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Re: Refund for Cancellation

aj56326@gmail.com · landed in info@forknfilm.com

3 messages
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  • aj56326@gmail.comto n Film Fork <info@forknfilm.com>Inbound
    9/4/2026, 5:23:36 PM

    Re: Refund for Cancellation

    Hello,

    Thanks for the email back. I’ll continue to check in until the refund is processed as it has now been almost 4 months. 


    AJ Norman

    On Aug 6, 2026, at 4:58 PM, Fork n Film <info@forknfilm.com> wrote:

    
    Hi AJ,
    Thank you for reaching out, and we sincerely apologize for the delay regarding your refund.
    We completely understand your concern after your Las Vegas Fork n’ Film experience on May 8, 2026 was canceled and you were notified that a refund would be issued. We’re very sorry that you are still waiting for an update.
    We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.
    Thank you for providing your order number. We’ll look into the status of your refund with our team and will follow up with you as soon as we have an update and once it has been processed.
    Thank you again for your patience and understanding. We truly appreciate the opportunity to resolve this.
    Warmest regards,
    The Fork n’ Film Team

    From: AJ Norman <aj56326@gmail.com>
    Sent: Saturday, July 18, 2026 8:33 AM
    To: Fork n Film <info@forknfilm.com>
    Subject: Refund for Cancellation
     
    
    Hello,

    My wife and I booked a fork and film experience in Las Vegas for May 8, 2026 and the event was cancelled. We received an email saying we would get a refund but we have not received one yet. Please see our order number below and provide an update to when this refund will be processed. Thank you. 

    Order number: 300B-H7V9-JKN
    AJ Norman
  • aj56326@gmail.comto n Film Fork <info@forknfilm.com>Inbound
    9/29/2026, 11:54:50 PM

    Re: Refund for Cancellation

    Hi there,

    Is there an update regarding the refund status?


    AJ Norman

    On Aug 6, 2026, at 4:58 PM, Fork n Film <info@forknfilm.com> wrote:

    
    Hi AJ,
    Thank you for reaching out, and we sincerely apologize for the delay regarding your refund.
    We completely understand your concern after your Las Vegas Fork n’ Film experience on May 8, 2026 was canceled and you were notified that a refund would be issued. We’re very sorry that you are still waiting for an update.
    We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.
    Thank you for providing your order number. We’ll look into the status of your refund with our team and will follow up with you as soon as we have an update and once it has been processed.
    Thank you again for your patience and understanding. We truly appreciate the opportunity to resolve this.
    Warmest regards,
    The Fork n’ Film Team

    From: AJ Norman <aj56326@gmail.com>
    Sent: Saturday, July 18, 2026 8:33 AM
    To: Fork n Film <info@forknfilm.com>
    Subject: Refund for Cancellation
     
    
    Hello,

    My wife and I booked a fork and film experience in Las Vegas for May 8, 2026 and the event was cancelled. We received an email saying we would get a refund but we have not received one yet. Please see our order number below and provide an update to when this refund will be processed. Thank you. 

    Order number: 300B-H7V9-JKN
    AJ Norman
  • info@forknfilm.comto AJ Norman <aj56326@gmail.com>Reply (operator)
    9/30/2026, 6:29:25 PM

    Re: Refund for Cancellation

    Hello AJ,

    Thank you for checking in regarding your refund. We understand how important receiving your refund is, and we truly appreciate your patience. Our team is actively working through refund requests and processing them as quickly as possible.

    We know some guests have been waiting longer than expected, and we truly appreciate your continued patience. While we’re unable to provide a specific timeline at this time, we also want to be transparent and avoid giving a timeframe that we cannot confidently guarantee. Your refund is still being processed, and we’ll be in touch as soon as it has been finalized.

    Your refund remains on our radar, and we will send a confirmation as soon as it has been finalized. Once processed, you will also receive a refund confirmation for your records.

    We sincerely appreciate your patience, understanding, and continued kindness while we work to complete these requests.
     
    Warmest regards,
    The Fork n’ Film Team

    On Tue, Sep 29, 2026 at 4:55 PM AJ Norman <aj56326@gmail.com> wrote:
    Hi there,

    Is there an update regarding the refund status?


    AJ Norman

    On Aug 6, 2026, at 4:58 PM, Fork n Film <info@forknfilm.com> wrote:

    
    Hi AJ,
    Thank you for reaching out, and we sincerely apologize for the delay regarding your refund.
    We completely understand your concern after your Las Vegas Fork n’ Film experience on May 8, 2026 was canceled and you were notified that a refund would be issued. We’re very sorry that you are still waiting for an update.
    We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.
    Thank you for providing your order number. We’ll look into the status of your refund with our team and will follow up with you as soon as we have an update and once it has been processed.
    Thank you again for your patience and understanding. We truly appreciate the opportunity to resolve this.
    Warmest regards,
    The Fork n’ Film Team

    From: AJ Norman <aj56326@gmail.com>
    Sent: Saturday, July 18, 2026 8:33 AM
    To: Fork n Film <info@forknfilm.com>
    Subject: Refund for Cancellation
     
    
    Hello,

    My wife and I booked a fork and film experience in Las Vegas for May 8, 2026 and the event was cancelled. We received an email saying we would get a refund but we have not received one yet. Please see our order number below and provide an update to when this refund will be processed. Thank you. 

    Order number: 300B-H7V9-JKN
    AJ Norman
    DeliveredOpenedClicked

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