SuperTix

Hello,

You canceled my evemt in March and still have not issued me my refund. I want to know when i am going to get my money back? I have emailed in May again and have not heard back from you guy's. Can you please get back to me about my money.

Yvonne Barnes

Sent from my Galaxy

-------- Original message --------

From: ysbarnes2019 <ysbarnes2019@yahoo.com>

Date: 5/5/26 7:26 PM (GMT-08:00)

To: Fork Film <losangeles@forknfilm.com>

Subject: Re: Refund for canceled event

Hello,

Now this is getting absolutely ridiculous. Its been 2 months and no refund. This should not take this long and seems like you are scamming people out of money by canceling these events so close to the event date. I am to the point of taking legal action if I do not receive my refund soon. You guys keep giving me the run around. I want my money back. I am disappointed in this whole company and its professionalism. I would never recommend anyone to buy tickets to this event in the case of a cancelation.

Yvonne Barnes

Sent from my Galaxy

-------- Original message --------

From: Fork Film <losangeles@forknfilm.com>

Date: 4/25/26 1:14 PM (GMT-08:00)

To: ysbarnes2019 <ysbarnes2019@yahoo.com>

Subject: Re: Refund for canceled event

Dear Yvonne,

I’m really sorry that this has dragged on for so long. You’ve been incredibly patient, and it makes complete sense that you’d want clarity. I hear your frustration, and it’s completely valid.

I know it feels like it should be as simple as clicking a button, but the refund process on our end goes through several internal steps before the transaction can actually be released. That doesn’t make the delay any less frustrating, and I’m truly sorry it has taken this long, especially after you’ve already reached out multiple times.

I also want to share that we are a very small team managing a high volume of requests, but we are working as quickly and carefully as possible to make sure every refund, including yours, is completed properly. Our team is fully focused on moving things along so you can have your refund soon.

You’ll hear from us again as soon as your refund is complete, along with a copy of your refund receipt for your records.

Thank you again for your patience and understanding. We truly appreciate it.

Warmly,

Alex

Customer Support

On Sat, Apr 25, 2026 at 1:12 PM ysbarnes2019 <ysbarnes2019@yahoo.com> wrote:

Hello,

I am still trying to get an update on my refund for the event that you canceled. It has been over a month since you canceled the event and I have still not received my refund. I understand you are processing them in the ordered received but this is actually ridiculous how long it is taking to refund me my money. I would like to know when I am getting my money back.

Yvonne Barnes

Sent from my Galaxy

-------- Original message --------
From: Fork Film <losangeles@forknfilm.com>
Date: 4/7/26 12:43 PM (GMT-08:00)
To: ysbarnes2019 <ysbarnes2019@yahoo.com>
Subject: Re: Refund for canceled event

Dear Yvonne,

Thank you for your email. We wanted to provide an update on your refund. Refunds are being processed in the order they were received, but the process is taking longer than expected. We understand that waiting isn’t ideal, and we truly appreciate your patience as we work through this.

While I can’t give you an exact date just yet, please know it’s a top priority for us and we are working on it. Once your refund has been processed, we’ll follow up with an update and a copy of your refund receipt. If you have any questions in the meantime, please don’t hesitate to reach out.

Warmly,

Alex

On Tue, Apr 7, 2026 at 10:55 AM ysbarnes2019 <ysbarnes2019@yahoo.com> wrote:
Hello,

I was just checking on my refund for the event I purchased that was canceled. If you can let me know when that will be processed.

Thank you
Yvonne Barnes

Sent from my Galaxy

-------- Original message --------
From: Fork Film <losangeles@forknfilm.com>
Date: 3/18/26 9:24 AM (GMT-08:00)
To: ysbarnes2019 <ysbarnes2019@yahoo.com>
Subject: Re: Refund for canceled event

Dear Yvonne,

I want to sincerely apologize for the last-minute cancellation. We know how much anticipation and planning go into a special night out, and we're truly sorry for the disruption this caused. Please know we made this decision only after considering every possible option. We are happy to accommodate your refund request.

Refunds may take a little longer than usual because we are currently managing a high volume, but we will keep you updated.
If you change your mind and would like to reschedule your tickets for another event, we’d be happy to offer a complimentary VIP upgrade as a gesture of appreciation.
If you have any questions in the meantime, please don't hesitate to reach out. We're happy to help.

We hope to have the pleasure of hosting you at Fork n' Film in the future.

Warm regards,

Alex

On Tue, Mar 17, 2026 at 4:31 PM ysbarnes2019 <ysbarnes2019@yahoo.com> wrote:
Hello,

I would like a refund for the event I purchased that was canceled. I have attached my tickets to this email.

Thank you
Yvonne Barnes

Sent from my Galaxy

Admin Panel

Re: Refund for canceled event

Reply