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Cancelled Tickets

emmyann2008@gmail.com · landed in arizona@forknfilm.com

3 messages
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  • emmyann2008@gmail.comto "arizona@forknfilm.com" <arizona@forknfilm.com>Inbound
    6/3/2026, 2:07:34 AM

    Cancelled Tickets

    Good Evening!

    I am terribly sorry to bother your company once

    again, but this is my fourth time emailing you guys over a movie cancellation in April. The tickets were by no means cheap, and a week before my partner and I were going to attend the event we were informed that Fork n' Film just cancelled the movie and tickets for us due to unknown reasons. It has now been months since I paid about $200 for the two of us to see "The Little Mermaid" in April and I still haven't seen a refund for the tickets - or when I tried to reschedule them there was never a response for that either. I would deeply appreciate the movie date to be rescheduled and communicated like l

    attempted before or at least a refund on the expensive tickets. I think the communication during this abrupt cancellations process has been poor and I sincerely just want to figure out this situation with someone who understands where l am coming from as the customer. I have no bad feelings towards the company and I have had two wonderful experiences attending Fork n' Film in the past! I just hope to fix this issue and move forward with communication to attend more enjoyable movies.


    Thank you,

    Emmv Kimble

  • arizona@forknfilm.comto Emmy-Ann Jones <emmyann2008@gmail.com>Inbound
    6/3/2026, 11:24:53 PM

    Re: Cancelled Tickets

    Hello Emmy,

    Thank you for reaching out. We truly apologize for the poor communication regarding the cancellation of The Little Mermaid in April. To be completely transparent, we have been undergoing major internal changes, and unfortunately, this has come with some unexpected delays. 

    On Tue, Jun 2, 2026 at 7:07 PM Emmy-Ann Jones <emmyann2008@gmail.com> wrote:
    Good Evening!

    I am terribly sorry to bother your company once

    again, but this is my fourth time emailing you guys over a movie cancellation in April. The tickets were by no means cheap, and a week before my partner and I were going to attend the event we were informed that Fork n' Film just cancelled the movie and tickets for us due to unknown reasons. It has now been months since I paid about $200 for the two of us to see "The Little Mermaid" in April and I still haven't seen a refund for the tickets - or when I tried to reschedule them there was never a response for that either. I would deeply appreciate the movie date to be rescheduled and communicated like l

    attempted before or at least a refund on the expensive tickets. I think the communication during this abrupt cancellations process has been poor and I sincerely just want to figure out this situation with someone who understands where l am coming from as the customer. I have no bad feelings towards the company and I have had two wonderful experiences attending Fork n' Film in the past! I just hope to fix this issue and move forward with communication to attend more enjoyable movies.


    Thank you,

    Emmv Kimble

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  • arizona@forknfilm.comto Emmy-Ann Jones <emmyann2008@gmail.com>Reply (operator)
    6/3/2026, 11:28:33 PM

    Re: Cancelled Tickets

    Hello Emmy,

    Thank you for reaching out. We truly apologize for the poor communication regarding the cancellation of The Little Mermaid in April. To be completely transparent, we have been undergoing major internal changes, and unfortunately, this has come with some unexpected delays. While there are no excuses for the lack of communication, we hope you can understand.

    I can assure you that your refund of $204.98 is active in our system and is being monitored by our team. Unfortunately, we do not have an estimated timeframe for processing your refund, but please know that this remains a top priority. Additionally, due to the previously mentioned changes, we are not currently accepting reschedules for our Scottsdale location. I truly apologize for the inconvenience. 

    Once we have an update on the status of your refund, someone from our team will reach out with a copy of your receipt. If there is anything else we can help you with in the meantime, please let us know.

    Warm regards,
    Sierra

    On Tue, Jun 2, 2026 at 7:07 PM Emmy-Ann Jones <emmyann2008@gmail.com> wrote:
    Good Evening!

    I am terribly sorry to bother your company once

    again, but this is my fourth time emailing you guys over a movie cancellation in April. The tickets were by no means cheap, and a week before my partner and I were going to attend the event we were informed that Fork n' Film just cancelled the movie and tickets for us due to unknown reasons. It has now been months since I paid about $200 for the two of us to see "The Little Mermaid" in April and I still haven't seen a refund for the tickets - or when I tried to reschedule them there was never a response for that either. I would deeply appreciate the movie date to be rescheduled and communicated like l

    attempted before or at least a refund on the expensive tickets. I think the communication during this abrupt cancellations process has been poor and I sincerely just want to figure out this situation with someone who understands where l am coming from as the customer. I have no bad feelings towards the company and I have had two wonderful experiences attending Fork n' Film in the past! I just hope to fix this issue and move forward with communication to attend more enjoyable movies.


    Thank you,

    Emmv Kimble

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