Refund for Scottsdale show

In December I purchased 4 tickets to a Ratatouille showing for January in Scottsdale.  This showing was cancelled and we were given options to reschedule or get a refund. We rescheduled for a showing of Ratatouille in March, again it was cancelled. We were given options to reschedule in May or get a refund. This time I requested a refund. I was told my account would be flagged for a refund that I have never received and the Scottsdale team is no longer responding to my emails. Is there anyone that can assist me in this matter?

Thank you for your time, 

Kendra Johnson