Showtime



Hi April,

Thank you for reaching out, and please accept our sincere apologies for the confusion and any frustration this situation has caused. We completely understand how upsetting it is to have your plans disrupted, especially when you have prior engagements.

We would love to find a way to make this right for you. Are you by any chance available to join us the day before (tomorrow), Friday, June 19th at 6:30 PM?

If that date and time do not work for your schedule, please let us know, and we will gladly look into alternative options or a resolution for you right away.

Warm regards,

Sam

Customer Support

On Wed, Jun 17, 2026 at 6:04 PM april caddell <aprilcaddell14@gmail.com> wrote:

Hi,

I am reaching out bc somehow the time I booked for 1:30p 6/20 has been changed to 6:30p 6/20 without my knowledge/consent. I have prior engagements and I am unable to accommodate the change that I did not make. Could you please advise?

ST-FNF-G3C3-V6BB

Sent from my iPhone

Thank you so much for the quick response. However, I am unavailable for the 19th as well. By any chance, could you send me the upcoming available dates I can choose from? 

Sent from my iPhone

On Jun 18, 2026, at 1:29 PM, Fork Film <losangeles@forknfilm.com> wrote:



Hi April,

Thank you for reaching out, and please accept our sincere apologies for the confusion and any frustration this situation has caused. We completely understand how upsetting it is to have your plans disrupted, especially when you have prior engagements.

We would love to find a way to make this right for you. Are you by any chance available to join us the day before (tomorrow), Friday, June 19th at 6:30 PM?

If that date and time do not work for your schedule, please let us know, and we will gladly look into alternative options or a resolution for you right away.

Warm regards,

Sam

Customer Support

On Wed, Jun 17, 2026 at 6:04 PM april caddell <aprilcaddell14@gmail.com> wrote:

Hi,

I am reaching out bc somehow the time I booked for 1:30p 6/20 has been changed to 6:30p 6/20 without my knowledge/consent. I have prior engagements and I am unable to accommodate the change that I did not make. Could you please advise?

ST-FNF-G3C3-V6BB

Sent from my iPhone

On Jun 20, 2026, at 11:34 AM, Fork Film <losangeles@forknfilm.com> wrote:

Yes, I would like to choose a different date for same movie.

Sent from my iPhone

On Jun 20, 2026, at 11:34 AM, Fork Film <losangeles@forknfilm.com> wrote:



Hi April,

Thank you for your patience while we looked into this.

As a reminder, we do have your booking currently scheduled for today, June 20th at 6:30 PM. If you are unavailable to attend this evening's showtime, please let us know. We would be happy to provide you with the upcoming dates for The Princess and the Frog so you can choose a more convenient time.

Warm regards,
Alex

On Sat, Jun 20, 2026 at 9:46 AM april caddell <aprilcaddell14@gmail.com> wrote:

Good morning,

Any update on scheduling?

Sent from my iPhone

On Jun 18, 2026, at 2:59 PM, april caddell <aprilcaddell14@gmail.com> wrote:

Thank you so much for the quick response. However, I am unavailable for the 19th as well. By any chance, could you send me the upcoming available dates I can choose from? 

Sent from my iPhone

On Jun 18, 2026, at 1:29 PM, Fork Film <losangeles@forknfilm.com> wrote:



Hi April,

Thank you for reaching out, and please accept our sincere apologies for the confusion and any frustration this situation has caused. We completely understand how upsetting it is to have your plans disrupted, especially when you have prior engagements.

We would love to find a way to make this right for you. Are you by any chance available to join us the day before (tomorrow), Friday, June 19th at 6:30 PM?

If that date and time do not work for your schedule, please let us know, and we will gladly look into alternative options or a resolution for you right away.

Warm regards,

Sam

Customer Support

On Wed, Jun 17, 2026 at 6:04 PM april caddell <aprilcaddell14@gmail.com> wrote:

Hi,

I am reaching out bc somehow the time I booked for 1:30p 6/20 has been changed to 6:30p 6/20 without my knowledge/consent. I have prior engagements and I am unable to accommodate the change that I did not make. Could you please advise?

ST-FNF-G3C3-V6BB

Sent from my iPhone

Yes, I would like to choose a different date for same movie.

Sent from my iPhone

On Jun 20, 2026, at 11:34 AM, Fork Film <losangeles@forknfilm.com> wrote:



Hi April,

Thank you for your patience while we looked into this.

As a reminder, we do have your booking currently scheduled for today, June 20th at 6:30 PM. If you are unavailable to attend this evening's showtime, please let us know. We would be happy to provide you with the upcoming dates for The Princess and the Frog so you can choose a more convenient time.

Warm regards,
Alex

On Sat, Jun 20, 2026 at 9:46 AM april caddell <aprilcaddell14@gmail.com> wrote:

Good morning,

Any update on scheduling?

Sent from my iPhone

On Jun 18, 2026, at 2:59 PM, april caddell <aprilcaddell14@gmail.com> wrote:

Thank you so much for the quick response. However, I am unavailable for the 19th as well. By any chance, could you send me the upcoming available dates I can choose from? 

Sent from my iPhone

On Jun 18, 2026, at 1:29 PM, Fork Film <losangeles@forknfilm.com> wrote:



Hi April,

Thank you for reaching out, and please accept our sincere apologies for the confusion and any frustration this situation has caused. We completely understand how upsetting it is to have your plans disrupted, especially when you have prior engagements.

We would love to find a way to make this right for you. Are you by any chance available to join us the day before (tomorrow), Friday, June 19th at 6:30 PM?

If that date and time do not work for your schedule, please let us know, and we will gladly look into alternative options or a resolution for you right away.

Warm regards,

Sam

Customer Support

On Wed, Jun 17, 2026 at 6:04 PM april caddell <aprilcaddell14@gmail.com> wrote:

Hi,

I am reaching out bc somehow the time I booked for 1:30p 6/20 has been changed to 6:30p 6/20 without my knowledge/consent. I have prior engagements and I am unable to accommodate the change that I did not make. Could you please advise?

ST-FNF-G3C3-V6BB

Sent from my iPhone