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Re: Multiple messages

aaliyahcwhite@yahoo.com · landed in info@forknfilm.com

2 messages
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  • aaliyahcwhite@yahoo.comto info@forknfilm.comInbound
    9/17/2026, 7:31:05 PM

    Re: Multiple messages

    Hi, how long am I expected to wait to receive my money back? My first event was cancelled in September of 2025. This is insane

    On Thu, Aug 27, 2026 at 11:58, Fork n Film
    <info@forknfilm.com> wrote:
    Hello Aaliyah,

    Thank you for reaching out and for your patience. We sincerely appreciate your patience as we work through the remaining refunds.

    We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

    We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

    Thank you again for your patience and understanding.

    Warmest regards,
    The Fork n' Film Team

    From: Aaliyah White <aaliyahcwhite@yahoo.com>
    Sent: Wednesday, August 26, 2026 2:13 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: Re: Multiple messages
     
    I would like a check to be mailed to me for the 5 cancelled tickets I paid for.

    On Mon, Aug 17, 2026 at 20:23, Aaliyah White
    <aaliyahcwhite@yahoo.com> wrote:
    Once again, I had five tickets and four events cancelled on me. The first was the nightmare before Christmas in Oregon last year, then my ticket to Alice in Wonderland in San Francisco this past April, and my tickets to both Coco and Cloudy with a Chance of meatballs in Las Vegas this May were all cancelled. I would either like a coupon code that will work to purchase 5 tickets for the nightmare before Christmas in Los Angeles if there is an event on October 3rd, or a refund sent to me. Thank you. 
    Photo attachment: 1000076662.jpg
    Photo attachment: 1000076663.jpg
    Photo attachment: 1000076664.jpg
    Photo attachment: 1000076665.jpg




    On Thu, Aug 6, 2026 at 13:32, Fork n Film
    <info@forknfilm.com> wrote:
    Hi Aaliyah,
    Thank you for reaching out, and we sincerely apologize for the delay and frustration you’ve experienced.
    We completely understand your disappointment after having multiple events canceled and not receiving the communication or resolution you expected. We’re truly sorry that you’ve had to follow up repeatedly and that we weren’t able to assist sooner.
    To help make this right, we’ve created a new code for you and attached it below. You can use this code to repurchase tickets for any available Fork n’ Film experience, and it will be applied toward the cost of your original purchases.
    Promo Code: AALIYAHWHITE1
    We appreciate your patience and understanding while we work through these requests, and we sincerely apologize again for the inconvenience. If you have any trouble redeeming the code, please don’t hesitate to reach out and we’ll be happy to assist.
    Warmest regards,
    The Fork n’ Film Team


    From: Aaliyah White <aaliyahcwhite@yahoo.com>
    Sent: Thursday, July 16, 2026 6:31 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: Multiple messages
     
    I have sent multiple messages about not receiving my refund or any communications about the 5 events I paid to attend being cancelled. I would like to speak with someone to either honor my purchases or refund my money. 

    4 attachments

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    • 1000076662.jpg

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  • info@forknfilm.comto Aaliyah White <aaliyahcwhite@yahoo.com>Reply (operator)
    9/17/2026, 8:57:13 PM

    Re: Multiple messages

    Hello Aaliyah,

    Thank you for checking in regarding your refund.

    We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.

    We know some guests have been waiting longer than expected, and we truly appreciate your continued patience. While we’re unable to provide a specific timeline at this time, we also want to be transparent and avoid giving a timeframe that we cannot confidently guarantee. Your refund is still being processed, and we’ll be in touch as soon as it has been finalized.

    Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.

    We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
     
    Warmest regards,
    The Fork n’ Film Team

    On Thu, Sep 17, 2026 at 12:31 PM Aaliyah White <aaliyahcwhite@yahoo.com> wrote:
    Hi, how long am I expected to wait to receive my money back? My first event was cancelled in September of 2025. This is insane

    On Thu, Aug 27, 2026 at 11:58, Fork n Film
    Hello Aaliyah,

    Thank you for reaching out and for your patience. We sincerely appreciate your patience as we work through the remaining refunds.

    We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

    We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

    Thank you again for your patience and understanding.

    Warmest regards,
    The Fork n' Film Team

    From: Aaliyah White <aaliyahcwhite@yahoo.com>
    Sent: Wednesday, August 26, 2026 2:13 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: Re: Multiple messages
     
    I would like a check to be mailed to me for the 5 cancelled tickets I paid for.

    On Mon, Aug 17, 2026 at 20:23, Aaliyah White
    Once again, I had five tickets and four events cancelled on me. The first was the nightmare before Christmas in Oregon last year, then my ticket to Alice in Wonderland in San Francisco this past April, and my tickets to both Coco and Cloudy with a Chance of meatballs in Las Vegas this May were all cancelled. I would either like a coupon code that will work to purchase 5 tickets for the nightmare before Christmas in Los Angeles if there is an event on October 3rd, or a refund sent to me. Thank you. 
    Photo attachment: 1000076662.jpg
    Photo attachment: 1000076663.jpg
    Photo attachment: 1000076664.jpg
    Photo attachment: 1000076665.jpg




    On Thu, Aug 6, 2026 at 13:32, Fork n Film
    Hi Aaliyah,
    Thank you for reaching out, and we sincerely apologize for the delay and frustration you’ve experienced.
    We completely understand your disappointment after having multiple events canceled and not receiving the communication or resolution you expected. We’re truly sorry that you’ve had to follow up repeatedly and that we weren’t able to assist sooner.
    To help make this right, we’ve created a new code for you and attached it below. You can use this code to repurchase tickets for any available Fork n’ Film experience, and it will be applied toward the cost of your original purchases.
    Promo Code: AALIYAHWHITE1
    We appreciate your patience and understanding while we work through these requests, and we sincerely apologize again for the inconvenience. If you have any trouble redeeming the code, please don’t hesitate to reach out and we’ll be happy to assist.
    Warmest regards,
    The Fork n’ Film Team


    From: Aaliyah White <aaliyahcwhite@yahoo.com>
    Sent: Thursday, July 16, 2026 6:31 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: Multiple messages
     
    I have sent multiple messages about not receiving my refund or any communications about the 5 events I paid to attend being cancelled. I would like to speak with someone to either honor my purchases or refund my money. 
    DeliveredOpenedClicked

    4 attachments

    • 1000076664.jpg

      1000076664.jpg

      image/jpeg · 425 KB

      Download
    • 1000076665.jpg

      1000076665.jpg

      image/jpeg · 678 KB

      Download
    • 1000076662.jpg

      1000076662.jpg

      image/jpeg · 439 KB

      Download
    • 1000076663.jpg

      1000076663.jpg

      image/jpeg · 494 KB

      Download

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