Re: Important Update Regarding Your Beauty and the Beast Reservation

Hello,

Thank you for the reply. However, waiting more than 30 days for a refund with no exact processing date is entirely unacceptable.

Please escalate this to management for immediate processing. If I do not receive the refund receipt and confirmation that this has been finalized within the next 3 business days, I will have no choice but to initiate a chargeback dispute through my financial institution to recover the funds.

Please let me know once this has been escalated and processed.

Kayla 

On Thursday, August 20, 2026 at 02:42:05 PM EDT, Fork n Film <info@forknfilm.com> wrote:

Hi Kayla,

Good afternoon, and thank you for following up.

Your refund request is still logged with our team and is awaiting processing. Unfortunately, refunds are continuing to take longer than expected, and we’re very sorry for the delay. At this time, we’re unable to provide an exact processing date, but we’ll be sure to contact you as soon as your refund has been finalized.

Once it has been processed, we’ll also send you a copy of the refund receipt for your records.

We understand the wait is frustrating and truly appreciate your continued patience while we work to get this resolved for you.

Warmly,

The Fork n’ Film Team

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From: Kayla Greene <kgths2407@yahoo.com>
Sent: Thursday, August 20, 2026 10:23 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good Afternoon,

When can I expect a refund to be processed?

Best

Kayla

Sent from my iPhone

On Aug 14, 2026, at 3:37 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Kayla,

Yes, absolutely. We’re so sorry, especially knowing you had planned to fly into New York specifically for the event. We understand how disappointing and disruptive this last-minute cancellation must be for you.

We’ve logged your request for a full refund. Refunds are currently taking longer than expected to process, and we sincerely apologize for the additional inconvenience. We’ll send you a confirmation email as soon as your refund has been finalized.

We’re truly sorry we won’t be able to welcome you as planned, and we appreciate your patience while we work to get this completed for you.

Warmly,

The Fork n’ Film Team

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From: Kayla Greene <kgths2407@yahoo.com>
Sent: Thursday, August 13, 2026 9:52 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good afternoon,

I was flying into New York just for this. Is there anyway I can be refunded?

Best,

Kayla

Sent from my iPhone

On Aug 13, 2026, at 11:14 AM, Fork n Film <info@forknfilm.com> wrote:



Hello Kayla,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 15 at 6:30 PM. 

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team