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Important Update Regarding Your Fork n' Film Reservation

newyork@forknfilm.com · landed in newyork@forknfilm.com

7 messages
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  • newyork@forknfilm.comto newyork@forknfilm.comInbound
    6/4/2026, 9:48:17 PM

    Important Update Regarding Your Fork n' Film Reservation

    Hello,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • newyork@forknfilm.comto samairahammond@gmail.comReply (operator)
    6/4/2026, 10:04:01 PM

    Important Update Regarding Your Fork n' Film Reservation

    Hello Samaira,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
    DeliveredOpenedClicked
  • samairahammond@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/4/2026, 10:19:27 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello,
    I do not think that this will work for me. Our train leaves at this time. Is there another showtime for Princess and the Frog available on Saturday afternoon? otherwise I will need to be reimbursed as we are only in town for that 1 and half days.  We have dinner reservations saturday evening. The only time we had available for this activity was Saturday midday.

    Thank you,

    SHammond

    On Thu, Jun 4, 2026 at 6:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Samaira,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • samairahammond@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/5/2026, 12:12:53 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Please cancel my reservation and return my money (to the same form of payment). I only have that afternoon to attend. since the show was cancelled, and there is not another show available, please just return my money immediately. 
    I will not be available at anytime on Sunday.  Moving my show to another day is not acceptable, unfortunately, I am NOT flexible in my travel arrangements.

    Very disappointed, but looking forward to my refund immediately.

    Thank you, will try again the next time we are in NYC.

    Samaira Hammond 

    On Thu, Jun 4, 2026 at 6:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Samaira,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • newyork@forknfilm.comto Samaira Hammond <samairahammond@gmail.com>Inbound
    6/5/2026, 3:19:42 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Samaira,

    Thank you for your reply. We completely understand and will accommodate your refund request. Your reservation for June 14th has been removed. 

    On Fri, Jun 5, 2026 at 5:13 AM Samaira Hammond <samairahammond@gmail.com> wrote:
    Please cancel my reservation and return my money (to the same form of payment). I only have that afternoon to attend. since the show was cancelled, and there is not another show available, please just return my money immediately. 
    I will not be available at anytime on Sunday.  Moving my show to another day is not acceptable, unfortunately, I am NOT flexible in my travel arrangements.

    Very disappointed, but looking forward to my refund immediately.

    Thank you, will try again the next time we are in NYC.

    Samaira Hammond 

    On Thu, Jun 4, 2026 at 6:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Samaira,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • newyork@forknfilm.comto Samaira Hammond <samairahammond@gmail.com>Inbound
    6/5/2026, 3:24:52 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Samaira,

    Thank you for your reply. We completely understand this time doesn't work for you. Your reservation for June 14th has been removed. We are very sorry for the change of plans and any inconvenience caused.

    We are happy to accommodate your refund request. Please note that refunds may take some time to complete, so rescheduling is the fastest way to secure your seats at a future show. We are booking future dates for Princess and the frog.

    On Fri, Jun 5, 2026 at 5:13 AM Samaira Hammond <samairahammond@gmail.com> wrote:
    Please cancel my reservation and return my money (to the same form of payment). I only have that afternoon to attend. since the show was cancelled, and there is not another show available, please just return my money immediately. 
    I will not be available at anytime on Sunday.  Moving my show to another day is not acceptable, unfortunately, I am NOT flexible in my travel arrangements.

    Very disappointed, but looking forward to my refund immediately.

    Thank you, will try again the next time we are in NYC.

    Samaira Hammond 

    On Thu, Jun 4, 2026 at 6:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Samaira,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
  • newyork@forknfilm.comto Samaira Hammond <samairahammond@gmail.com>Reply (operator)
    6/5/2026, 3:30:59 PM

    Re: Important Update Regarding Your Fork n' Film Reservation

    Hello Samaira,

    Thank you for your reply. We completely understand that the updated showtime does not work for your schedule.

    We have removed your reservation for June 14th and sincerely apologize for the change of plans and any inconvenience this may have caused.

    We're happy to accommodate your refund request. Please note that refunds are currently taking longer than usual to process. If you would prefer, rescheduling is the fastest way to secure your seats for a future show.

    We are currently booking future dates for The Princess and the Frog, and we've included those upcoming dates below for your reference in case you'd like to attend a different show instead of receiving a refund.

    Princess and the Frog
    • June 20, 1:30pm & 6:30pm
    • June 21, 6:30pm
    If you would still prefer a refund, we're happy to proceed. Once the refund has been processed, we'll email you a copy of your refund receipt.

    Thank you for your patience and understanding.  We hope to host you soon!

    Warmly,
    Esperanza

    On Fri, Jun 5, 2026 at 5:13 AM Samaira Hammond <samairahammond@gmail.com> wrote:
    Please cancel my reservation and return my money (to the same form of payment). I only have that afternoon to attend. since the show was cancelled, and there is not another show available, please just return my money immediately. 
    I will not be available at anytime on Sunday.  Moving my show to another day is not acceptable, unfortunately, I am NOT flexible in my travel arrangements.

    Very disappointed, but looking forward to my refund immediately.

    Thank you, will try again the next time we are in NYC.

    Samaira Hammond 

    On Thu, Jun 4, 2026 at 6:04 PM Fork Film <newyork@forknfilm.com> wrote:
    Hello Samaira,

    We're reaching out to share an important update regarding your upcoming Fork n' Film reservation. The show scheduled for June 13th at 1:30PM has been canceled. We sincerely apologize for this change and any inconvenience it may cause.

    To ensure you can still enjoy the experience on the same weekend, we've already rebooked your reservation for the next available showtime.

    Please note that your event will now take place on June 14th at 1:30 PM. Your reservation has been automatically transferred to the new event time, and no further action is required on your part.

    Thank you for your understanding and flexibility. We look forward to welcoming you and providing a memorable experience.

    Please reply to this email at your earliest convenience to confirm you received this update and will attend the new showtime.

    If this change does not work for you or if you have any questions or concerns, please don't hesitate to reach out. We're always happy to help.

    We look forward to seeing you soon!

    Warmly,
    Esperanza
    Customer Support Manager
    DeliveredOpenedClicked

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