SuperTix

Hi, I have waited and waited for my refund, but all I get from you and your team is “it is coming” and “it is being processed”. It has been 9 months since you cancelled your show/date and I should have been refunded then. I am not sure why you would do this to customers as I have seen 4 shows prior to this, but give how poor your customer service is, that will never happen again. I expect a response and a realistic date on when I should expect my refund ASAP!

Sent from my iPhone

On Jul 30, 2026, at 12:43 PM, Fork n Film <info@forknfilm.com> wrote:

Hello Jeff,

Thank you for reaching out and for your patience.

We sincerely apologize for the delay and understand how frustrating it is to be waiting. Please know that your refund request has been received. While we're unable to provide a specific timeframe at the moment, we want to assure you that we'll send you a confirmation email as soon as your refund has been finalized.

We truly appreciate your patience and understanding as we work to get this resolved, and we're very sorry for the inconvenience this delay has caused.

If you have any additional questions in the meantime, please don't hesitate to reply to this email. We're here to help.

Warmly,
The Fork n' Film Team

From: Jeff Jamieson <drj1416@gmail.com>
Sent: Wednesday, July 29, 2026 4:33 PM
To: Fork n Film <info@forknfilm.com>
Subject: Refund from Dec 20, 2025

Hi my Name is Jeffrey Jamieson.
I purchased 6 tickets for your December 20, 2025 showing of Elf. But then a few days before the event; YOU cancelled the event due to unforeseen circumstances. Upon speaking with your representative at the time I had asked that you refund me my full purchase as I didn’t want to attend a future event after this last minute cancellation. The said they would, but no refund or follow up was given. Since then I have reached out numerous times about my refund but no one was helpful until I spoke to someone from your team named “Sam”. He apologized again and again about the situation and that he would expedite the refund. This was never done. Since then Sam’s email contact is now no longer active and I am at a loss. I am hoping that someone from your team will do the right thing and now refund me for 6 tickets I paid for but you Did Not Deliver the service. If you need any further information, confirmation numbers, etc to substantiate my claim please contact me via email: drj1416@gmail.com
Regards,
Dr J Jamieson
Sent from my iPhone

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Re: Refund from Dec 20, 2025

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