Important Update Regarding Your Fork n' Film Reservation

Hi Esperanza, 

Thank you so much for the update. I have already requested a full refund for this event due to the postponement. However, I did not receive the refunds or any other updates. 

Can you please let me know the location and confirm which experience is available on 6.14? 

Thank you! 

Laretha 

Sent from my iPhone

On Jun 5, 2026, at 11:17 AM, Fork Film <newyork@forknfilm.com> wrote:



Hello Laretha,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly,
Esperanza
Customer Support Manager

Hi Esperanza, 

Thank you so much for the update. I have already requested a full refund for this event due to the postponement. However, I did not receive the refunds or any other updates. 

Can you please let me know the location and confirm which experience is available on 6.14? 

Thank you! 

Laretha 

Sent from my iPhone

On Jun 5, 2026, at 11:17 AM, Fork Film <newyork@forknfilm.com> wrote:



Hello Laretha,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly,
Esperanza
Customer Support Manager

Hi Esparza, 

The refund request wasn’t missed, it was actually acknowledged and I was told that you all would let me know once it was complete. Can you please let me know if that is still an options? 

Thank you! 

Laretha 

Sent from my iPhone

On Jun 8, 2026, at 4:20 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Laretha!

Thanks so much for your response. We're very sorry we missed your refund request. 

The Princess and the Frog experience scheduled for June 14th will be held at X Golf, 105 N 13th St, Brooklyn, NY 11249.  

We still have your reservation confirmed for June 14th at 1:30 PM, and we'd love to welcome you to the event.

We understand that you previously requested a refund. However, if you've changed your mind and would like to attend this weekend, your seats are still reserved for you. If the June 14th showtime no longer works for your schedule, we're also happy to help you reschedule to a future date instead.

Please let us know how you'd like to proceed, and we'll be happy to assist.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Fri, Jun 5, 2026 at 10:12 AM L Gutridge <lsgutridge@gmail.com> wrote:

Hi Esperanza, 

Thank you so much for the update. I have already requested a full refund for this event due to the postponement. However, I did not receive the refunds or any other updates. 

Can you please let me know the location and confirm which experience is available on 6.14? 

Thank you! 

Laretha 

Sent from my iPhone

On Jun 5, 2026, at 11:17 AM, Fork Film <newyork@forknfilm.com> wrote:



Hello Laretha,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly,
Esperanza
Customer Support Manager

Hi Esparza, 

The refund request wasn’t missed, it was actually acknowledged and I was told that you all would let me know once it was complete. Can you please let me know if that is still an options? 

Thank you! 

Laretha 

Sent from my iPhone

On Jun 8, 2026, at 4:20 PM, Fork Film <newyork@forknfilm.com> wrote:



Hi Laretha!

Thanks so much for your response. We're very sorry we missed your refund request. 

The Princess and the Frog experience scheduled for June 14th will be held at X Golf, 105 N 13th St, Brooklyn, NY 11249.  

We still have your reservation confirmed for June 14th at 1:30 PM, and we'd love to welcome you to the event.

We understand that you previously requested a refund. However, if you've changed your mind and would like to attend this weekend, your seats are still reserved for you. If the June 14th showtime no longer works for your schedule, we're also happy to help you reschedule to a future date instead.

Please let us know how you'd like to proceed, and we'll be happy to assist.

I look forward to hearing from you soon!

Warmly,

Esperanza

On Fri, Jun 5, 2026 at 10:12 AM L Gutridge <lsgutridge@gmail.com> wrote:

Hi Esperanza, 

Thank you so much for the update. I have already requested a full refund for this event due to the postponement. However, I did not receive the refunds or any other updates. 

Can you please let me know the location and confirm which experience is available on 6.14? 

Thank you! 

Laretha 

Sent from my iPhone

On Jun 5, 2026, at 11:17 AM, Fork Film <newyork@forknfilm.com> wrote:



Hello Laretha,

We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

We look forward to seeing you soon!

Warmly,
Esperanza
Customer Support Manager