View Storefront →

Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

Jonathan Tepedino · jonathantepedino@gmail.com · landed in newyork@forknfilm.com

8 messages
State:
Assigned:

Attached order

ST-FNF-RW3E-Z2XK·$468.14·fulfilledStripe (refundable here)·Ratatouille· New York· 2026-06-06
  • jonathantepedino@gmail.comto newyork@forknfilm.comInbound
    6/2/2026, 9:49:45 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hello I’m trying to choose New York Sunday June 7, 2026 at 1:00pm. 

    The website keeps defaulting to Los Angles.

    I want to choose New York however it will not work. 

    How do I solve this problem?

    Thanks

    Jon Tepedino 

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • jonathantepedino@gmail.comto newyork@forknfilm.comInbound
    6/2/2026, 11:23:15 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Please book June 7 2026 at 1:30 for 2 people Ratatouille New York City. The website will not allow me to reschedule.

    Please send me confirmation that you rebooked my dinner. 

    Thanks

    Jon

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • newyork@forknfilm.comto Jon Tepedino <jonathantepedino@gmail.com>Reply (operator)
    6/4/2026, 8:37:14 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Jon,

    Thank you for reaching out to us, and I am so sorry for the frustration and inconvenience the website issues have caused!

    Unfortunately, we are unable to book you for the Ratatouille showing on June 7th at 1:30 PM as that specific time slot is unavailable. I truly apologize that we can't make that exact date and time work for you!

    We would still love to get you taken care of, though! If any of our other available dates or times work with your schedule, please just let us know which one you prefer. Reply back with your choice, and we will be more than happy to manually rebook the 2 tickets for you from our end to save you the trouble.

    Looking forward to hearing from you!

    Warm Regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 6:23 PM Jon Tepedino <jonathantepedino@gmail.com> wrote:
    Please book June 7 2026 at 1:30 for 2 people Ratatouille New York City. The website will not allow me to reschedule.

    Please send me confirmation that you rebooked my dinner. 

    Thanks

    Jon

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

    DeliveredOpenedClicked
  • jonathantepedino@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/4/2026, 8:40:13 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Is there anytime available for Ratatouille this weekend?

    Thanks

    Jon

    On Thu, Jun 4, 2026 at 4:37 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Jon,

    Thank you for reaching out to us, and I am so sorry for the frustration and inconvenience the website issues have caused!

    Unfortunately, we are unable to book you for the Ratatouille showing on June 7th at 1:30 PM as that specific time slot is unavailable. I truly apologize that we can't make that exact date and time work for you!

    We would still love to get you taken care of, though! If any of our other available dates or times work with your schedule, please just let us know which one you prefer. Reply back with your choice, and we will be more than happy to manually rebook the 2 tickets for you from our end to save you the trouble.

    Looking forward to hearing from you!

    Warm Regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 6:23 PM Jon Tepedino <jonathantepedino@gmail.com> wrote:
    Please book June 7 2026 at 1:30 for 2 people Ratatouille New York City. The website will not allow me to reschedule.

    Please send me confirmation that you rebooked my dinner. 

    Thanks

    Jon

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • jonathantepedino@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/4/2026, 8:46:35 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Any available date will work for me for Ratatouille. Whatever is available.

    Thanks

    Jon
    On Thu, Jun 4, 2026 at 4:37 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Jon,

    Thank you for reaching out to us, and I am so sorry for the frustration and inconvenience the website issues have caused!

    Unfortunately, we are unable to book you for the Ratatouille showing on June 7th at 1:30 PM as that specific time slot is unavailable. I truly apologize that we can't make that exact date and time work for you!

    We would still love to get you taken care of, though! If any of our other available dates or times work with your schedule, please just let us know which one you prefer. Reply back with your choice, and we will be more than happy to manually rebook the 2 tickets for you from our end to save you the trouble.

    Looking forward to hearing from you!

    Warm Regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 6:23 PM Jon Tepedino <jonathantepedino@gmail.com> wrote:
    Please book June 7 2026 at 1:30 for 2 people Ratatouille New York City. The website will not allow me to reschedule.

    Please send me confirmation that you rebooked my dinner. 

    Thanks

    Jon

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • jonathantepedino@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/4/2026, 9:23:43 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Ratatouille was the only show we were interested in, if you can’t accommodate my request, I would like a refund because I wouldn’t be able to use the credit for a different show.

    Sincerely 

    Jon Tepedino

    On Thu, Jun 4, 2026 at 4:37 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Jon,

    Thank you for reaching out to us, and I am so sorry for the frustration and inconvenience the website issues have caused!

    Unfortunately, we are unable to book you for the Ratatouille showing on June 7th at 1:30 PM as that specific time slot is unavailable. I truly apologize that we can't make that exact date and time work for you!

    We would still love to get you taken care of, though! If any of our other available dates or times work with your schedule, please just let us know which one you prefer. Reply back with your choice, and we will be more than happy to manually rebook the 2 tickets for you from our end to save you the trouble.

    Looking forward to hearing from you!

    Warm Regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 6:23 PM Jon Tepedino <jonathantepedino@gmail.com> wrote:
    Please book June 7 2026 at 1:30 for 2 people Ratatouille New York City. The website will not allow me to reschedule.

    Please send me confirmation that you rebooked my dinner. 

    Thanks

    Jon

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • jonathantepedino@gmail.comto newyork@forknfilm.comInbound
    6/6/2026, 7:02:12 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Website not working.

    Can I use the credit toward Ratatouille in Los Angles Friday July 10, 2026 at 6:00 pm.

    Thanks

    Jon


    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • jonathantepedino@gmail.comto Fork Film <newyork@forknfilm.com>Inbound
    6/10/2026, 4:59:03 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Dear Sam, 

    Can you use my credit,  FNF-CR-FHYSN4, to book Ratatouille in Los Angeles on Friday July 10, 2026 at 6:00. The website is not working. 

    Please send confirmation when complete. 

    Thanks

    Jon Tepedino 

    On Thu, Jun 4, 2026 at 4:37 PM Fork Film <newyork@forknfilm.com> wrote:
    Hi Jon,

    Thank you for reaching out to us, and I am so sorry for the frustration and inconvenience the website issues have caused!

    Unfortunately, we are unable to book you for the Ratatouille showing on June 7th at 1:30 PM as that specific time slot is unavailable. I truly apologize that we can't make that exact date and time work for you!

    We would still love to get you taken care of, though! If any of our other available dates or times work with your schedule, please just let us know which one you prefer. Reply back with your choice, and we will be more than happy to manually rebook the 2 tickets for you from our end to save you the trouble.

    Looking forward to hearing from you!

    Warm Regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 6:23 PM Jon Tepedino <jonathantepedino@gmail.com> wrote:
    Please book June 7 2026 at 1:30 for 2 people Ratatouille New York City. The website will not allow me to reschedule.

    Please send me confirmation that you rebooked my dinner. 

    Thanks

    Jon

    On Tue, Jun 2, 2026 at 1:22 PM Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Jon,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-FHYSN4
    Value: $468.14
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $468.14, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

Reply

Draft with AI: pick an outcome

Reply sends natively via Gmail (clean threading). AI draft uses thread + order context + FAQs; always editable before send.