Re: Refund Update

Hello Bry,

Thank you for continuing to check in on your refund. We are truly sorry for how long this is taking, and we completely understand your frustration. Unfortunately, at this time, we still do not have an estimated time frame for when everything will be finalized. 

I can assure you that your refund remains active in our system and is being monitored by our billing department. As soon as your refund is processed, we will provide an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warmly,

Fork n' Film Team

On Sun, Apr 12, 2026 at 8:13 PM Bry Henry <bryhenry1229@gmail.com> wrote:

Hello,

I submitted my refund the same day as the event. 

It has been close to two months and I still have not received my refund. 

Please advise on status. I have been patiently and understanding, but this has gone on for over 4 months and I need my refund. 

I have not received an ETA, but need one as soon as possible. 

Please advise. 

Bry

On Feb 25, 2026, at 4:50 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Bry,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

We are processing refunds in the order they were received. While we are moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

At this time, we do not have an ETA for your refund, but we’ll notify you as soon as it’s completed and will include a copy of your refund receipt then.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

On Tue, Feb 24, 2026 at 1:42 PM Bry Henry <bryhenry1229@gmail.com> wrote:

Hello,

I checked my account and I see that I still have not received my refund. It has been over 3 weeks since the refund was supposed to be sent.

Please advise when I can expect my refund.

Thank you,

Bry

On Fri, Jan 30, 2026 at 5:57 PM Bry Henry <bryhenry1229@gmail.com> wrote:

Hi Alex,

Thank you for this information. I checked my email and calls and do not see the contact attempt. Just want to let you know this in case you believe it was received.

Thank you for placing this refund on the priority list. I also appreciate you keeping me updated on the progress.


Thank you,

Bry


> On Jan 30, 2026, at 12:09 PM, Fork Film <tempe@forknfilm.com> wrote:
>
> 
> Hi,
>
> I apologize for the delay in processing your refund. We attempted to contact you previously regarding this matter, but I wanted to let you know that I have now placed your refund on our priority list to ensure it is handled as quickly as possible.
>
> I will reach out to you with further updates as soon as they become available.
>
> Thank you for your patience.
>
> Best regards,
>
> Alex
> Customer Support
>

Hello Bry,

Thank you for following up with us. We completely understand how frustrating it is to have been waiting this long, and we sincerely apologize for the continued delay. We recognize that you've reached out several times regarding your refund, and we truly appreciate your patience throughout this process.

We want to assure you that your refund request is still active and has not been overlooked. While our team is continuing to work through outstanding refund requests, we unfortunately don't have an estimated completion date to share at this time.

We understand this is not the update you were hoping for, and we're truly sorry for the inconvenience this prolonged delay has caused. As soon as your refund has been finalized, we'll send you a confirmation email right away.

Thank you again for your continued patience and understanding.

Warm regards,

The Fork n' Film Team

---

From: Bry Henry <bryhenry1229@gmail.com>
Sent: Tuesday, July 28, 2026 11:10 AM
To: Fork Film <arizona@forknfilm.com>; Fork n Film <info@forknfilm.com>
Cc: Bryanna Henry <bryannadhenry@gmail.com>
Subject: Re: Refund Update

 

Hello,

I have received no status of my refund, and this matter is over 7 months old. I should not have to continuously request the status of money owed for an event that did not take place.

Please advise ASAP regarding this matter or I will be forced to take next steps. 

-Bry

On Wed, Jun 10, 2026 at 8:41 AM Bry Henry <bryhenry1229@gmail.com> wrote:

Hello,

It has been over 6 months and I have not received my promised refund. 

Please provide status ASAP or I will have to escalate. 

Thank you,

Bry

On Thu, Apr 16, 2026 at 4:53 PM Fork Film <arizona@forknfilm.com> wrote:

Hello Bry,

Thank you for continuing to check in on your refund. We are truly sorry for how long this is taking, and we completely understand your frustration. Unfortunately, at this time, we still do not have an estimated time frame for when everything will be finalized. 

I can assure you that your refund remains active in our system and is being monitored by our billing department. As soon as your refund is processed, we will provide an update and a copy of your refund receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warmly,

Fork n' Film Team

On Sun, Apr 12, 2026 at 8:13 PM Bry Henry <bryhenry1229@gmail.com> wrote:

Hello,

I submitted my refund the same day as the event. 

It has been close to two months and I still have not received my refund. 

Please advise on status. I have been patiently and understanding, but this has gone on for over 4 months and I need my refund. 

I have not received an ETA, but need one as soon as possible. 

Please advise. 

Bry

On Feb 25, 2026, at 4:50 PM, Fork Film <tempe@forknfilm.com> wrote:



Dear Bry,

Thank you again for your continued patience. We sincerely apologize for the delay and understand how frustrating it must be to wait longer than expected.

We are processing refunds in the order they were received. While we are moving through them as quickly as possible, the volume has caused some unexpected delays. Please rest assured that your refund remains a top priority.

At this time, we do not have an ETA for your refund, but we’ll notify you as soon as it’s completed and will include a copy of your refund receipt then.

Thank you again for your understanding and patience.

Warm Regards,

The Fork n’ Film Team

On Tue, Feb 24, 2026 at 1:42 PM Bry Henry <bryhenry1229@gmail.com> wrote:

Hello,

I checked my account and I see that I still have not received my refund. It has been over 3 weeks since the refund was supposed to be sent.

Please advise when I can expect my refund.

Thank you,

Bry

On Fri, Jan 30, 2026 at 5:57 PM Bry Henry <bryhenry1229@gmail.com> wrote:

Hi Alex,

Thank you for this information. I checked my email and calls and do not see the contact attempt. Just want to let you know this in case you believe it was received.

Thank you for placing this refund on the priority list. I also appreciate you keeping me updated on the progress.


Thank you,

Bry


> On Jan 30, 2026, at 12:09 PM, Fork Film <tempe@forknfilm.com> wrote:
>
> 
> Hi,
>
> I apologize for the delay in processing your refund. We attempted to contact you previously regarding this matter, but I wanted to let you know that I have now placed your refund on our priority list to ensure it is handled as quickly as possible.
>
> I will reach out to you with further updates as soon as they become available.
>
> Thank you for your patience.
>
> Best regards,
>
> Alex
> Customer Support
>