Refund request

My husband and i (talon Thompson, email Thompsontalon7@gmail.com) have been unable to reach anyone for weeks now. We were unable to rebook two of the three shows that were canceled on us. He is a member so he has been emailing and emailing to get us rebooked with no response from anyone. It has now been weeks, going on months, that we have not heard from anyone, completely unable to book any shows. We are exhausted and now we have completely missed the shows we had our hearts set on seeing. We are devastated and at this point would just like a refund. Please respond as soon as possible.

Best,

Darise Thompson