Jennie Phelps/// viewer complaint sent to ABC7 Eyewitness News / KGO-TV / 7 On Your Side / San Francisco

Dear Fork N Film:

I am following up on my 9/14 email to you. Our viewer has just written to say there has been no response from you regarding her issue:

Nope nothing. I feel like they are very shady. They are deleting negative comments on their social media also. 

We’d appreciate it if you could contact them directly to help resolve their issue and keep us updated as to your progress and resolution. Note that all consumer complaints received by 7 On Your Side are considered for aired coverage; final coverage decisions are at the discretion of our producers.

Thank you.

🅑 Brinke Guthrie • 415.940.4618 cell

7 On Your Side • KGO-TV • ABC7 Eyewitness News SF

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From: Guthrie, Brinke J. (KGO-TV) <Brinke.J.Guthrie@abc.com>
Sent: Monday, September 14, 2026 10:23 AM
To: francesca@forknfilm.com <francesca@forknfilm.com>; nick@forknfilm.com <nick@forknfilm.com>; info@forknfilm.com <info@forknfilm.com>
Subject: Jennie Phelps/// viewer complaint sent to ABC7 Eyewitness News / KGO-TV / 7 On Your Side / San Francisco

 

Dear Fork N Film;

My name is Brinke from ABC7 News / 7 On Your Side department. We've received a viewer complaint about Fork N Film as outlined below. Can you please reach out to assist and keep us updated? Attachments provided, thanks much!

🅑 Brinke Guthrie • 415.940.4618 mobile

7 On Your Side • KGO-TV • ABC7 Eyewitness News SF

Jennie Phelps

Fandj4ever@gmail.com

9254974477

EMAIL 1

I purchased tickets for a Fork n’ Film event in San Francisco scheduled for August 2026. On July 31, I received an email from Fork n’ Film stating that all of their San Francisco events had been canceled due to “significant operational changes” and that their San Francisco operations were being put on pause.

Their email stated that because they canceled the event, my refund request had already been logged and that I would receive confirmation once the refund was processed. It has now been nearly six weeks since the July 31 cancellation, and I still have not received my refund.

I first followed up on August 17 after more than two weeks had passed. I was told that my refund request was logged but that refunds were taking longer than usual. When I asked what the expected processing time was, they were unable to provide one. I followed up again and was told that my refund is still “awaiting processing,” but they still cannot provide any processing date or estimated timeframe.

They have acknowledged that I have already been waiting longer than I should, but there is still no indication of when my money will actually be returned. This is also the second cancellation I have experienced with Fork n’ Film. I originally had a show booked with them in February 2026 that was canceled just a few days before the event. At that time, I rebooked for another date.

After going through that cancellation and rebooking process, my August event was then canceled as well. I completely understand that businesses can experience operational issues and events sometimes need to be canceled. My concern is that Fork n’ Film canceled the event, has had my refund request since July 31, and after nearly six weeks still cannot provide even an estimated date for when my money will be returned. I have copies of the cancellation notice, my correspondence with Fork n’ Film, my purchase information, and their responses acknowledging that the refund is still outstanding.

EMAIL 2

Thank you for reaching out. I have attached the documentation I have regarding my purchase and the outstanding refund.

I included the following:

• My original purchase confirmation from January 2026 for the March 22nd showing
• The March 16th email notifying me that the original showing was being postponed/canceled and that I would need to rebook
• Documentation showing that I rebooked for the August 8th San Francisco showing
• The July 31st email notifying me that all San Francisco showings were being canceled and that I would receive a refund
• My subsequent email correspondence with Fork n’ Film regarding the status of the refund

My original purchase was made in January, and after the first cancellation I chose to rebook rather than request a refund. The replacement event was then canceled as well. Since the July 31st cancellation, I have followed up multiple times regarding the $102 refund and have been told that the refund is still awaiting processing, but Fork n’ Film has been unable to provide a date or timeframe for when it will actually be issued.

Please let me know if there is anything else you need from me. I’m happy to provide any additional documentation.

Thank you so much for looking into this!