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Contact (Ticket issue): Chelsea Balthazard

cbalthazard9@gmail.com · landed in info@forknfilm.com

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2ZGJ-V1ZX-C16·$307.48·fulfilledWix (refund manually in Wix)·The Polar Express· New York· 2025-11-14
  • cbalthazard9@gmail.comto info@forknfilm.comInbound
    6/7/2026, 4:32:32 AM

    Contact (Ticket issue): Chelsea Balthazard

    New Contact Form Submission

    Purpose: Ticket issue

    NameChelsea Balthazard
    Emailcbalthazard9@gmail.com
    Phone3477218374
    Booking ref2ZGJ-V1ZX-C16
    Show date2025-11-14
    Marketing opt-in— No
    MessageGood morning, I am writing to follow up on my previous email regarding an unresolved refund request. I originally purchased two tickets for a show in November 2025. Unfortunately, the venue was closed for renovations at the time of my scheduled viewing. Your team allowed me to reschedule and attend a different movie instead, which I agreed to. However, when I attempted to use the rescheduled tickets, the venue was once again closed for renovations. This was extremely frustrating and inconvenient. As a result, I requested a refund. Despite multiple follow-ups, I have yet to receive it, and it is now June 2026. While the original ticket charge was processed immediately, obtaining a refund has been an ongoing challenge. I have not received any meaningful update regarding my refund request since April. At this point, I would be willing to use the tickets to attend a showing of Shrek on June 27 at 6:00 PM. If that is not possible, I am requesting a full refund. Given that I have been waiting for more than six months for a resolution, I also believe some form of compensation would be appropriate. I am very disappointed with how this matter has been handled. The lack of communication and the extended delay in resolving this issue are unprofessional and unacceptable. I would appreciate a prompt response and resolution. Thank you for your attention to this matter.

    Reply directly to this email to respond to Chelsea Balthazard.

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