Re: Ticket purchase Ratatouille Scottsdale

How is there not a resolution it is going to be august 

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On Jul 31, 2026, at 11:08 AM, Fork n Film <info@forknfilm.com> wrote:



Hi Tracy,

Thank you for reaching out, and first and foremost, we sincerely apologize for the frustration and disappointment you've experienced.

We completely understand how upsetting this has been, especially after your original Scottsdale reservation was postponed, your rescheduled July event was also canceled, and you've been waiting since March for a resolution. We also sincerely apologize for the lack of communication you've experienced while trying to follow up.

Please know that we are actively reviewing the status of your refund with our team. We understand how important it is to have a timely resolution, and we will follow up with you as soon as we have an update on your refund.

We truly appreciate your patience throughout this process and are sorry that we've fallen short of the experience and communication you expected from us. Thank you for giving us the opportunity to make this right.

Warmest Regards,

The Fork n' Film Team

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From: Tracy Van Gaasbeek <tvangaasbeek0828@gmail.com>
Sent: Sunday, July 12, 2026 6:30 AM
To: Fork n Film <info@forknfilm.com>
Subject: Ticket purchase Ratatouille Scottsdale

 

Order number:
303C-VTZ3-PNG
I purchased tickets in March for a ratatouille show in Scottsdale and was told 2 days before that it was being postponed. I received a link for replacement tickets but was only offered shows starting in July and chose one for the 11th. I received an email June 29th that my show was canceled and would be receiving a refund in the order of tickets but I’ve been waiting on a show since March. No one is responding to my emails and I would like an update on my refund. I see you have this problem with so many people and you’ve been reported to the better business bureau
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