Re: rescheduling

Hello, checking on this yet again. I’d like to ask if there are any dates past September we can schedule this for? Ratatoulie specifically. I’ve now been trying to reschedule this for 4 months…

On Wed, Aug 5, 2026 at 4:50 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Checking in on this. 

On Fri, Jul 31, 2026 at 3:13 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi! 

Actually after looking at the websites and conferring with my plus 1 these dates don’t work with our schedule. Are there any other movies coming later in the year?

On Fri, Jul 31, 2026 at 1:35 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Thank you for getting back to me and explaining the situation. We would like 2 tickets to ratatoulie Friday September 4th at 6pm please. And if there’s any extras to throw in there for the 2 months situation like extra champagne that would be greatly appreciated Thank you! 

On Fri, Jul 31, 2026 at 11:21 AM Fork n Film <info@forknfilm.com> wrote:

Hi Gabby,

Thank you for reaching out, and we're truly sorry for the frustration and disappointment you've experienced.

We sincerely apologize for the lack of communication. We recently transitioned to a new customer support system, and unfortunately some ongoing conversations were disrupted during that process. We understand how frustrating it must have been to spend so much time trying to reschedule without receiving the assistance you deserved.

We'd love the opportunity to get you rescheduled. Simply send us your top preferred film, date, and time from the experiences currently available on our website, and we'll be happy to take care of the rescheduling for you.

Thank you for your patience and for giving us the opportunity to make this right. We look forward to getting you back to the table soon.

Warmest Regards,

The Fork n' Film Team

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From: Gabby Kauffman <gabbykauffman20@gmail.com>
Sent: Sunday, July 12, 2026 9:10 AM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: rescheduling

 

Please see chain below. Safe to say I am super disappointed in the lack of customer service as I have tried to rebook 2 tickets for over a month. 

---------- Forwarded message ---------
From: Gabby Kauffman <gabbykauffman20@gmail.com>
Date: Sun, Jul 12, 2026 at 8:49 AM
Subject: Re: Cloudy with a chance of meatballs
To: Fork Film <losangeles@forknfilm.com>

Checking in once again, this is getting ridiculous I’ve been trying to rebook my tickets for over a month. Can somebody please get back to me. 

On Sat, Jun 27, 2026 at 10:43 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi,

I’m starting to get very upset at the lack of response as I’m trying to rebook tickets for an experience that was cancelled. Is there someone else I can talk to to get this resolved?

On Wed, Jun 24, 2026 at 3:24 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi! Wanted to check in and see if ratatoulie is not longer an option if we could do the Shrek one on July 3rd that just dropped for LA? 

On Tue, Jun 23, 2026 at 10:57 AM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi!

Checking in on this once again, would really love to rebook this special date night but the link and codes aren’t working. Can you please send a list of ratatoulie dates happening in LA? That’s the specific once we’ve been looking forward to. 

On Tue, Jun 16, 2026 at 6:35 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi! Checking in on this. Nothing to working for me to reschedule. 

On Wed, Jun 10, 2026 at 1:07 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi Alex! Thank you for responding! My code still isn’t working and I’m only seeing these 2 options for rescheduling 

On Wed, Jun 10, 2026 at 1:05 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Gabrielle,

Please accept my sincere apologies for the delay in getting back to you. I am truly sorry to hear that your Ratatouille screening was postponed and that you were unable to celebrate your anniversary as planned. We understand your disappointment and appreciate your patience as we work through these scheduling adjustments.

You can find all available show dates for Ratatouille and our other screenings via the reschedule link here. 

We are working hard to ensure our upcoming screenings proceed as scheduled.

If you continue to experience issues with your coupon codes, please let me know.

Warmly,

Alex

On Wed, Jun 10, 2026 at 12:03 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi! Checking in again, would really like a response on this soon. 

On Sun, May 31, 2026 at 5:31 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hello!

Checking in on this, we’re looking foward to rebooking. Hoping there’s another round of ratatouille.  

On Thu, May 21, 2026 at 4:31 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi alex!

Checking in on this 

On Wed, May 13, 2026 at 9:48 AM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi Alex!

Reaching out again because as you can see below my event this weekend was also postponed and neither codes are working again. I have 2 tickets as shown below as I mentioned my boyfriend and I were going to celebrate our meetaversary. 

Can you let me know possibly ratatoulies for us to go to in the future as that’s the one we want to go to. We’re both a bit on the disappointed side as this was our celebration is there any reason the last 2 weekends have been postponed? 

Let me know what days I can shift to, thank you! 

-Gabrielle 

On Mon, May 11, 2026 at 2:05 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Awesome, thank you so much! I’m a huge fan and looking foward to it, my boyfriend and I are actually going to the ratatouille screening this weekend for our meetaversary. I appreciate your help and looking forward to returning! 

On Mon, May 11, 2026 at 1:48 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Gabby,

Thank you for your patience while we sorted this out.

I have gone ahead and successfully manually booked your spot for the showing of Elf on December 5th at 6:00 PM. You should receive a confirmation email shortly with your updated ticket details.

As a reminder for this rescheduled booking, we will have a complimentary welcome cocktail and preferred seating waiting for you when you arrive. We truly appreciate your understanding throughout this process and are so excited to finally have you join us for the experience.

Best regards,

Alex

On Sun, May 10, 2026 at 3:10 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi Alex! Took a look at the schedules again. Is there a spot for me in the 6pm showing on December 5 for Elf?

Thank you!!! 

Thank you! 

On Sat, May 9, 2026 at 12:45 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Gabby,

The soonest dates we have available for one guest are:

- Hocus Pocus: October 2nd at 6:30 PM

- The Nightmare Before Christmas: October 30th at 6:30 PM

Please let me know if either of these dates work for you.

Best regards,

Alex

On Sat, May 9, 2026 at 12:40 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Could you let me know movies and dates upcoming in the next couple of months that are available? Or throughout the summer 

On Sat, May 9, 2026 at 12:38 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Gabby,

Thank you for your patience. Regarding The Princess and the Frog, the only availability we currently have is for November 28th at 6:30 PM.

Please let me know if that date works for you, and I would be happy to assist you further.

Best regards,

Alex

On Sat, May 9, 2026 at 12:36 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi Alex!

Thank you for your response and clarity. I tried using the name booked and email and it keeps showing this error message looks like there are no upcoming cloudy with a chance of meatballs so id love to do princess and the frog on June 13th @6pm. Again thank you so much I’m so excited to experience this.

- Gabby

On Sat, May 9, 2026 at 12:32 PM Fork Film <losangeles@forknfilm.com> wrote:

Hi Gabby,

My apologies for the confusion. The email you received regarding the cancellation was sent in error; the event has been postponed.

If you are using the reschedule link to book a new time, the coupon code should work correctly. Could you please let me know which date you are trying to book?

Best regards,

Alex

On Sat, May 9, 2026 at 12:24 PM Gabby Kauffman <gabbykauffman20@gmail.com> wrote:

Hi!

I’m very confused I got this email saying the event was cancelled. My coupon code they gave me didn’t work I’ve already emailed about that. And now I just got this email, I’m very confused. I haven’t even received a location. I’ve been looking foward to this for months id love a little bit of clarity on this situation and why my coupon code to get a new ticket doesn’t work  

Thank you!