Request refund

Dear Bianca,

I am so sorry that you are still waiting for this refund. I completely understand your frustration; you are right, this has taken far too long, and I sincerely apologize that we have not met the timeline we set.

I have personally checked on the status again just now, and I am escalating this immediately to ensure it is processed as soon as possible. I know I've said we are prioritizing this, but I am pushing for immediate action on our end.


Thank you for holding on, and again, I am truly sorry for this extended delay.

Warmly,