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Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

kiyozhongli13@gmail.com · landed in newyork@forknfilm.com

4 messages
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  • kiyozhongli13@gmail.comto newyork@forknfilm.comInbound
    6/2/2026, 6:53:58 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Team,

    Thank you for reaching out and for the apology regarding the cancellation of Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York.

    I understand you've provided a credit (Code: FNF-CR-GZTB89), but I was flying into New York specifically for this trip.

    Since I was traveling in for this showing and can't make the rescheduled dates, a refund to my original card would be the right solution here instead of a credit. The total is $446.37.

    Please let me know if you need any further information from me to process that.

    Thanks for understanding, I know cancellations happen, and I appreciate your help making this right.

    Best,

    Alex McIlwain 

    On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Alexandria,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-GZTB89
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • newyork@forknfilm.comto kiyo zhongli <kiyozhongli13@gmail.com>Inbound
    6/4/2026, 8:19:44 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Alex,

    Thank you so much for getting back to us, and I completely understand where you're coming from. Since you were traveling into New York specifically for this showing and can't make the rescheduled dates, a refund to your original payment method is absolutely the right solution here.

    I have gone ahead and initiated the refund of $446.37 back to your original card, and the credit code (FNF-CR-GZTB89) has now been deactivated. Please note that it typically takes about 3 to 5 business days for the funds to reflect on your statement, depending on your bank.

    We are incredibly sorry that the cancellation disrupted your trip, and we truly appreciate your warmth and understanding about the situation. If there is anything else we can do to help make things right, please don't hesitate to let us know.

    Safe travels, and we hope to have the chance to welcome you to a show in the future!


    On Tue, Jun 2, 2026 at 1:54 PM kiyo zhongli <kiyozhongli13@gmail.com> wrote:
    Hi Team,

    Thank you for reaching out and for the apology regarding the cancellation of Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York.

    I understand you've provided a credit (Code: FNF-CR-GZTB89), but I was flying into New York specifically for this trip.

    Since I was traveling in for this showing and can't make the rescheduled dates, a refund to my original card would be the right solution here instead of a credit. The total is $446.37.

    Please let me know if you need any further information from me to process that.

    Thanks for understanding, I know cancellations happen, and I appreciate your help making this right.

    Best,

    Alex McIlwain 

    On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Alexandria,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-GZTB89
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • newyork@forknfilm.comto kiyo zhongli <kiyozhongli13@gmail.com>Inbound
    6/4/2026, 8:24:52 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Alex,

    Thank you so much for getting back to us, and I completely understand where you're coming from. Since you were traveling into New York specifically for this showing and can't make the rescheduled dates, a refund to your original payment method is absolutely the right solution here.

    I have gone ahead and initiated the refund of $446.37 back to your original card, and the credit code (FNF-CR-GZTB89) has now been deactivated. 

    We are incredibly sorry that the cancellation disrupted your trip, and we truly appreciate your warmth and understanding about the situation. If there is anything else we can do to help make things right, please don't hesitate to let us know.

    I will follow up with you Safe travels, and we hope to have the chance to welcome you to a show in the future!


    On Tue, Jun 2, 2026 at 1:54 PM kiyo zhongli <kiyozhongli13@gmail.com> wrote:
    Hi Team,

    Thank you for reaching out and for the apology regarding the cancellation of Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York.

    I understand you've provided a credit (Code: FNF-CR-GZTB89), but I was flying into New York specifically for this trip.

    Since I was traveling in for this showing and can't make the rescheduled dates, a refund to my original card would be the right solution here instead of a credit. The total is $446.37.

    Please let me know if you need any further information from me to process that.

    Thanks for understanding, I know cancellations happen, and I appreciate your help making this right.

    Best,

    Alex McIlwain 

    On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Alexandria,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-GZTB89
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

  • newyork@forknfilm.comto kiyo zhongli <kiyozhongli13@gmail.com>Reply (operator)
    6/4/2026, 8:27:23 PM

    Re: We are so sorry: your Ratatouille on Saturday, June 6, 2026 has been cancelled

    Hi Alex,

    Thank you so much for getting back to us, and I completely understand where you're coming from. Since you were traveling into New York specifically for this showing and can't make the rescheduled dates, a refund to your original payment method is absolutely the right solution here.

    I have gone ahead and initiated the refund of $446.37 back to your original card, and the credit code (FNF-CR-GZTB89) has now been deactivated.

    We are incredibly sorry that the cancellation disrupted your trip, and we truly appreciate your warmth and understanding about the situation. If there is anything else we can do to help make things right, please don't hesitate to let us know.

    I will follow up with you as soon as your refund finishes processing. Safe travels, and we hope to have the chance to welcome you to a show in the future!

    Warm regards,
    Sam
    Customer Support

    On Tue, Jun 2, 2026 at 1:54 PM kiyo zhongli <kiyozhongli13@gmail.com> wrote:
    Hi Team,

    Thank you for reaching out and for the apology regarding the cancellation of Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York.

    I understand you've provided a credit (Code: FNF-CR-GZTB89), but I was flying into New York specifically for this trip.

    Since I was traveling in for this showing and can't make the rescheduled dates, a refund to my original card would be the right solution here instead of a credit. The total is $446.37.

    Please let me know if you need any further information from me to process that.

    Thanks for understanding, I know cancellations happen, and I appreciate your help making this right.

    Best,

    Alex McIlwain 

    On Jun 2, 2026, at 1:22 PM, Fork n' Film <hello@mail.forknfilm.com> wrote:

    Hi Alexandria,

    We are so sorry. Ratatouille on Saturday, June 6, 2026 at 1:30 PM in New York has been cancelled, and we know that is genuinely disappointing, especially if you had plans built around the night.

    To make this right, we have set aside a credit for you that covers the full value of your booking, locked to your email address.

    Your credit
    Code: FNF-CR-GZTB89
    Value: $446.37
    Valid through: June 2, 2027
    Single use, locked to this email.

    How to rebook in three steps
    1. Browse upcoming shows in New York: forknfilm.com/new-york
    2. Pick the date that works and add tickets to your cart.
    3. At checkout, paste the code above into the promo field. It will discount your order by $446.37, up to the full total.

    Open dates in your city:
    Sun, Jun 7, 1:30 PM (42 seats left)
    Fri, Jun 12, 6:30 PM (2 seats left)
    Sun, Jun 14, 1:30 PM (28 seats left)
    Sun, Jun 14, 6:30 PM (30 seats left)
    Sat, Jun 20, 6:30 PM (21 seats left)

    If you have any questions, hit reply and a member of our team will get back to you.

    Sorry again,
    The Fork n' Film team

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