Re: Refund request

Hello,

Checking in again regarding refund. Please advise. 

Dina Marvulli

On Sun, Aug 16, 2026 at 1:02 AM Dina <dina.marvulli@gmail.com> wrote:

Hello,

Thank you for the response. While I appreciate that you are busy, it has now been nearly a year since the original purchase date. Receiving repeated assurances that my request "has been received" without any actual result is entirely unreasonable and unprofessional.

There is no justification for a refund to take this long, and this is not how a business should be conducted. If this matter is not resolved by the end of this week, I will be forced to take further action, including filing a complaint with the Better Business Bureau (BBB) and leaving reviews regarding this experience.

Dina Marvulli

On Sat, Aug 8, 2026 at 3:05 PM Fork n Film <info@forknfilm.com> wrote:

Hello Dina,

Thank you for reaching out and for your patience.

We sincerely apologize for the delay and understand how frustrating it is to be waiting. Please know that your refund request has been received. While we're unable to provide a specific timeframe at the moment, we want to assure you that we'll send you a confirmation email as soon as your refund has been finalized.

We truly appreciate your patience and understanding as we work to get this resolved, and we're very sorry for the inconvenience this delay has caused.

If you have any additional questions in the meantime, please don't hesitate to reply to this email. We're here to help.

Warmly,
The Fork n' Film Team

---

From: Dina <dina.marvulli@gmail.com>
Sent: Wednesday, August 5, 2026 6:24 PM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Refund request

 

Hello there,

 I have been trying to get a refund for two tickets since march. Apparently the email I’ve been communicating with is no longer valid. I have included the thread below. Please assist with this or advise what to do next. 

Thank you. 

Dina Marvulli

---------- Forwarded message ---------
From: Dina <dina.marvulli@gmail.com>
Date: Wed, Aug 5, 2026 at 5:39 PM
Subject: Re: Refund request
To: Fork Film <sanfrancisco@forknfilm.com>

Hi, checking in again. Please respond as soon as possible regarding this refund request from March. 

Dina Marvulli

On Thu, Jun 25, 2026 at 5:39 AM Dina <dina.marvulli@gmail.com> wrote:

Hi there,

I am writing to follow up again on my refund request. While I appreciate that you are a small team, this process is taking an unnecessarily long time.

This refund was originally requested in March and has been pending for nearly three months. Please prioritize and expedite the processing of this transaction.

Thank you,

Dina Marvulli

On Wed, May 20, 2026 at 1:26 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Dina,

You are so very welcome! It is truly our pleasure to help.

I just wanted to touch base and let you know that we are a very small team here, and we are currently working hard to manually process each and every request as quickly as we possibly can. Because we handle everything with a personal touch rather than through automated systems, it can sometimes take us a little extra time, but please rest assured that your request is important to us and is being taken care of.

Thank you so much for your incredible patience, kindness, and understanding as we get this all sorted out for you. It really means the world to our team! I will be sure to keep you updated along the way.

Warm regards,

Sam

Customer Support

On Tue, May 19, 2026 at 6:57 AM Dina <dina.marvulli@gmail.com> wrote:

That would be great thank you so much 

Dina Marvulli

On Fri, May 15, 2026 at 6:48 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Dina,

Thank you so much for reaching out and checking in!

I am checking in with our billing department right now to get a status update on your request from March 28th. We are really appreciative of your patience with us as we work through this.

I'll be sure to follow up with you as soon as I have more information!

Warm Regards,

Sam

Customer Support

On Mon, May 11, 2026 at 5:04 AM Dina <dina.marvulli@gmail.com> wrote:

Hi there, wanted to check in regarding a refund that was requested 3/28 and see if there was an update?

Thanks!

Dina Marvulli

On Mon, Mar 30, 2026 at 11:28 AM Fork Film <sanfrancisco@forknfilm.com> wrote:

Hi Dina,

I’m happy to help clear that up for you.

We have Apple Pay listed as the payment method on file for this transaction. This means that the funds will be returned directly to whichever card you currently have linked to your Apple Pay account.

We'll be in touch shortly!

Warm regards,

Sam

Customer Support

On Sat, Mar 28, 2026 at 9:53 PM Dina <dina.marvulli@gmail.com> wrote:

Yea that would be great if you could tell what it was. And understood it will take some time. Thank you!

Dina Marvulli

On Sat, Mar 28, 2026 at 2:01 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I can confirm the refund will go back to the original method of payment. If you need me to let you know how this was paid for let me know and I can look into this for you.

Since we are managing high volume, it may take a bit longer than usual, but we will send a confirmation email as soon as it's processed.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 1:39 PM Dina <dina.marvulli@gmail.com> wrote:

Hi Alex, totally understand. That’s fine, you can proceed with the refund. 

Are you able to tell me where the refund will go and approx how long it will take? It’s been so long since we purchased the original tickets I don’t remember how I even paid for them. 

Dina Marvulli

On Sat, Mar 28, 2026 at 12:09 PM Fork Film <sanfrancisco@forknfilm.com> wrote:

Dear Dina,

I sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we’re truly sorry for the disruption this caused, especially as this is the third cancellation you have experienced.

Please know we made this decision only after considering every possible option. We completely understand your decision not to reschedule and are happy to accommodate your refund request.

Refunds may take longer than usual as we’re currently managing high volume, but we’ll keep you updated.

If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.

If you have any questions in the meantime, please don’t hesitate to reach out. We’re happy to help.

We hope to have the pleasure of hosting you at Fork n’ Film in the future.

Warm regards,

Alex

On Sat, Mar 28, 2026 at 6:53 AM Dina <dina.marvulli@gmail.com> wrote:

Hello, 

Super sad to hear about the postponement of the Little mermaid on 4/3. Since this is now the third cancellation for us, we would just like to get a refund please. let me know what the next steps are. thanks for your time. 

--

Dina Marvulli