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Re: Refund

s.hernandez1909@gmail.com · landed in info@forknfilm.com

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  • s.hernandez1909@gmail.comto Fork n Film <info@forknfilm.com>Inbound
    9/11/2026, 4:29:01 AM

    Re: Refund

    Hello. Its been over a month since this last email. 

    You guys ignored the email address that I used for the order so I had to reach out to you via this email. 

    It is extremely frustrating how you guys continue to ignore my emails. PLEASE give me and my wife our refund. This is so sad because it was our first experience and we cannot believe it has been a nightmare of an experience. Were lucky we got another event scheduled because we cant wait to speak to someone about this horrible experience. Please refund our money

    Emails:


    &


    On Tue, Aug 4, 2026 at 2:57 PM Fork n Film <info@forknfilm.com> wrote:
    Hi Sergio,
    Thank you for reaching out, and we're happy to help.
    We sincerely apologize for the delay and any frustration caused by the postponement of your event. We understand how disappointing it is to be waiting for a resolution, and we appreciate your patience.
    We are currently looking into the status of your refund request with our team and will follow up with you as soon as we have an update.
    Thank you again for bringing this to our attention and for giving us the opportunity to resolve this. We truly appreciate your understanding.
    Warmest regards,
    The Fork n' Film Team


    From: Sergio Hernandez <s.hernandez1909@gmail.com>
    Sent: Monday, July 13, 2026 12:45 PM
    To: Fork n Film <info@forknfilm.com>
    Subject: Refund
     
    Hello. I had an order get postponed and need help to get a refund. Can someone help me please.

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