Important Update Regarding Your Fork n’ Film Reservation

Hello Fork n’ Film Team,

My name is Nga T. Phan, and I am Destini Nguyen’s mother. I am following up on the correspondence below regarding the cancellation of our COCO reservation originally scheduled for Saturday, September 19.

I was not personally aware of the cancellation until today. After reviewing the email exchange with my daughter, I would like to respectfully request a full refund rather than rescheduling our reservation.

While we understand that your policy states that tickets are non-refundable, in this situation the event we purchased tickets for was canceled by Fork n’ Film and we were notified only four days before the scheduled showing. The alternative offered—Hocus Pocus on October 25—is more than a month later and is a different movie altogether.

This reservation was also particularly meaningful to our family because the COCO experience was planned as part of a special milestone celebration for my son’s 25th birthday. We specifically selected this event for that occasion, so unfortunately, substituting another movie on a later date does not serve the purpose for which the reservation was originally purchased.

I also want to clarify the payment situation. I made the original payment via Zelle from my Citibank account. That Citibank account has since been closed and is no longer active. Therefore, if your normal procedure is to return funds to the original payment method, that method is no longer available.

For that reason, I respectfully request that the full refund be issued by check, payable and mailed to:

Nga T. Phan
360 E. 1st Street, Unit 747
Tustin, CA 92780

I certainly understand that unexpected circumstances can occur and events sometimes have to be canceled. However, because Fork n’ Film canceled the specific event we purchased and the only replacement currently available is a different movie on a substantially later date, I hope you will reconsider the non-refundable policy under these circumstances and accommodate our request for a full refund.

Please confirm receipt of this request and let me know what information or documentation you need from either Destini or me to process the refund.

Thank you very much for your time and consideration. I look forward to hearing from you.

Warm regards,
Nga T. Phan