Re: Tickets



Hi there,

Thank you for following up, and we sincerely apologize for the delay in getting back to you regarding your rescheduling request. We completely understand your frustration, especially with the original date approaching.

Unfortunately, August 7th has now passed, so we’ll need to look at an alternative date for your rescheduled reservation. Could you please let us know what upcoming date or film you’d be interested in attending in Dallas? We’ll be happy to see what we can arrange for you.

Thank you so much for your patience and understanding, and we’re very sorry again for the delay.

Warmest regards,
The Fork n’ Film Team

---

From: Georgieanna Barba <georgieanna01@icloud.com>
Sent: Monday, July 27, 2026 5:13 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Tickets

 

Trying to follow up on this reschedule since the date is coming closer for August 7th in Dallas for ratatouille 

Sent from my iPhone

On Jul 23, 2026, at 11:52 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

If I’m not able to get my refund am I at least able to see a different showing? I see you have a showing July 7th in Dallas for ratatouille. Please lmk if we can just swap for these tickets.

Sent from my iPhone

On Nov 19, 2025, at 3:33 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgie,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund. Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,
Victoria

Customer Support

On Thu, Oct 16, 2025 at 6:03 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hello. Just checking in again. It’s been 2 1/2 months since my initial email. I understand refunds go in order but is there a timeframe? 

Georgie Barba

On Aug 26, 2025, at 1:00 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

Okay, thank you for the response. I just wasn’t sure.

Sent from my iPhone

On Aug 26, 2025, at 12:31 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgieanna, Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Mon, Aug 25, 2025 at 5:25 AM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hello,

I was checking in to see if this refund is on its way to being processed? I was told to wait for the next email but have yet to receive one.

Thank you,

Georgie Barba 

Sent from my iPhone

On Jul 31, 2025, at 11:54 AM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgieanna,

Thank you for confirming your email address. I was able to locate your reservation. As a one-time courtesy, we can refund the discount amount off one ticket in line with the SUMMER40 promotion. I’ll add your order to our refund list, and once it has been processed, you’ll receive a confirmation email with the updated details.

If you have any other questions or need assistance in the meantime, please don’t hesitate to reach out. I'm happy to help!

Warmly,
Amanda

On Wed, Jul 30, 2025 at 4:22 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

No the correct email address is georgieanna01@icloud.com. I got the tickets emailed to this email.

Sent from my iPhone

On Jul 30, 2025, at 4:10 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgie,

Thank you for reaching out! I had a chance to check under the email you’re currently using, but I don’t see a recent reservation in our system. Is it possible that the ticket was booked under a different email address? If so, could you please share that email so I can locate your order and review it further?

Once I have the correct booking details, I’ll be happy to look into the promo code issue and assist you from there.

Warmly,
Amanda

On Wed, Jul 30, 2025 at 1:38 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hi I was booking the hocus pocus with the code “SUMMER40” for 40% but I just realized I ended up paying full price. I know the code was still active cause my friend booked a ticket after me and it went through with the code (Susan Talamantes). Is there a way to get refunded the $80 that was suppose to come off the ticket.

Georgie Barba
Sent from my iPhone

Hi I’m still waiting to hear back about Octobers show. I do hope you can reach back out soon since I have to get time off of work and a baby sitter. 

Sent from my iPhone

On Aug 20, 2026, at 2:07 PM, Fork n Film <info@forknfilm.com> wrote:



Hi there,

Thank you for following up, and we sincerely apologize for the delay in getting back to you regarding your rescheduling request. We completely understand your frustration, especially with the original date approaching.

Unfortunately, August 7th has now passed, so we’ll need to look at an alternative date for your rescheduled reservation. Could you please let us know what upcoming date or film you’d be interested in attending in Dallas? We’ll be happy to see what we can arrange for you.

Thank you so much for your patience and understanding, and we’re very sorry again for the delay.

Warmest regards,
The Fork n’ Film Team

---

From: Georgieanna Barba <georgieanna01@icloud.com>
Sent: Monday, July 27, 2026 5:13 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Tickets

 

Trying to follow up on this reschedule since the date is coming closer for August 7th in Dallas for ratatouille 

Sent from my iPhone

On Jul 23, 2026, at 11:52 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

If I’m not able to get my refund am I at least able to see a different showing? I see you have a showing July 7th in Dallas for ratatouille. Please lmk if we can just swap for these tickets.

Sent from my iPhone

On Nov 19, 2025, at 3:33 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgie,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund. Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,
Victoria

Customer Support

On Thu, Oct 16, 2025 at 6:03 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hello. Just checking in again. It’s been 2 1/2 months since my initial email. I understand refunds go in order but is there a timeframe? 

Georgie Barba

On Aug 26, 2025, at 1:00 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

Okay, thank you for the response. I just wasn’t sure.

Sent from my iPhone

On Aug 26, 2025, at 12:31 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgieanna, Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Mon, Aug 25, 2025 at 5:25 AM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hello,

I was checking in to see if this refund is on its way to being processed? I was told to wait for the next email but have yet to receive one.

Thank you,

Georgie Barba 

Sent from my iPhone

On Jul 31, 2025, at 11:54 AM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgieanna,

Thank you for confirming your email address. I was able to locate your reservation. As a one-time courtesy, we can refund the discount amount off one ticket in line with the SUMMER40 promotion. I’ll add your order to our refund list, and once it has been processed, you’ll receive a confirmation email with the updated details.

If you have any other questions or need assistance in the meantime, please don’t hesitate to reach out. I'm happy to help!

Warmly,
Amanda

On Wed, Jul 30, 2025 at 4:22 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

No the correct email address is georgieanna01@icloud.com. I got the tickets emailed to this email.

Sent from my iPhone

On Jul 30, 2025, at 4:10 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgie,

Thank you for reaching out! I had a chance to check under the email you’re currently using, but I don’t see a recent reservation in our system. Is it possible that the ticket was booked under a different email address? If so, could you please share that email so I can locate your order and review it further?

Once I have the correct booking details, I’ll be happy to look into the promo code issue and assist you from there.

Warmly,
Amanda

On Wed, Jul 30, 2025 at 1:38 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hi I was booking the hocus pocus with the code “SUMMER40” for 40% but I just realized I ended up paying full price. I know the code was still active cause my friend booked a ticket after me and it went through with the code (Susan Talamantes). Is there a way to get refunded the $80 that was suppose to come off the ticket.

Georgie Barba
Sent from my iPhone

If a rescheduling doesn’t work for that day. Please let me know. 

Sent from my iPhone

On Sep 18, 2026, at 1:25 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hi I’m still waiting to hear back about Octobers show. I do hope you can reach back out soon since I have to get time off of work and a baby sitter. 

Sent from my iPhone

On Aug 20, 2026, at 2:07 PM, Fork n Film <info@forknfilm.com> wrote:



Hi there,

Thank you for following up, and we sincerely apologize for the delay in getting back to you regarding your rescheduling request. We completely understand your frustration, especially with the original date approaching.

Unfortunately, August 7th has now passed, so we’ll need to look at an alternative date for your rescheduled reservation. Could you please let us know what upcoming date or film you’d be interested in attending in Dallas? We’ll be happy to see what we can arrange for you.

Thank you so much for your patience and understanding, and we’re very sorry again for the delay.

Warmest regards,
The Fork n’ Film Team

---

From: Georgieanna Barba <georgieanna01@icloud.com>
Sent: Monday, July 27, 2026 5:13 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Tickets

 

Trying to follow up on this reschedule since the date is coming closer for August 7th in Dallas for ratatouille 

Sent from my iPhone

On Jul 23, 2026, at 11:52 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

If I’m not able to get my refund am I at least able to see a different showing? I see you have a showing July 7th in Dallas for ratatouille. Please lmk if we can just swap for these tickets.

Sent from my iPhone

On Nov 19, 2025, at 3:33 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgie,

Thank you so much for hanging in there with us. I completely understand that this wait has been longer than expected, and I want to assure you we haven’t forgotten about your refund. Our team has been carefully working through refunds and we’ll send your refund confirmation and receipt as soon as it’s completed.

We’re so sorry for the continued delay and truly appreciate your patience and understanding during this time.

Warmly,
Victoria

Customer Support

On Thu, Oct 16, 2025 at 6:03 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hello. Just checking in again. It’s been 2 1/2 months since my initial email. I understand refunds go in order but is there a timeframe? 

Georgie Barba

On Aug 26, 2025, at 1:00 PM, Georgieanna Barba <georgieanna01@icloud.com> wrote:

Okay, thank you for the response. I just wasn’t sure.

Sent from my iPhone

On Aug 26, 2025, at 12:31 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgieanna, Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out, we’re happy to help!

Warmly,

The Fork n' Film Team

On Mon, Aug 25, 2025 at 5:25 AM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hello,

I was checking in to see if this refund is on its way to being processed? I was told to wait for the next email but have yet to receive one.

Thank you,

Georgie Barba 

Sent from my iPhone

On Jul 31, 2025, at 11:54 AM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgieanna,

Thank you for confirming your email address. I was able to locate your reservation. As a one-time courtesy, we can refund the discount amount off one ticket in line with the SUMMER40 promotion. I’ll add your order to our refund list, and once it has been processed, you’ll receive a confirmation email with the updated details.

If you have any other questions or need assistance in the meantime, please don’t hesitate to reach out. I'm happy to help!

Warmly,
Amanda

On Wed, Jul 30, 2025 at 4:22 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

No the correct email address is georgieanna01@icloud.com. I got the tickets emailed to this email.

Sent from my iPhone

On Jul 30, 2025, at 4:10 PM, Fork n' Film <info@forknfilm.com> wrote:



Hi Georgie,

Thank you for reaching out! I had a chance to check under the email you’re currently using, but I don’t see a recent reservation in our system. Is it possible that the ticket was booked under a different email address? If so, could you please share that email so I can locate your order and review it further?

Once I have the correct booking details, I’ll be happy to look into the promo code issue and assist you from there.

Warmly,
Amanda

On Wed, Jul 30, 2025 at 1:38 PM Georgieanna Barba <georgieanna01@icloud.com> wrote:

Hi I was booking the hocus pocus with the code “SUMMER40” for 40% but I just realized I ended up paying full price. I know the code was still active cause my friend booked a ticket after me and it went through with the code (Susan Talamantes). Is there a way to get refunded the $80 that was suppose to come off the ticket.

Georgie Barba
Sent from my iPhone