Re: Refund Request for Canceled LA Events
sungjenice05@gmail.com · landed in info@forknfilm.com
- sungjenice05@gmail.comto "info@forknfilm.com" <info@forknfilm.com>Inbound9/7/2026, 9:53:29 PM
Re: Refund Request for Canceled LA Events
Hello,I hope you’re doing well! I just wanted to follow up on my previous email in case it may have gotten missed. When you have a chance, I would really appreciate it if you could take a look and let me know.
Thank you so much for your time!
Best,
Jenice SungOn Tue, Aug 25, 2026 at 23:09 Jenice Sung <sungjenice05@gmail.com> wrote:Dear Fork n’ Film Team,
My name is Jenice Sung, and I’m a big fan of Fork n’ Film! I’ve been to your events about 3-4 times before and have always really enjoyed the experience.
I purchased three tickets for events this year, but unfortunately, all events ended up being canceled, so I wasn’t able to attend. At the time, I checked to see if I could switch to another date, but there weren’t any available spots. I also sent an email asking whether I could receive a refund or if I should wait for more dates to open up, but I never heard back. It slipped my mind for a while, but I recently checked and realized that I don’t believe I ever received refunds for the canceled tickets, so I wanted to follow up.
These are the tickets I purchased:
* Ratatouille – Los Angeles, April 25, 2026 at 6:30 PM: I purchased two tickets with my card, one under my name and one under my friend’s name.
* Lilo & Stitch – Los Angeles, May 23, 2026 at 1:30 PM: I purchased one ticket.
Since all three tickets were for events that were canceled, would it be possible to receive a refund for them? I got a new card from the bank recently, so please let me know if you need any additional information from me to locate the purchases. I’d be happy to provide it.
Thank you so much for your help! I really enjoy Fork n’ Film and hope I’ll be able to make it to another event soon.
Best,
Jenice Sung
- info@forknfilm.comto Jenice Sung <sungjenice05@gmail.com>Inbound9/11/2026, 4:09:04 PM
Re: Refund Request for Canceled LA Events
Hello Jenice,Thank you for reaching out. We apologize for the delay in communication and for the canceled shows. We understand you would like a refund and we will accommodate your request. We know how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.
We know some guests have been waiting longer than expected, and we truly appreciate your continued patience. While we’re unable to provide a specific timeline at this time, your refund is still being processed, and we’ll be in touch as soon as it has been finalized. Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.
Your refund will be processed to the original method of payment. If the card used for the original purchase is no longer valid, please let us know. If the card used for the original purchase is no longer valid, our team will review the available options and coordinate an alternate refund method with you once the refund is ready to process.
We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
Warmest regards,
The Fork n’ Film TeamOn Mon, Sep 7, 2026 at 2:53 PM Jenice Sung <sungjenice05@gmail.com> wrote:Hello,I hope you’re doing well! I just wanted to follow up on my previous email in case it may have gotten missed. When you have a chance, I would really appreciate it if you could take a look and let me know.
Thank you so much for your time!
Best,
Jenice SungOn Tue, Aug 25, 2026 at 23:09 Jenice Sung <sungjenice05@gmail.com> wrote:Dear Fork n’ Film Team,
My name is Jenice Sung, and I’m a big fan of Fork n’ Film! I’ve been to your events about 3-4 times before and have always really enjoyed the experience.
I purchased three tickets for events this year, but unfortunately, all events ended up being canceled, so I wasn’t able to attend. At the time, I checked to see if I could switch to another date, but there weren’t any available spots. I also sent an email asking whether I could receive a refund or if I should wait for more dates to open up, but I never heard back. It slipped my mind for a while, but I recently checked and realized that I don’t believe I ever received refunds for the canceled tickets, so I wanted to follow up.
These are the tickets I purchased:
* Ratatouille – Los Angeles, April 25, 2026 at 6:30 PM: I purchased two tickets with my card, one under my name and one under my friend’s name.
* Lilo & Stitch – Los Angeles, May 23, 2026 at 1:30 PM: I purchased one ticket.
Since all three tickets were for events that were canceled, would it be possible to receive a refund for them? I got a new card from the bank recently, so please let me know if you need any additional information from me to locate the purchases. I’d be happy to provide it.
Thank you so much for your help! I really enjoy Fork n’ Film and hope I’ll be able to make it to another event soon.
Best,
Jenice Sung
- info@forknfilm.comto Jenice Sung <sungjenice05@gmail.com>Inbound9/11/2026, 4:10:38 PM
Re: Refund Request for Canceled LA Events
Hello Jenice,Thank you for reaching out. We apologize for the delay in communication and for the canceled shows. We understand you would like a refund and we will accommodate your request. We know how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.
We know some guests have been waiting longer than expected, and we truly appreciate your continued patience. While we’re unable to provide a specific timeline at this time, your refund is still being processed, and we’ll be in touch as soon as it has been finalized. Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.
Your refund will be processed to the original method of payment. If the card used for the original purchase is no longer valid, please let us know. If the card used for the original purchase is no longer valid, our team will review the available options and coordinate an alternate refund method with you once the refund is ready to process.
We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
Warmest regards,
The Fork n’ Film TeamOn Mon, Sep 7, 2026 at 2:53 PM Jenice Sung <sungjenice05@gmail.com> wrote:Hello,I hope you’re doing well! I just wanted to follow up on my previous email in case it may have gotten missed. When you have a chance, I would really appreciate it if you could take a look and let me know.
Thank you so much for your time!
Best,
Jenice SungOn Tue, Aug 25, 2026 at 23:09 Jenice Sung <sungjenice05@gmail.com> wrote:Dear Fork n’ Film Team,
My name is Jenice Sung, and I’m a big fan of Fork n’ Film! I’ve been to your events about 3-4 times before and have always really enjoyed the experience.
I purchased three tickets for events this year, but unfortunately, all events ended up being canceled, so I wasn’t able to attend. At the time, I checked to see if I could switch to another date, but there weren’t any available spots. I also sent an email asking whether I could receive a refund or if I should wait for more dates to open up, but I never heard back. It slipped my mind for a while, but I recently checked and realized that I don’t believe I ever received refunds for the canceled tickets, so I wanted to follow up.
These are the tickets I purchased:
* Ratatouille – Los Angeles, April 25, 2026 at 6:30 PM: I purchased two tickets with my card, one under my name and one under my friend’s name.
* Lilo & Stitch – Los Angeles, May 23, 2026 at 1:30 PM: I purchased one ticket.
Since all three tickets were for events that were canceled, would it be possible to receive a refund for them? I got a new card from the bank recently, so please let me know if you need any additional information from me to locate the purchases. I’d be happy to provide it.
Thank you so much for your help! I really enjoy Fork n’ Film and hope I’ll be able to make it to another event soon.
Best,
Jenice Sung
- info@forknfilm.comto Jenice Sung <sungjenice05@gmail.com>Inbound9/11/2026, 4:35:11 PM
Re: Refund Request for Canceled LA Events
Hello Jenice,Thank you for reaching out. We apologize for the delay in communication and for the canceled shows. We understand you would like a refund and we will accommodate your request.
Our team is actively processing refund requests as quickly as possible.Once processed, you will also receive a refund confirmation for your records.Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.
Your refund will be processed to the original method of payment. If the card used for the original purchase is no longer valid, please let us know. If the card used for the original purchase is no longer valid, our team will review the available options and coordinate an alternate refund method with you once the refund is ready to process.
We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
Warmest regards,
The Fork n’ Film TeamOn Mon, Sep 7, 2026 at 2:53 PM Jenice Sung <sungjenice05@gmail.com> wrote:Hello,I hope you’re doing well! I just wanted to follow up on my previous email in case it may have gotten missed. When you have a chance, I would really appreciate it if you could take a look and let me know.
Thank you so much for your time!
Best,
Jenice SungOn Tue, Aug 25, 2026 at 23:09 Jenice Sung <sungjenice05@gmail.com> wrote:Dear Fork n’ Film Team,
My name is Jenice Sung, and I’m a big fan of Fork n’ Film! I’ve been to your events about 3-4 times before and have always really enjoyed the experience.
I purchased three tickets for events this year, but unfortunately, all events ended up being canceled, so I wasn’t able to attend. At the time, I checked to see if I could switch to another date, but there weren’t any available spots. I also sent an email asking whether I could receive a refund or if I should wait for more dates to open up, but I never heard back. It slipped my mind for a while, but I recently checked and realized that I don’t believe I ever received refunds for the canceled tickets, so I wanted to follow up.
These are the tickets I purchased:
* Ratatouille – Los Angeles, April 25, 2026 at 6:30 PM: I purchased two tickets with my card, one under my name and one under my friend’s name.
* Lilo & Stitch – Los Angeles, May 23, 2026 at 1:30 PM: I purchased one ticket.
Since all three tickets were for events that were canceled, would it be possible to receive a refund for them? I got a new card from the bank recently, so please let me know if you need any additional information from me to locate the purchases. I’d be happy to provide it.
Thank you so much for your help! I really enjoy Fork n’ Film and hope I’ll be able to make it to another event soon.
Best,
Jenice Sung
- info@forknfilm.comto Jenice Sung <sungjenice05@gmail.com>Reply (operator)9/11/2026, 4:38:28 PM
Re: Refund Request for Canceled LA Events
Hello Jenice,Thank you for reaching out. We apologize for the delay in communication and for the canceled shows. We understand you would like a refund and we will accommodate your request.
Our team is actively processing refund requests as quickly as possible.Once processed, you will also receive a refund confirmation for your records.Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.
Your refund will be processed to the original method of payment. If the card used for the original purchase is no longer valid, please let us know. If the card used for the original purchase is no longer valid, our team will review the available options and coordinate an alternate refund method with you once the refund is ready to process.
We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
Warmest regards,
The Fork n’ Film TeamOn Mon, Sep 7, 2026 at 2:53 PM Jenice Sung <sungjenice05@gmail.com> wrote:Hello,I hope you’re doing well! I just wanted to follow up on my previous email in case it may have gotten missed. When you have a chance, I would really appreciate it if you could take a look and let me know.
Thank you so much for your time!
Best,
Jenice SungOn Tue, Aug 25, 2026 at 23:09 Jenice Sung <sungjenice05@gmail.com> wrote:Dear Fork n’ Film Team,
My name is Jenice Sung, and I’m a big fan of Fork n’ Film! I’ve been to your events about 3-4 times before and have always really enjoyed the experience.
I purchased three tickets for events this year, but unfortunately, all events ended up being canceled, so I wasn’t able to attend. At the time, I checked to see if I could switch to another date, but there weren’t any available spots. I also sent an email asking whether I could receive a refund or if I should wait for more dates to open up, but I never heard back. It slipped my mind for a while, but I recently checked and realized that I don’t believe I ever received refunds for the canceled tickets, so I wanted to follow up.
These are the tickets I purchased:
* Ratatouille – Los Angeles, April 25, 2026 at 6:30 PM: I purchased two tickets with my card, one under my name and one under my friend’s name.
* Lilo & Stitch – Los Angeles, May 23, 2026 at 1:30 PM: I purchased one ticket.
Since all three tickets were for events that were canceled, would it be possible to receive a refund for them? I got a new card from the bank recently, so please let me know if you need any additional information from me to locate the purchases. I’d be happy to provide it.
Thank you so much for your help! I really enjoy Fork n’ Film and hope I’ll be able to make it to another event soon.
Best,
Jenice Sung
DeliveredOpenedClicked - sungjenice05@gmail.comto "Fork n' Film" <info@forknfilm.com>Inbound9/11/2026, 5:48:15 PM
Re: Refund Request for Canceled LA Events
Dear Fork n' Film Team,
Thank you so much for the update and for processing my refund.
I wanted to let you know that the card used for the original purchase is no longer valid, as I recently received a new card. Please let me know how we should proceed with the refund in this case.Thank you again for your help and for your time!
Best,
Jenice SungOn Fri, Sep 11, 2026 at 09:38 Fork n' Film <info@forknfilm.com> wrote:
Hello Jenice,Thank you for reaching out. We apologize for the delay in communication and for the canceled shows. We understand you would like a refund and we will accommodate your request.
Our team is actively processing refund requests as quickly as possible.Once processed, you will also receive a refund confirmation for your records.Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.
Your refund will be processed to the original method of payment. If the card used for the original purchase is no longer valid, please let us know. If the card used for the original purchase is no longer valid, our team will review the available options and coordinate an alternate refund method with you once the refund is ready to process.
We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
Warmest regards,
The Fork n’ Film TeamOn Mon, Sep 7, 2026 at 2:53 PM Jenice Sung <sungjenice05@gmail.com> wrote:Hello,I hope you’re doing well! I just wanted to follow up on my previous email in case it may have gotten missed. When you have a chance, I would really appreciate it if you could take a look and let me know.
Thank you so much for your time!
Best,
Jenice SungOn Tue, Aug 25, 2026 at 23:09 Jenice Sung <sungjenice05@gmail.com> wrote:Dear Fork n’ Film Team,
My name is Jenice Sung, and I’m a big fan of Fork n’ Film! I’ve been to your events about 3-4 times before and have always really enjoyed the experience.
I purchased three tickets for events this year, but unfortunately, all events ended up being canceled, so I wasn’t able to attend. At the time, I checked to see if I could switch to another date, but there weren’t any available spots. I also sent an email asking whether I could receive a refund or if I should wait for more dates to open up, but I never heard back. It slipped my mind for a while, but I recently checked and realized that I don’t believe I ever received refunds for the canceled tickets, so I wanted to follow up.
These are the tickets I purchased:
* Ratatouille – Los Angeles, April 25, 2026 at 6:30 PM: I purchased two tickets with my card, one under my name and one under my friend’s name.
* Lilo & Stitch – Los Angeles, May 23, 2026 at 1:30 PM: I purchased one ticket.
Since all three tickets were for events that were canceled, would it be possible to receive a refund for them? I got a new card from the bank recently, so please let me know if you need any additional information from me to locate the purchases. I’d be happy to provide it.
Thank you so much for your help! I really enjoy Fork n’ Film and hope I’ll be able to make it to another event soon.
Best,
Jenice Sung
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