com>Inbound
    9/23/2026, 11:18:40 PM

    membership issues

    Hello,

    I'm a member so what does this email below mean for me since the refund you're offering for this particular show doesn't apply? So far you've cancelled 4 shows I've had booked this year. Seems like you might cancel the other two I have booked for later this year since you're now offering people refunds instead of a reschedule link. 

    I have a Diamond membership and my husband Chris Buch has a Platinum membership, neither of us have gotten full value. This technically expires October 26th. What can you do to get us the value that we paid for? I expected to attend at least 8 shows during our membership since the Platinum membership includes 8 shows. So far we've gone to 4 and had 4 cancelled on us.

    Do you expect to continue operations in Los Angeles? 

    Thank you,
    Sonia


    From: Fork n' Film <info@forknfilm.com>
    Sent: Wednesday, September 23, 2026 2:29 PM
    To: Sonia Le <pepfee@hotmail.com>
    Subject: Important Update Regarding Your Fork n' Film Reservation
     

    Hello Sonia,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on October 24th at 6:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team


  • pepfee@hotmail.comto "Fork n' Film" <info@forknfilm.com>, Members ForknFilm <members@forknfilm.com>Inbound
    10/2/2026, 7:21:41 AM

    Re: membership issues

    Hello, following up on the below. 
    From: Sonia Le <pepfee@hotmail.com>
    Sent: Wednesday, September 23, 2026 4:18 PM
    To: Fork n' Film <info@forknfilm.com>; Members ForknFilm <members@forknfilm.com>
    Subject: membership issues
     
    Hello,

    I'm a member so what does this email below mean for me since the refund you're offering for this particular show doesn't apply? So far you've cancelled 4 shows I've had booked this year. Seems like you might cancel the other two I have booked for later this year since you're now offering people refunds instead of a reschedule link. 

    I have a Diamond membership and my husband Chris Buch has a Platinum membership, neither of us have gotten full value. This technically expires October 26th. What can you do to get us the value that we paid for? I expected to attend at least 8 shows during our membership since the Platinum membership includes 8 shows. So far we've gone to 4 and had 4 cancelled on us.

    Do you expect to continue operations in Los Angeles? 

    Thank you,
    Sonia


    From: Fork n' Film <info@forknfilm.com>
    Sent: Wednesday, September 23, 2026 2:29 PM
    To: Sonia Le <pepfee@hotmail.com>
    Subject: Important Update Regarding Your Fork n' Film Reservation
     

    Hello Sonia,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on October 24th at 6:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team


  • pepfee@hotmail.comto "Fork n' Film" <info@forknfilm.com>Inbound
    10/11/2026, 6:22:47 PM

    Re: membership issues

    Hello, I'm following up on the below again. Your members email is bouncing, I guess you don't offer memberships any more, but I paid for it and have not gotten full value so what can you do to make it right? Details below. 

    From: Sonia Le <pepfee@hotmail.com>
    Sent: Friday, October 2, 2026 12:21 AM
    To: Fork n' Film <info@forknfilm.com>; Members ForknFilm <members@forknfilm.com>
    Subject: Re: membership issues
     
    Hello, following up on the below. 
    From: Sonia Le <pepfee@hotmail.com>
    Sent: Wednesday, September 23, 2026 4:18 PM
    To: Fork n' Film <info@forknfilm.com>; Members ForknFilm <members@forknfilm.com>
    Subject: membership issues
     
    Hello,

    I'm a member so what does this email below mean for me since the refund you're offering for this particular show doesn't apply? So far you've cancelled 4 shows I've had booked this year. Seems like you might cancel the other two I have booked for later this year since you're now offering people refunds instead of a reschedule link. 

    I have a Diamond membership and my husband Chris Buch has a Platinum membership, neither of us have gotten full value. This technically expires October 26th. What can you do to get us the value that we paid for? I expected to attend at least 8 shows during our membership since the Platinum membership includes 8 shows. So far we've gone to 4 and had 4 cancelled on us.

    Do you expect to continue operations in Los Angeles? 

    Thank you,
    Sonia


    From: Fork n' Film <info@forknfilm.com>
    Sent: Wednesday, September 23, 2026 2:29 PM
    To: Sonia Le <pepfee@hotmail.com>
    Subject: Important Update Regarding Your Fork n' Film Reservation
     

    Hello Sonia,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on October 24th at 6:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team


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