Re: Fork N' Film Follow Up

On Aug 23, 2026, at 12:03 PM, Kinjel Patel <kinjel.patel09@gmail.com> wrote:



Hello Kinjel,

Thank you for reaching out. We’re very sorry for the inconvenience caused by the cancellation of your event.

Unfortunately, due to changes with our current ticketing system, we’re no longer able to transfer tickets from a canceled event to a new show. Any credits or codes you received are no longer valid and cannot be accepted through our current ticketing system. We understand how disappointing this may be, especially if you were hoping to attend an upcoming Fork n’ Film experience.

At this time, we will issue a refund for your original purchase instead. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

We sincerely apologize for the inconvenience and appreciate your patience and understanding.

Warmly,
The Fork n’ Film Team

On Thu, Sep 10, 2026 at 4:30 AM Kinjel Patel <kinjel.patel09@gmail.com> wrote:

Good morning,

I was just following up in the below email please let me know how we can proceed at this point. It has become very difficult to book. Anything on your website is listed as totally sold out. It has now been a year and an attempt to reschedule in which case we’ve been unsuccessful. Please let me know and confirm that you have received this email and your thoughts on it. Thank you so much. Have a great day. 

Best, 

Kinjel 

Sent from my iPhone

On Aug 23, 2026, at 12:03 PM, Kinjel Patel <kinjel.patel09@gmail.com> wrote:



Hi Fork & Film,

Alternatively, at this point, would

It best for us to request a refund.

We have been trying unsuccessfully for a year to rebook the event that was cancelled last year for our daughter’s 9th birthday. We have already tried to rebook twice, but on both occasions the codes didn’t work. Now, although the code may finally work, it seems that the films are sold out — particularly the one we have been looking forward to seeing most.the reschedule

Of hokus pokus 

It has honestly been incredibly frustrating to spend so much time trying to resolve this, especially after waiting a year to make up for an event that was cancelled.

We have been very patient and would really appreciate it if you could either help us secure a booking for the film we originally hoped to see or, alternatively, arrange a refund at this point.

We hope you can understand our frustration and help us bring this matter to a resolution.

Kind regards,

Kinjel 

Sent from my iPhone

On Aug 11, 2026, at 5:34 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Kinjel,

Thank you so much for reaching out! We’re so excited that you’re looking to celebrate your daughter’s birthday with us again. 

We can absolutely confirm that more NYC dates and films are coming! Those dates will be dropping very soon, so we just ask for a little more patience while we finalize everything.

We truly appreciate your patience and can’t wait to have you celebrate with us again!

Warmest regards,
The Fork n' Film Team

---

From: Kinjel Patel <kinjel.patel09@gmail.com>
Sent: Saturday, August 8, 2026 12:47 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Fork N' Film Follow Up

 

Thank you! Just confirming there are new movies Coming out in the NYC location I only see beauty and the beast on the website and we wanted to book a film around October for our daughter’s birthday similar to how we  originally had planned last year. The location isn’t closing right? 

Best, 

Kinjel 

Sent from my iPhone

On Aug 6, 2026, at 5:39 PM, Fork n Film <info@forknfilm.com> wrote:



Hi Kinjel,

Thank you so much for reaching out, and we sincerely apologize for both the delay in getting back to you and the frustration you've experienced.

We completely understand how disappointing it has been to have prepaid for 6 tickets last October and then run into issues trying to use the code you were provided. We truly appreciate your patience and are so sorry for the inconvenience.

To help make things right, I've created a brand new code for you and attached it below. You can use this code at checkout for any available Fork n’ Film experience, and it will cover the cost of your six original tickets.

Promo Code: KINJELPATEL

If you run into any issues redeeming the new code or have any questions about booking, please don't hesitate to reach back out. We're here to help and want to make sure you're able to enjoy the experience without any further hassle.

Thank you again for your understanding, and we look forward to welcoming you to Fork n’ Film soon.

Warmest regards,
The Fork n’ Film Team

---

From: Kinjel Patel <kinjel.patel09@gmail.com>
Sent: Friday, July 31, 2026 4:50 PM
To: Fork n Film <info@forknfilm.com>
Subject: Fwd: Fork N' Film Follow Up

 

Hi I am following up

On this please read below email as I cannot use the code below for 6 tickets that were prepaid last October.  Can someone please reach out to me thank you. Best regards

Kinjel Gatha 

Sent from my iPhone

Begin forwarded message:

From: Kinjel Patel <kinjel.patel09@gmail.com>
Date: July 20, 2026 at 9:33:39 PM EDT
To: Film Fork <newyork@forknfilm.com>
Subject: Re: Fork N' Film Follow Up

Hi following up again for this as I am trying to figure out the best use of these tickets and as you see below there was a code given for 6 “VIP” tickets and I cannot use the code. Please let me know how to proceed.

Best, 

Kinjel 

Sent from my iPhone

On Jul 16, 2026, at 9:37 PM, Kinjel Patel <kinjel.patel09@gmail.com> wrote:

Hi I was trying to use this promo code for beauty and the beast in New York and the code does not work, would someone kindly reply back so I can book something soon, also I only see beauty and the beast are there any additional films in the New York area upcoming? Thanks. 

Best, 

Kinjel

Sent from my iPhone

On Mar 12, 2026, at 12:32 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Kinjel,

Thank you so much for your patience and for being so flexible with us throughout this process! We truly appreciate your understanding.

I have some great news: we've attached a unique coupon code to this message that covers the full value of 6 VIP tickets. This way, you can rebook whenever you're ready and ensure you get that premium experience you were looking forward to.

Coupon Code: VDKinjelGatha

As a thank you for sticking with us, please note that this code does not expire, so you can use it whenever it best fits your schedule. We can't wait to have you join us in the VIP section!

Warm regards,

Sam

Customer Support

On Wed, Mar 11, 2026 at 6:00 PM Kinjel Patel <kinjel.patel09@gmail.com> wrote:

so at the time they allowed us if we didn't ask for a refund to be put into the VIP seating area. Is there a way to allow for that if I rebook? I think it was offered as a bottle of wine VIP seating. let me know if this is possible. I would happily take the voucher credit but would probably love to have the VIP seating. thank you again for the prompt response

Best,

Kinjel 

On Wed, Mar 11, 2026 at 5:59 PM Fork Film <newyork@forknfilm.com> wrote:

Hi Kinjel,

I'm glad you caught the note on Instagram - thank you so much for following up with us here.Since the show was unexpectedly rescheduled, we want to make sure you have the best experience possible.

What we can do is provide you with a coupon credit that matches the full value of your 5 tickets. This will give you the flexibility to rebook for any available date, time, and film that works best for your family! Our dates do tend to sell out very quickly, so we definitely recommend using the credit as soon as you receive it to snag your preferred spot.

Would you like me to go ahead and process that credit for you now?

Warm regards,

Sam

Customer Support

On Wed, Mar 11, 2026 at 3:41 PM Kinjel Patel <kinjel.patel09@gmail.com> wrote:

Hi Liz sorry I never saw this, went on instagram to follow up and saw the note there saying that an email was sent. I was wondering if we were able to reschedule the 5 tickets for this Sunday, let me know. I know they offered to srescheudle this because our show was unexpectedly rescheduled the week of and it was my daughters birthday celebration. Let me know thanks so much
Sent from my iPhone

> On Nov 24, 2025, at 8:25 PM, Fork Film <newyork@forknfilm.com> wrote:
>
> 
> Hi Kinjel,
>
> I am writing to request a phone number and a suggested time for me to call you.
>
> Please let me know the best time to reach you and the number I should use.
>
> Thanks,
> Liz