🚨 URGENT — Contact (Refund request): Shaun Collins
reconshaun@gmail.com · landed in info@forknfilm.com
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- reconshaun@gmail.comto info@forknfilm.comInbound6/1/2026, 4:02:58 AM
🚨 URGENT — Contact (Refund request): Shaun Collins
🚨 URGENT — New Contact Form Submission
Purpose: Refund request
Name Shaun Collins Email reconshaun@gmail.com Booking ref 303J-WDWS-L491Q Show date 2026-04-25 Marketing opt-in — No Message To Whom It May Concern, I am writing regarding an unresolved refund request associated with a Fork n’ Film Scottsdale event originally scheduled for April 25, 2026. My wife, Rose Collins, purchased two tickets totaling $204.98 for the Ratatouille event scheduled for April 25, 2026. On April 20, 2026, Fork n’ Film notified ticket holders that the event had been postponed and advised guests that those preferring a refund could request one by emailing arizona@forknfilm.com. The following timeline summarizes our communications: • April 22, 2026: Refund requested. • April 29, 2026: Fork n’ Film responded and confirmed that a refund could be accommodated if preferred. • May 5, 2026: Rose confirmed that she wished to proceed with a refund rather than rescheduling. • May 11, 2026: Follow-up request sent seeking confirmation and a processing timeline. • May 25, 2026: Additional follow-up request sent requesting resolution. Since May 5, 2026, no response has been received and no refund has been issued. We understand that refund processing can require additional time. However, more than five weeks have now passed since the event was postponed, and nearly a month has passed since Fork n’ Film confirmed that a refund would be accommodated. At this point, we are requesting written confirmation within seven (7) calendar days that the refund is being processed, along with an estimated completion date. A complete copy of the communication history is attached for review, including the postponement notice, the written refund offer, our refund election, and all subsequent follow-up attempts. If we do not receive a response within that timeframe, we will proceed with a dispute through our financial institution and pursue any other available consumer remedies. We would prefer to resolve this matter directly and hope this escalation reaches someone with the authority to assist. Thank you for your time and attention to this matter. Respectfully, Shaun Collins on behalf of Rose Collins Reply directly to this email to respond to Shaun Collins.
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