Event Postponed: Tickets for 6

Hello, 

Still looking for an update on a refund for my cancelled shows. I’m going on 2 months now for my first refund and two other shows were cancelled since. Is there an eta at all?

4 tickets - Polar Express cancelled 11/5/2025 then Little Mermaid cancelled 4/1/2026

1 ticket - Alice in Wonderland cancelled 4/10/2026

1 ticket - Lilo and Stich cancelled 5/20/26

Kendyl

On Wed, May 20, 2026 at 15:25 Harken <bassictime@gmail.com> wrote:

Hello,

I just saw this show was cancelled. Could you please process a refund for my ticket?

I've also been looking for an update on my other rebooked tickets that were also cancelled (attached).

4 tickets - Polar Express cancelled 11/5/2025 then Little Mermaid cancelled 4/1/2026

1 ticket - Alice in Wonderland cancelled 4/10/2026

1 ticket - Lilo and Stich 1 ticket cancelled 5/20/26

 

Thanks for your help,

Kendyl

Kendyl.hardy33@gmail.com

bassictime@gmail.com

On Wed, May 20, 2026 at 2:52 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 22 & May 23 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this wee‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 22 & May 23 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in June. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDPDX10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Email us with your preferred showtime Once you have selected your preferred event, please email your requested movie, date, and showtime to portland@forknfilm.com, and our team will follow up with you to confirm your updated reservation.   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂      Prefer a Refund? If you would rather receive a refund, simply email portland@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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Hello,

Thank you for responding. Is there a timeline to expect an update?

Kendyl

On Thu, Aug 6, 2026 at 2:16 PM Fork n Film <info@forknfilm.com> wrote:

Hi Kendyl,

Thank you for reaching out, and we sincerely apologize for the delay and frustration regarding your refund.

We completely understand your concern, especially after receiving confirmation that your refund would be processed back in April and still waiting for an update. We’re very sorry that you have been left without clear communication and understand how frustrating this situation must be.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.

We are looking into the status of your refund and will follow up with you as soon as we have an update. We want to make sure your request is properly addressed and resolved.

Thank you again for your patience and understanding, Kendyl. We sincerely apologize for the delay and appreciate the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: Harken <bassictime@gmail.com>
Sent: Saturday, July 18, 2026 6:26 PM
To: portland@forknfilm.com <portland@forknfilm.com>; Fork n Film <info@forknfilm.com>
Subject: Re: Event Postponed: Tickets for 6

 

Hello,

I’m still looking for a response on this.

Kendyl

On Sun, Jun 21, 2026 at 08:04 Harken <bassictime@gmail.com> wrote:

Hello,

It appears the Portland location may have closed? How do I get an update on my refund which was confirmed back in April? Who do I contact for more information because the charges are now too old to dispute with my bank. 

Please respond.

Kendyl

On Thu, Jun 4, 2026 at 10:48 Harken <bassictime@gmail.com> wrote:

Hello, 

Still looking for an update on a refund for my cancelled shows. I’m going on 2 months now for my first refund and two other shows were cancelled since. Is there an eta at all?

4 tickets - Polar Express cancelled 11/5/2025 then Little Mermaid cancelled 4/1/2026

1 ticket - Alice in Wonderland cancelled 4/10/2026

1 ticket - Lilo and Stich cancelled 5/20/26

Kendyl

On Wed, May 20, 2026 at 15:25 Harken <bassictime@gmail.com> wrote:

Hello,

I just saw this show was cancelled. Could you please process a refund for my ticket?

I've also been looking for an update on my other rebooked tickets that were also cancelled (attached).

4 tickets - Polar Express cancelled 11/5/2025 then Little Mermaid cancelled 4/1/2026

1 ticket - Alice in Wonderland cancelled 4/10/2026

1 ticket - Lilo and Stich 1 ticket cancelled 5/20/26

 

Thanks for your help,

Kendyl

Kendyl.hardy33@gmail.com

bassictime@gmail.com

On Wed, May 20, 2026 at 2:52 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 22 & May 23 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this wee‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 22 & May 23 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in June. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDPDX10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Email us with your preferred showtime Once you have selected your preferred event, please email your requested movie, date, and showtime to portland@forknfilm.com, and our team will follow up with you to confirm your updated reservation.   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂      Prefer a Refund? If you would rather receive a refund, simply email portland@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.

Hello, still looking for an update.

Kendyl 

On Fri, Aug 21, 2026 at 15:19 Harken <bassictime@gmail.com> wrote:

Hello,

Thank you for responding. Is there a timeline to expect an update?

Kendyl

On Thu, Aug 6, 2026 at 2:16 PM Fork n Film <info@forknfilm.com> wrote:

Hi Kendyl,

Thank you for reaching out, and we sincerely apologize for the delay and frustration regarding your refund.

We completely understand your concern, especially after receiving confirmation that your refund would be processed back in April and still waiting for an update. We’re very sorry that you have been left without clear communication and understand how frustrating this situation must be.

We recently transitioned to a new customer support system, which unfortunately caused delays as our team worked through a backlog of outstanding requests. We sincerely apologize for the inconvenience and appreciate your patience while we work through this transition.

We are looking into the status of your refund and will follow up with you as soon as we have an update. We want to make sure your request is properly addressed and resolved.

Thank you again for your patience and understanding, Kendyl. We sincerely apologize for the delay and appreciate the opportunity to make this right.

Warmest regards,
The Fork n’ Film Team

---

From: Harken <bassictime@gmail.com>
Sent: Saturday, July 18, 2026 6:26 PM
To: portland@forknfilm.com <portland@forknfilm.com>; Fork n Film <info@forknfilm.com>
Subject: Re: Event Postponed: Tickets for 6

 

Hello,

I’m still looking for a response on this.

Kendyl

On Sun, Jun 21, 2026 at 08:04 Harken <bassictime@gmail.com> wrote:

Hello,

It appears the Portland location may have closed? How do I get an update on my refund which was confirmed back in April? Who do I contact for more information because the charges are now too old to dispute with my bank. 

Please respond.

Kendyl

On Thu, Jun 4, 2026 at 10:48 Harken <bassictime@gmail.com> wrote:

Hello, 

Still looking for an update on a refund for my cancelled shows. I’m going on 2 months now for my first refund and two other shows were cancelled since. Is there an eta at all?

4 tickets - Polar Express cancelled 11/5/2025 then Little Mermaid cancelled 4/1/2026

1 ticket - Alice in Wonderland cancelled 4/10/2026

1 ticket - Lilo and Stich cancelled 5/20/26

Kendyl

On Wed, May 20, 2026 at 15:25 Harken <bassictime@gmail.com> wrote:

Hello,

I just saw this show was cancelled. Could you please process a refund for my ticket?

I've also been looking for an update on my other rebooked tickets that were also cancelled (attached).

4 tickets - Polar Express cancelled 11/5/2025 then Little Mermaid cancelled 4/1/2026

1 ticket - Alice in Wonderland cancelled 4/10/2026

1 ticket - Lilo and Stich 1 ticket cancelled 5/20/26

 

Thanks for your help,

Kendyl

Kendyl.hardy33@gmail.com

bassictime@gmail.com

On Wed, May 20, 2026 at 2:52 PM Fork n' Film Portland <portland@forknfilm.com> wrote:

Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 22 & May 23 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this wee‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

Can't see this message? View in browser

Event Postponed Dear Fork n' Film guests, We are truly so sorry to share that your Fork n’ Film show scheduled for May 22 & May 23 has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.   We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.   To make this right, we’re inviting you to reschedule your tickets to any show starting in June. When you join us we’ll also include:   A complimentary welcome cocktail when you arrive Preferred seating A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDPDX10)   How to Reschedule 1. Click the private reschedule page below Reschedule: https://www.forknfilm.com/reschedules Password: FNFReschedules   2. Choose a new date & movie We have an amazing selection of fun films and menus! Pick whichever show works best for you.   3. Email us with your preferred showtime Once you have selected your preferred event, please email your requested movie, date, and showtime to portland@forknfilm.com, and our team will follow up with you to confirm your updated reservation.   Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.   Warmly, The Fork n’ Film Team 🍿🥂      Prefer a Refund? If you would rather receive a refund, simply email portland@forknfilm.com and we will process it for you.   Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

This email was sent from this site. If you no longer wish to receive this email, change your email preferences here.