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Event Postponed: Fork n' Film- Refund Needed

saraljordan123@gmail.com · landed in info@forknfilm.com

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  • saraljordan123@gmail.comto INFO@forknfilm.comInbound
    6/10/2026, 1:37:56 AM

    Event Postponed: Fork n' Film- Refund Needed

    Hi There

    I had purchased tickets to an event in Portland, however, it was postponed. I looked at tickets in April to reschedule but at the time, none of the dates worked. I reached out and they reassured me I could do any date in the future. Unfortunately, there are no longer events available in Portland. Can I please get a full refund for my original tickets of $409.98

    Screenshot 2026-06-09 182845.png


    I've included my previous correspondence below. I'm sad there are no longer events near me, I was really looking forward to it! Thank you for your help with this refund. 

    Best,
    Sara Jordan
    (she/her)


    ---------- Forwarded message ---------
    From: Fork Film <portland@forknfilm.com>
    Date: Fri, Apr 3, 2026 at 11:18 AM
    Subject: Re: Event Postponed: Fork n' Film (Updated Rescheduling Link)
    To: Sara Jordan <saraljordan123@gmail.com>


    Hi Sara,

    Thanks so much for reaching out and for your patience. Those Shrek events are sold out, we apologize for the inconvenience. We hope to bring Shrek back to our lineup in the future. 

    I can confirm that your code is valid and ready to go! Tickets are available for the following shows.
    • Ratatouille
    • Lilo & Stitch
    • Beauty and the Beast
    • Coco
    • Hocus Pocus
    • Nightmare Before Christmas
    • Guest Area Password: FNFReschedules
    • Coupon Code: SARAJORDAN
    Let us know if there is anything else we can help you with, we're happy to assist you.

    We look forward to hosting you soon!
    Have a wonderful day!

    Warmly,
    Esperanza

    On Wed, Apr 1, 2026 at 5:48 PM Sara Jordan <saraljordan123@gmail.com> wrote:
    Hi Alex

    Thanks for the update. I attempted to purchase 2 tickets for the later showing of Shrek in Portland on July 5. I used my name SARAJORDAN in the coupon code space and it said it could not be found. I entered using the link provided. 

    Please advise. Thank you.

    Best,
    Sara Jordan
    (she/her)

    On Mon, Mar 23, 2026, 2:26 PM Fork Film <portland@forknfilm.com> wrote:
    Hi Sara,

    These dates are not yet fully finalized, and we may be adding more soon. Your coupon code does not expire, so we can hold off on rescheduling or processing a refund until you are ready to decide.

    Best regards,

    Alex

    On Sat, Mar 21, 2026 at 7:16 PM Sara Jordan <saraljordan123@gmail.com> wrote:
    Hi there

    It looks like there aren't any other dates beyond May. Unfortunately none of the existing dates work for us.  Do you anticipate releasing more dates soon? 

    If not, I'd like to request a refund.

    Best,
    Sara Jordan
    (she/her)

    On Tue, Mar 17, 2026, 3:30 PM Fork n' Film Portland <portland@forknfilm.com> wrote:
    Dear Fork n' Film guests, We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused. We are truly‌ ‌ ‌ ‌ ‌ ‌ 
    Can't see this message? View in browser

    Event Postponed

    Dear Fork n' Film guests,

     

    We’re reaching out again to resend this message, as the previous email included a broken rescheduling link. The issue has now been resolved, and the updated link below is ready for you to use. We truly apologize for any inconvenience this may have caused.

    We are truly so sorry to share that your Fork n’ Film show has been postponed. Due to unforeseen operational circumstances, we are unable to deliver the Fork n’ Film experience at the level of quality our guests deserve this weekend. Rather than compromise the experience, we made the difficult decision to postpone these shows.

     

    We know many of you have been looking forward to this night and we genuinely hate having to disrupt those plans. Please know this decision was not made lightly, and we deeply appreciate your patience and understanding.

     

    To make this right, we’re inviting you to reschedule your tickets to any show starting in May. When you join us we’ll also include:

     

    • A complimentary welcome cocktail when you arrive

    • Preferred seating

    • A 10% discount code for a future Fork n’ Film experience (Code: POSTPONEDPDX10)

       

    How to Reschedule

    1. Click the private reschedule page below

     

    2. Choose a new date & movie

    • We have an amazing selection of fun films and menus! Pick whichever show works best for you.

     

    3. Add your tickets to your cart

     

    4. Enter your unique discount code at checkout

    • Your discount code = the full name used when purchasing your tickets (ex - JOHNSMITH or JOHNROBERTSMITH)

    • Your code will apply to the exact number of tickets under your original reservation.

       

    Important Tips

    • The code works one time only

    • Check your original receipt to confirm which name was used at purchase

    • If you purchased 5 or more tickets, you will have two codes (ex - JOHNSMITH and JOHNSMITH1)

     

    Again, we are truly sorry for the inconvenience and appreciate your support more than you know. We’re looking forward to welcoming you back soon for a very special Fork n’ Film night.

     

    Warmly,
    The Fork n’ Film Team 🍿🥂

     

     

     

    Prefer a Refund?

    If you would rather receive a refund, simply email portland@forknfilm.com and we will process it for you.

     

    Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show.

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    If you no longer wish to receive this email, change your email preferences here.

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