Re: Important Update Regarding Your Fork n' Film Reservation



Hello Emily,

We're reaching out with an important update regarding your upcoming Fork n' Film reservation.

Unfortunately, our Saturday, August 15th at 1:30 PM show has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.

We're happy to offer you a reservation at our next available show on Friday, August 14th at 6:30 PM instead. If you're able to join us, simply reply to this email as soon as possible, and we'll be happy to take care of the rest.

If the new date doesn't work for you, or if you have any questions, please don't hesitate to reply to this email or contact us at info@forknfilm.com. We're here to help and will be happy to assist you with the next steps.

Thank you so much for your understanding. We look forward to hearing from you soon.

Warmly,

The Fork n’ Film Team



Hello Emily,

Thank you for reaching out and for your continued patience. Please accept our sincere apologies for the delay in getting back to you; we have been experiencing technical difficulties with our communication channels which has slowed our response times significantly.

We truly value your loyalty to Fork n' Film and understand how frustrating this has been for you. Please let us know which show you would like to attend and we'll follow up with you.

Thank you for your patience and understanding.

Warmest Regards,

The Fork n' Film Team

On Thu, Sep 3, 2026 at 3:26 PM Emily H <go.b.crazy@gmail.com> wrote:

Hello,

I really need to receive a response. I have spent 1,000’s of dollars at Fork n Film and have been a loyal customer. I have been trying to reach someone on your team since July to figure out how my cancelled tickets can still be used. Please respond by Monday 9/7.

Emily 

On Aug 5, 2026, at 11:53 AM, Fork n Film <info@forknfilm.com> wrote:



Hello Emily,

We're reaching out with an important update regarding your upcoming Fork n' Film reservation.

Unfortunately, our Saturday, August 15th at 1:30 PM show has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.

We're happy to offer you a reservation at our next available show on Friday, August 14th at 6:30 PM instead. If you're able to join us, simply reply to this email as soon as possible, and we'll be happy to take care of the rest.

If the new date doesn't work for you, or if you have any questions, please don't hesitate to reply to this email or contact us at info@forknfilm.com. We're here to help and will be happy to assist you with the next steps.

Thank you so much for your understanding. We look forward to hearing from you soon.

Warmly,

The Fork n’ Film Team



Hello Emily

Thank you for confirming! I wanted to follow up directly to confirm we have noted your selection for Beauty and the Beast on February 6 at 6:30 PM, and your reservation has been documented with our team.

The show is scheduled as planned. We are currently transitioning to a new ticketing platform, so we’re unable to issue your updated tickets this far in advance. As we get closer to the event date, we’ll reach out directly with your new tickets and reservation details.

Please rest assured that you don't need to do anything further at this time. We have your information on file and will make sure you receive your updated tickets closer to the show.

We truly appreciate your patience and look forward to welcoming you to Fork n’ Film again!

Warmly,
Esperanza

Customer Service Manager

On Mon, Sep 7, 2026 at 2:19 PM Emily H <go.b.crazy@gmail.com> wrote:

Hello,

Thank you for your response and apologies. If I could have my tickets moved to the February 6th showing of Beauty and the Beast at 6:30pm that would be wonderful. Thank you.

Emily

On Sep 7, 2026, at 8:23 AM, Fork n' Film <info@forknfilm.com> wrote:



Hello Emily,

Thank you for reaching out and for your continued patience. Please accept our sincere apologies for the delay in getting back to you; we have been experiencing technical difficulties with our communication channels which has slowed our response times significantly.

We truly value your loyalty to Fork n' Film and understand how frustrating this has been for you. Please let us know which show you would like to attend and we'll follow up with you.

Thank you for your patience and understanding.

Warmest Regards,

The Fork n' Film Team

On Thu, Sep 3, 2026 at 3:26 PM Emily H <go.b.crazy@gmail.com> wrote:

Hello,

I really need to receive a response. I have spent 1,000’s of dollars at Fork n Film and have been a loyal customer. I have been trying to reach someone on your team since July to figure out how my cancelled tickets can still be used. Please respond by Monday 9/7.

Emily 

On Aug 5, 2026, at 11:53 AM, Fork n Film <info@forknfilm.com> wrote:



Hello Emily,

We're reaching out with an important update regarding your upcoming Fork n' Film reservation.

Unfortunately, our Saturday, August 15th at 1:30 PM show has been canceled. We sincerely apologize for the inconvenience and disappointment this may cause. We know many of our guests make special plans around these experiences, and we're truly sorry for the change.

We're happy to offer you a reservation at our next available show on Friday, August 14th at 6:30 PM instead. If you're able to join us, simply reply to this email as soon as possible, and we'll be happy to take care of the rest.

If the new date doesn't work for you, or if you have any questions, please don't hesitate to reply to this email or contact us at info@forknfilm.com. We're here to help and will be happy to assist you with the next steps.

Thank you so much for your understanding. We look forward to hearing from you soon.

Warmly,

The Fork n’ Film Team