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Code says not valud

rahughes33@gmail.com · landed in info@forknfilm.com

6 messages
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  • rahughes33@gmail.comto "Fork n' Film" <info@forknfilm.com>Inbound
    9/6/2026, 1:04:23 AM

    Code says not valud

    Hello,

    I was told that my code does not expire but it is showing as invalid when trying to redeem it. Can you please help me book my ti keys so I can finally use the credit. 

    If I don't hear back then I will have to contact my credit card company to contact you in order to get it corrected.

    Thanks,
    Rose

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  • info@forknfilm.comto Rose Hughes <rahughes33@gmail.com>Reply (operator)
    9/10/2026, 7:47:20 PM

    Re: Code says not valud

    Hello Rose,

    Thank you for reaching out. We’re very sorry for the inconvenience.

    Due to a recent change in our ticketing platform, previously issued coupon codes and credits are no longer compatible with our current system. Unfortunately, we’re unable to apply or transfer the code to a new reservation.

    At this time, we will instead issue a refund for the value of your credit. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n’ Film Team

    On Sat, Sep 5, 2026 at 6:04 PM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    I was told that my code does not expire but it is showing as invalid when trying to redeem it. Can you please help me book my ti keys so I can finally use the credit. 

    If I don't hear back then I will have to contact my credit card company to contact you in order to get it corrected.

    Thanks,
    Rose
    DeliveredOpenedClicked
  • rahughes33@gmail.comto "Fork n' Film" <info@forknfilm.com>Inbound
    9/11/2026, 2:14:51 PM

    Re: Code says not valud

    Hello,

    Thank you for the reply. My credit was for $599.87. Can you please confirm that is the amount that the credit will be issued for? I have been waiting and emailing for a long time with no response so an idea of timeline would be appreciated.

    Thanks,
    Rose


    On Thu, Sep 10, 2026, 12:47 PM Fork n' Film <info@forknfilm.com> wrote:
    Hello Rose,

    Thank you for reaching out. We’re very sorry for the inconvenience.

    Due to a recent change in our ticketing platform, previously issued coupon codes and credits are no longer compatible with our current system. Unfortunately, we’re unable to apply or transfer the code to a new reservation.

    At this time, we will instead issue a refund for the value of your credit. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n’ Film Team

    On Sat, Sep 5, 2026 at 6:04 PM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    I was told that my code does not expire but it is showing as invalid when trying to redeem it. Can you please help me book my ti keys so I can finally use the credit. 

    If I don't hear back then I will have to contact my credit card company to contact you in order to get it corrected.

    Thanks,
    Rose
  • info@forknfilm.comto Rose Hughes <rahughes33@gmail.com>Inbound
    9/11/2026, 5:14:04 PM

    Re: Code says not valud

    Hello Rose,

    Thanks for understanding. While we can't provide a timeline, please know that our team is working to get refunds processed as quickly as they can. We understand this is disappointing but your refund remains a priority. 

    You will receive a refund for the original purchase amount. 

    On Fri, Sep 11, 2026 at 7:15 AM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    Thank you for the reply. My credit was for $599.87. Can you please confirm that is the amount that the credit will be issued for? I have been waiting and emailing for a long time with no response so an idea of timeline would be appreciated.

    Thanks,
    Rose


    On Thu, Sep 10, 2026, 12:47 PM Fork n' Film <info@forknfilm.com> wrote:
    Hello Rose,

    Thank you for reaching out. We’re very sorry for the inconvenience.

    Due to a recent change in our ticketing platform, previously issued coupon codes and credits are no longer compatible with our current system. Unfortunately, we’re unable to apply or transfer the code to a new reservation.

    At this time, we will instead issue a refund for the value of your credit. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n’ Film Team

    On Sat, Sep 5, 2026 at 6:04 PM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    I was told that my code does not expire but it is showing as invalid when trying to redeem it. Can you please help me book my ti keys so I can finally use the credit. 

    If I don't hear back then I will have to contact my credit card company to contact you in order to get it corrected.

    Thanks,
    Rose
  • info@forknfilm.comto Rose Hughes <rahughes33@gmail.com>Inbound
    9/11/2026, 5:20:07 PM

    Re: Code says not valud

    Hello Rose,

    Thanks for understanding. While we can't provide a timeline, please know that our team is working to process the refunds as quickly as possible. We understand this is disappointing but your refund remains a priority. 

    You will receive a refund for the original amount you paid. I’ve also included a screenshot of the purchases associated with your email address for reference.

    It looks like two of your tickets were originally purchased at a discounted rate. The coupon code was created for the higher amount of $599.87 so that we could honor the value needed to book your replacement tickets without requiring you to pay anything additional at checkout. However, your refund will be based on the original amount you actually paid for the tickets.

    Once pro

    On Fri, Sep 11, 2026 at 7:15 AM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    Thank you for the reply. My credit was for $599.87. Can you please confirm that is the amount that the credit will be issued for? I have been waiting and emailing for a long time with no response so an idea of timeline would be appreciated.

    Thanks,
    Rose


    On Thu, Sep 10, 2026, 12:47 PM Fork n' Film <info@forknfilm.com> wrote:
    Hello Rose,

    Thank you for reaching out. We’re very sorry for the inconvenience.

    Due to a recent change in our ticketing platform, previously issued coupon codes and credits are no longer compatible with our current system. Unfortunately, we’re unable to apply or transfer the code to a new reservation.

    At this time, we will instead issue a refund for the value of your credit. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n’ Film Team

    On Sat, Sep 5, 2026 at 6:04 PM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    I was told that my code does not expire but it is showing as invalid when trying to redeem it. Can you please help me book my ti keys so I can finally use the credit. 

    If I don't hear back then I will have to contact my credit card company to contact you in order to get it corrected.

    Thanks,
    Rose
  • info@forknfilm.comto Rose Hughes <rahughes33@gmail.com>Reply (operator)
    9/11/2026, 5:21:10 PM

    Re: Code says not valud

    Hello Rose,

    Thanks for understanding. While we can't provide a timeline, please know that our team is working to process the refunds as quickly as possible. We understand this is disappointing but your refund remains a priority. 

    You will receive a refund for the original amount you paid. I’ve also included a screenshot of the purchases associated with your email address for reference.

    It looks like two of your tickets were originally purchased at a discount. The coupon code was created for the higher amount of $599.87 so that we could honor the value needed to book your replacement tickets without requiring you to pay anything additional at checkout. However, your refund will be based on the original amount you actually paid for the tickets.

    Please let us know if you have any questions, we look forward to resolving this for you soon.

    Warmest regards,
    The Fork n' Film Team


    image.png

    On Fri, Sep 11, 2026 at 7:15 AM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    Thank you for the reply. My credit was for $599.87. Can you please confirm that is the amount that the credit will be issued for? I have been waiting and emailing for a long time with no response so an idea of timeline would be appreciated.

    Thanks,
    Rose


    On Thu, Sep 10, 2026, 12:47 PM Fork n' Film <info@forknfilm.com> wrote:
    Hello Rose,

    Thank you for reaching out. We’re very sorry for the inconvenience.

    Due to a recent change in our ticketing platform, previously issued coupon codes and credits are no longer compatible with our current system. Unfortunately, we’re unable to apply or transfer the code to a new reservation.

    At this time, we will instead issue a refund for the value of your credit. Please note that refunds are currently taking longer than expected to process, and we’re unable to provide a specific timeline. We’ll send you a confirmation email as soon as your refund has been finalized.

    We sincerely apologize for the inconvenience and appreciate your patience and understanding.

    Warmly,
    The Fork n’ Film Team

    On Sat, Sep 5, 2026 at 6:04 PM Rose Hughes <rahughes33@gmail.com> wrote:
    Hello,

    I was told that my code does not expire but it is showing as invalid when trying to redeem it. Can you please help me book my ti keys so I can finally use the credit. 

    If I don't hear back then I will have to contact my credit card company to contact you in order to get it corrected.

    Thanks,
    Rose
    DeliveredOpenedClicked

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