Re: Important Update Regarding Your Beauty and the Beast Reservation

Hello Carolina,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Carolina Perez <caro.perez.203e@gmail.com>
Sent: Sunday, August 23, 2026 12:47 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Hi Fork n’ Film Team,

I’m following up regarding my refund request for the two canceled shows, totaling 6 tickets—3 tickets from the February reservation and 3 tickets from the most recent canceled reservation.

I understand that refunds were taking longer than expected to process, but I wanted to check on the current status since I have not yet received a confirmation that the refunds have been finalized.

Could you please provide me with an update on both refunds and an estimated timeframe for when I should expect them to be completed?

Thank you for your assistance. I look forward to hearing from you soon.

Best,

Carolina Perez

On Fri, Aug 14, 2026, 12:05 PM Carolina Perez <caro.perez.203e@gmail.com> wrote:

Hi Fork n’ Film Team,

Thank you for the update. I just wanted to clarify that both purchases were for 3 tickets each: the canceled show in February included 3 tickets, and the most recent canceled show also included 3 tickets.

So, the refund request is for 6 tickets total across the two canceled shows.

Thank you again for your help, and I look forward to receiving confirmation once both refunds have been processed.

Best,

Carolina Perez 

On Fri, Aug 14, 2026, 11:58 AM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

Thank you for your response.

We've received your refund request for this purchase. Please note that refunds are currently taking longer than expected to process. 

We understand that you purchased your tickets back in February and were unable to reschedule due to technical issues, followed by difficulty receiving assistance from our team. We're very sorry that you were left without the support needed to resolve this sooner. We appreciate you bringing this to our attention and apologize for the inconvenience. 

We'll send you a confirmation email as soon as your refunds have been finalized.

If you have any additional questions, please don't hesitate to reply to this email.

Warmly,
The Fork n’ Film Team

---

From: Carolina Perez <caro.perez.203e@gmail.com>
Sent: Friday, August 14, 2026 5:36 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good Morning,

My show was canceled, and I’m reaching out to request a refund. I’ve tried contacting you multiple times through both email and Instagram but have not been able to get this resolved.

I’m requesting a refund for this canceled show, as well as for a previous show that was also canceled and for which I never received a refund. I would appreciate it if both refunds could be processed as soon as possible. Thank you

Best,

Carolina Perez 

On Wed, Aug 12, 2026, 12:52 PM Carolina Perez <caro.perez.203e@gmail.com> wrote:

Good Afternoon,

Thank you for letting me know. I wanted to ask if it would be possible to receive a refund instead of a voucher.

I purchased tickets for this same show back in February, and when that show was cancelled, I was given a voucher. Unfortunately, the voucher never worked. I reached out to Fork & Film multiple times through both email and Instagram requesting a new code, but I never received a replacement.

Given my previous experience with the voucher, and since this cancellation was made on your end, I would prefer a refund for this purchase. I would also like to ask if it is possible to receive a refund for the February show as well, since I was never able to use the voucher that was provided.

I would really appreciate your help in resolving this. Thank you!

Best,

Carolina Perez 

On Wed, Aug 12, 2026, 12:34 PM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 14th at 6:30 PM. 

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team

Hello Fork n’ Film Team,

I’m following up again regarding my pending refund. I appreciate your previous responses, but it has now been several weeks and I still have not received a confirmation that the refund has been processed.

Could you please provide me with a specific update on the status of my refund, including when I should expect it to be issued? I understand delays can happen, but I would really appreciate a clearer timeline since this matter has been pending for quite some time.

Thank you, and I look forward to hearing back from you soon.

Best,

Carolina Perez 

On Thu, Aug 27, 2026, 2:06 PM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Carolina Perez <caro.perez.203e@gmail.com>
Sent: Sunday, August 23, 2026 12:47 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Hi Fork n’ Film Team,

I’m following up regarding my refund request for the two canceled shows, totaling 6 tickets—3 tickets from the February reservation and 3 tickets from the most recent canceled reservation.

I understand that refunds were taking longer than expected to process, but I wanted to check on the current status since I have not yet received a confirmation that the refunds have been finalized.

Could you please provide me with an update on both refunds and an estimated timeframe for when I should expect them to be completed?

Thank you for your assistance. I look forward to hearing from you soon.

Best,

Carolina Perez

On Fri, Aug 14, 2026, 12:05 PM Carolina Perez <caro.perez.203e@gmail.com> wrote:

Hi Fork n’ Film Team,

Thank you for the update. I just wanted to clarify that both purchases were for 3 tickets each: the canceled show in February included 3 tickets, and the most recent canceled show also included 3 tickets.

So, the refund request is for 6 tickets total across the two canceled shows.

Thank you again for your help, and I look forward to receiving confirmation once both refunds have been processed.

Best,

Carolina Perez 

On Fri, Aug 14, 2026, 11:58 AM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

Thank you for your response.

We've received your refund request for this purchase. Please note that refunds are currently taking longer than expected to process. 

We understand that you purchased your tickets back in February and were unable to reschedule due to technical issues, followed by difficulty receiving assistance from our team. We're very sorry that you were left without the support needed to resolve this sooner. We appreciate you bringing this to our attention and apologize for the inconvenience. 

We'll send you a confirmation email as soon as your refunds have been finalized.

If you have any additional questions, please don't hesitate to reply to this email.

Warmly,
The Fork n’ Film Team

---

From: Carolina Perez <caro.perez.203e@gmail.com>
Sent: Friday, August 14, 2026 5:36 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good Morning,

My show was canceled, and I’m reaching out to request a refund. I’ve tried contacting you multiple times through both email and Instagram but have not been able to get this resolved.

I’m requesting a refund for this canceled show, as well as for a previous show that was also canceled and for which I never received a refund. I would appreciate it if both refunds could be processed as soon as possible. Thank you

Best,

Carolina Perez 

On Wed, Aug 12, 2026, 12:52 PM Carolina Perez <caro.perez.203e@gmail.com> wrote:

Good Afternoon,

Thank you for letting me know. I wanted to ask if it would be possible to receive a refund instead of a voucher.

I purchased tickets for this same show back in February, and when that show was cancelled, I was given a voucher. Unfortunately, the voucher never worked. I reached out to Fork & Film multiple times through both email and Instagram requesting a new code, but I never received a replacement.

Given my previous experience with the voucher, and since this cancellation was made on your end, I would prefer a refund for this purchase. I would also like to ask if it is possible to receive a refund for the February show as well, since I was never able to use the voucher that was provided.

I would really appreciate your help in resolving this. Thank you!

Best,

Carolina Perez 

On Wed, Aug 12, 2026, 12:34 PM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 14th at 6:30 PM. 

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team

Hello Fork n’ Film Team,

I’m following up again regarding my pending refund. I appreciate your previous responses, but it has now been several weeks and I still have not received a confirmation that the refund has been processed.

Could you please provide me with a specific update on the status of my refund, including when I should expect it to be issued? I understand delays can happen, but I would really appreciate a clearer timeline since this matter has been pending for quite some time.

Thank you, and I look forward to hearing back from you soon.

Best,

Carolina Perez 

On Thu, Aug 27, 2026, 2:06 PM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

Thank you for reaching out. We sincerely appreciate your patience as we work through the remaining refunds.

We completely understand your desire to have this resolved, and we’re sorry for the length of time this has taken. We’re continuing to work through the process and are doing our best to move things along as quickly as possible.

We appreciate you giving us the time to get this taken care of. If you have any questions in the meantime, please feel free to reach out. We’ll keep you updated as we have more information regarding your refund.

Thank you again for your patience and understanding.

Warmest regards,

The Fork n' Film Team

---

From: Carolina Perez <caro.perez.203e@gmail.com>
Sent: Sunday, August 23, 2026 12:47 PM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Hi Fork n’ Film Team,

I’m following up regarding my refund request for the two canceled shows, totaling 6 tickets—3 tickets from the February reservation and 3 tickets from the most recent canceled reservation.

I understand that refunds were taking longer than expected to process, but I wanted to check on the current status since I have not yet received a confirmation that the refunds have been finalized.

Could you please provide me with an update on both refunds and an estimated timeframe for when I should expect them to be completed?

Thank you for your assistance. I look forward to hearing from you soon.

Best,

Carolina Perez

On Fri, Aug 14, 2026, 12:05 PM Carolina Perez <caro.perez.203e@gmail.com> wrote:

Hi Fork n’ Film Team,

Thank you for the update. I just wanted to clarify that both purchases were for 3 tickets each: the canceled show in February included 3 tickets, and the most recent canceled show also included 3 tickets.

So, the refund request is for 6 tickets total across the two canceled shows.

Thank you again for your help, and I look forward to receiving confirmation once both refunds have been processed.

Best,

Carolina Perez 

On Fri, Aug 14, 2026, 11:58 AM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

Thank you for your response.

We've received your refund request for this purchase. Please note that refunds are currently taking longer than expected to process. 

We understand that you purchased your tickets back in February and were unable to reschedule due to technical issues, followed by difficulty receiving assistance from our team. We're very sorry that you were left without the support needed to resolve this sooner. We appreciate you bringing this to our attention and apologize for the inconvenience. 

We'll send you a confirmation email as soon as your refunds have been finalized.

If you have any additional questions, please don't hesitate to reply to this email.

Warmly,
The Fork n’ Film Team

---

From: Carolina Perez <caro.perez.203e@gmail.com>
Sent: Friday, August 14, 2026 5:36 AM
To: Fork n Film <info@forknfilm.com>
Subject: Re: Important Update Regarding Your Beauty and the Beast Reservation

 

Good Morning,

My show was canceled, and I’m reaching out to request a refund. I’ve tried contacting you multiple times through both email and Instagram but have not been able to get this resolved.

I’m requesting a refund for this canceled show, as well as for a previous show that was also canceled and for which I never received a refund. I would appreciate it if both refunds could be processed as soon as possible. Thank you

Best,

Carolina Perez 

On Wed, Aug 12, 2026, 12:52 PM Carolina Perez <caro.perez.203e@gmail.com> wrote:

Good Afternoon,

Thank you for letting me know. I wanted to ask if it would be possible to receive a refund instead of a voucher.

I purchased tickets for this same show back in February, and when that show was cancelled, I was given a voucher. Unfortunately, the voucher never worked. I reached out to Fork & Film multiple times through both email and Instagram requesting a new code, but I never received a replacement.

Given my previous experience with the voucher, and since this cancellation was made on your end, I would prefer a refund for this purchase. I would also like to ask if it is possible to receive a refund for the February show as well, since I was never able to use the voucher that was provided.

I would really appreciate your help in resolving this. Thank you!

Best,

Carolina Perez 

On Wed, Aug 12, 2026, 12:34 PM Fork n Film <info@forknfilm.com> wrote:

Hello Carolina,

We’re reaching out with an important update regarding your upcoming Beauty and the Beast reservation on August 14th at 6:30 PM. 

Unfortunately, this show has been canceled. We’re incredibly sorry for the change and any disappointment or inconvenience this may cause. We know our guests look forward to these experiences and make plans around attending, and we truly apologize that we’re unable to welcome you as planned.

You will receive a separate email with a credit code for the exact amount you paid for your tickets. The code does not expire and can be used toward a future Fork n’ Film experience, giving you the flexibility to choose the show and date that works best for you.

We would love the opportunity to welcome you back for another unforgettable evening at Fork n’ Film. Thank you for your understanding. We sincerely apologize again for the change and appreciate your continued support.

Please reply to this email to confirm you’ve received this update. If you have any questions, please don’t hesitate to reach out. Our team will be happy to assist you.

Warmly,
The Fork n’ Film Team