Re: Thanks for registering! Here are your tickets

Hi Monica,

I completely understand your frustration, and I appreciate you calling me out on that. You deserve a real answer, not just another holding message.

I am working on getting the exact details for you right now so I can give you a proper, definitive update. I will have a meaningful answer sent over to you.

Thank you for your patience with me on this.

Warm regards,

Sam

On Tue, May 19, 2026 at 7:56 AM Monica Morales <monicamariemorales@icloud.com> wrote:

What’s the update. Don’t give me the same I’ll look into it !! 

On May 15, 2026, at 6:44 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Monica,

Thank you for following up, and I sincerely apologize for the continued delay and the frustration this has caused you. I completely understand that six months is far beyond a reasonable timeframe.

I am escalating your request right now to ensure it receives immediate attention. I will personally look into why this has been held up and will provide you with an update as shortly as possible.

Thank you for your patience while I get this resolved for you.

Warm regards,

Sam

Customer Support

On Sun, May 10, 2026 at 5:38 PM Monica Morales <monicamariemorales@icloud.com> wrote:

Where is my refund.  

On May 7, 2026, at 9:48 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Monica,

Thank you so much for reaching out to check in!

I am so sorry for the delay in providing you with an update. I am checking in with our finance lead right now to get the latest status on this for you. I will be sure to follow up as soon as I hear back from them. Thank you so much for your continued patience!

Warm regards,

Sam

Customer Support

On Thu, Apr 30, 2026 at 5:57 PM Monica Morales <monicamariemorales@icloud.com> wrote:

Checking the status of my refund !! 

On Apr 24, 2026, at 12:57 PM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Monica,

Thank you so much for sending that over! We really appreciate you providing the invoice and clarifying those details for us.

I’ve received the attachment, and we are getting started on processing your refund right now. I’ll keep a close eye on this and will follow up with you shortly as soon as everything is finalized.

Warm regards,

Sam

Customer Support

On Wed, Apr 22, 2026 at 1:26 PM Monica Morales <monicamariemorales@icloud.com> wrote:

Here is the invoice. 

<image0.jpeg>

Sent from my iPhone

On Apr 22, 2026, at 11:05 AM, Fork Film <sanfrancisco@forknfilm.com> wrote:



Hi Monica,

I am so sorry for the frustration this has caused. I completely understand that you just want a clear answer or your money back at this point, especially following the cancellation of your event.

I’ve been searching through our records to get this resolved for you, but I’m actually not finding a reservation associated with the email address you’re currently using to contact us.

Could you please provide the email address used to make the original booking? Once I have that, I can track down the exact status of your refund and get you the info you're looking for immediately.

Warm regards,

Sam

Customer Support

On Fri, Apr 17, 2026 at 1:02 PM Monica Morales <monicamariemorales@me.com> wrote:

I would like the info or a refund!! 

From: Monica Morales <monicamariemorales@icloud.com>
Date: April 17, 2026 at 8:27:34 AM PDT
To: Fork n' Film San Francisco <sanfrancisco@forknfilm.com>, info@forknfilm.com
Subject: Thanks for registering! Here are your tickets



Hello, where will the event take place ?  I received no email or text. 



Replying to a text regarding details of the event and an undeliverable email.  :



We’re excited to welcome you for an unforgettable evening. Please review the key details below:

Location:
To be determined, location will be sent 1 week prior.

Parking:
Street parking and paid garages are available nearby. We recommend using a paid garage across the street or next to the venue. Ride-share services are also encouraged.

Check-In & Timing:
Doors open 30 minutes before showtime. Arrive early—late guests will be turned away, and refunds will not be issued.

Tickets & Seating:
Seating is assigned at purchase and cannot be changed. The ticket buyer must be present with ID for check-in.

For any questions or accomadations, contact info@forknfilm.com. We look forward to seeing you soon. | 4/17/26 @ 6:30pm Alice in Wonderland: San Francisco | April 17, 2026, 6:30 – 8:30 PM | Location will be sent 1 week prior to event | Add to my Google Calendar | | ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ 

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Thanks for registering! Here are your tickets  We’re excited to welcome you for an unforgettable evening. Please review the key details below: Location: To be determined, location will be sent 1 week prior. Parking: Street parking and paid garages are available nearby. We recommend using a paid garage across the street or next to the venue. Ride-share services are also encouraged. Check-In & Timing: Doors open 30 minutes before showtime. Arrive early—late guests will be turned away, and refunds will not be issued. Tickets & Seating: Seating is assigned at purchase and cannot be changed. The ticket buyer must be present with ID for check-in. For any questions or accomadations, contact info@forknfilm.com. We look forward to seeing you soon.  4/17/26 @ 6:30pm Alice in Wonderland: San Francisco  April 17, 2026, 6:30 – 8:30 PM  Location will be sent 1 week prior to event  Learn more about this event Add to my Google Calendar

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