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Important Update Regarding Your Fork n' Film Reservation

irlandamendoza23@gmail.com · landed in info@forknfilm.com

4 messages
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  • info@forknfilm.comto irlandamendoza23@gmail.comReply (operator)
    9/7/2026, 9:04:57 PM

    Important Update Regarding Your Fork n' Film Reservation

    Hello Irlanda,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on September 12th at 1:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team

    DeliveredOpenedClicked
  • irlandamendoza23@gmail.comto "Fork n' Film" <info@forknfilm.com>Inbound
    9/7/2026, 9:22:42 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hi,

    Could you let me know why this screening was cancelled? This is actually the second time it's happened — the Coco screening was itself a rescheduled makeup for an earlier one that got cancelled.

    I also noticed on your website that this screening is showing as sold out. Was this a case of overscheduling on your end?

    I do see availability for Sept 19, is there some way I can get my ticket and my daughter’s ticket transferred over to this date?

    I look forward to hearing from you.

    Best,

    Irlanda 

    On Mon, Sep 7, 2026 at 2:05 PM Fork n' Film <info@forknfilm.com> wrote:

    Hello Irlanda,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on September 12th at 1:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team

  • info@forknfilm.comto Irlanda Mendoza <irlandamendoza23@gmail.com>Reply (operator)
    9/8/2026, 5:10:13 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Irlanda,

    Thank you for reaching out. We sincerely apologize for the inconvenience and confusion. We can confirm that the event this weekend has been cancelled due to unforeseen circumstances. We understand you have been looking forward to attending Fork n' Film. However, at this time, we cannot transfer your tickets to any future shows. 

    We will provide a full refund for your original ticket purchase. Once processed, you will also receive a refund confirmation for your records.
    We sincerely appreciate your patience, understanding, and continued kindness while we complete these requests.

    Please let us know if you have any other questions, we're happy to help.

    Warmest Regards,
    The Fork n' Film Team

    On Mon, Sep 7, 2026 at 2:22 PM Irlanda Mendoza <irlandamendoza23@gmail.com> wrote:

    Hi,

    Could you let me know why this screening was cancelled? This is actually the second time it's happened — the Coco screening was itself a rescheduled makeup for an earlier one that got cancelled.

    I also noticed on your website that this screening is showing as sold out. Was this a case of overscheduling on your end?

    I do see availability for Sept 19, is there some way I can get my ticket and my daughter’s ticket transferred over to this date?

    I look forward to hearing from you.

    Best,

    Irlanda 

    On Mon, Sep 7, 2026 at 2:05 PM Fork n' Film <info@forknfilm.com> wrote:

    Hello Irlanda,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on September 12th at 1:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team

    DeliveredOpenedClicked
  • irlandamendoza23@gmail.comto "Fork n' Film" <info@forknfilm.com>Inbound
    9/12/2026, 5:10:02 AM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello,

    I appreciate the confirmation, but I have to be direct: this is the second time a screening I booked has been cancelled, and that is not a small issue.

    I did enjoy my first experience with Fork n' Film, which is the only reason why I initially opted to reschedule for Coco.
    However, I have to point out that I still don't have an actual explanation for why these cancellations keep happening. "Unforeseen circumstances" twice in a row is not an explanation, and it's reasonable for a paying customer to expect one. Now I'm left waiting on a refund, without no actual time frame as to when it should be expected.

    Please confirm the refund timeline. I look forward to hearing from you. 

    Regards,
    Irlanda


    On Tue, Sep 8, 2026 at 10:10 AM Fork n' Film <info@forknfilm.com> wrote:
    Hello Irlanda,

    Thank you for reaching out. We sincerely apologize for the inconvenience and confusion. We can confirm that the event this weekend has been cancelled due to unforeseen circumstances. We understand you have been looking forward to attending Fork n' Film. However, at this time, we cannot transfer your tickets to any future shows. 

    We will provide a full refund for your original ticket purchase. Once processed, you will also receive a refund confirmation for your records.
    We sincerely appreciate your patience, understanding, and continued kindness while we complete these requests.

    Please let us know if you have any other questions, we're happy to help.

    Warmest Regards,
    The Fork n' Film Team

    On Mon, Sep 7, 2026 at 2:22 PM Irlanda Mendoza <irlandamendoza23@gmail.com> wrote:

    Hi,

    Could you let me know why this screening was cancelled? This is actually the second time it's happened — the Coco screening was itself a rescheduled makeup for an earlier one that got cancelled.

    I also noticed on your website that this screening is showing as sold out. Was this a case of overscheduling on your end?

    I do see availability for Sept 19, is there some way I can get my ticket and my daughter’s ticket transferred over to this date?

    I look forward to hearing from you.

    Best,

    Irlanda 

    On Mon, Sep 7, 2026 at 2:05 PM Fork n' Film <info@forknfilm.com> wrote:

    Hello Irlanda,


    We're reaching out regarding your upcoming Fork n' Film reservation in Los Angeles.


    Unfortunately, the show on September 12th at 1:30 PM has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.


    We understand you were looking forward to attending this event. We will accommodate a full refund for your tickets. Once processed, we’ll send you a confirmation email as soon as it has been finalized. Please note that refunds are currently taking longer than usual to process, and we truly appreciate your patience and understanding.


    Thank you again for your understanding. If you have any questions, please don't hesitate to reply to this email. We're always happy to help.


    Warmly,

    The Fork n' Film Team

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