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May 30th - "Ratatouille" showing

cockettalex@yahoo.com · landed in arizona@forknfilm.com

3 messages
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  • cockettalex@yahoo.comto "tempe@forknfilm.com" <tempe@forknfilm.com>Inbound
    5/27/2026, 5:39:43 AM

    May 30th - "Ratatouille" showing

    Hello,

    My name is Alexandra Cockett and I am emailing to talk about my reservation (304J-S7V6-CC21P) coming up on May 30th for "Ratatouille" for 2 guests. 
    My original reservation upon booking was for January 10th. However, due to unforeseen circumstances, we were required to re-book for a later date. I rebooked for a March 28th showing, but this showing was postponed, as well. We have now re-scheduled for May 30th but have not received communication since my re-scheduling email about location details that we were told would be specified a week before the reservation. 
    At this point, I would like to kindly ask to re-schedule our booking or if possible, we would like to request a refund due to all the communication issues and unforeseen circumstances. I have emailed through your website approximately 3 times since my original booking and have not received responses back, so please let me know if anything can be done to reschedule or refund my tickets. Thank you! 

    Sincerely, 
    Alexandra Cockett
  • arizona@forknfilm.comto Alex Cockett <cockettalex@yahoo.com>Inbound
    6/11/2026, 12:18:22 AM

    Re: May 30th - "Ratatouille" showing

    Hello Alexandra,

    Thank you for reaching out and sharing your concerns. We are truly sorry for the continued cancellations and poor communication from our team. We completely understand your frustration with the situation. 

    Unfortunately, due to major operational changes within the company, we have made the difficult decision to put a pause on all future events in Arizona. At this time, we are issuing refunds to all guests affected by this, and we are happy to accommodate you. 

    I have flagged your order for a full refund of $409.98

    On Tue, May 26, 2026 at 10:40 PM Alex Cockett <cockettalex@yahoo.com> wrote:
    Hello,

    My name is Alexandra Cockett and I am emailing to talk about my reservation (304J-S7V6-CC21P) coming up on May 30th for "Ratatouille" for 2 guests. 
    My original reservation upon booking was for January 10th. However, due to unforeseen circumstances, we were required to re-book for a later date. I rebooked for a March 28th showing, but this showing was postponed, as well. We have now re-scheduled for May 30th but have not received communication since my re-scheduling email about location details that we were told would be specified a week before the reservation. 
    At this point, I would like to kindly ask to re-schedule our booking or if possible, we would like to request a refund due to all the communication issues and unforeseen circumstances. I have emailed through your website approximately 3 times since my original booking and have not received responses back, so please let me know if anything can be done to reschedule or refund my tickets. Thank you! 

    Sincerely, 
    Alexandra Cockett
  • arizona@forknfilm.comto Alex Cockett <cockettalex@yahoo.com>Reply (operator)
    6/11/2026, 12:21:23 AM

    Re: May 30th - "Ratatouille" showing

    Hello Alexandra,

    Thank you for reaching out and sharing your concerns. We are truly sorry for the continued cancellations and poor communication from our team. We completely understand your frustration with the situation. 

    Unfortunately, due to major operational changes within the company, we have made the difficult decision to put a pause on all future events in Arizona. At this time, we are issuing refunds to all guests affected by this, and we are happy to accommodate you. 

    I have flagged your order for a full refund of $409.98. Refunds are processed in the order that we receive the refund request, and as soon as yours is processed, we will reach out with an update and a copy of your receipt. 

    If there is anything we can help you with in the meantime, please let us know.

    Warm regards,
    Sierra

    On Tue, May 26, 2026 at 10:40 PM Alex Cockett <cockettalex@yahoo.com> wrote:
    Hello,

    My name is Alexandra Cockett and I am emailing to talk about my reservation (304J-S7V6-CC21P) coming up on May 30th for "Ratatouille" for 2 guests. 
    My original reservation upon booking was for January 10th. However, due to unforeseen circumstances, we were required to re-book for a later date. I rebooked for a March 28th showing, but this showing was postponed, as well. We have now re-scheduled for May 30th but have not received communication since my re-scheduling email about location details that we were told would be specified a week before the reservation. 
    At this point, I would like to kindly ask to re-schedule our booking or if possible, we would like to request a refund due to all the communication issues and unforeseen circumstances. I have emailed through your website approximately 3 times since my original booking and have not received responses back, so please let me know if anything can be done to reschedule or refund my tickets. Thank you! 

    Sincerely, 
    Alexandra Cockett
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