Follow up on Refund Request

Hello Cassie,

Thank you for checking in, and I truly apologize for the delayed response. We completely understand your concerns regarding your refund, and I can assure you that it remains a top priority. 

Due to operational changes, we are experiencing some delays in the refund process, and unfortunately, we do not have an estimated timeframe. Your refund request of $409.98 is active in our system, and once it is processed, we will provide a copy of the receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, May 26, 2026 at 6:33 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

It appears you have stopped responding to my emails as I have had no response to the previous emails sent April 28th and May 10th. I am still awaiting my refund. What is the current update about it's progress?

Sincerely,

Cassie Schickling 

On Sun, May 10, 2026, 8:57 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I have not received a response to the message below, sent April 28th. That is over two weeks time without am update on my refund. This lack of communication and ability to process the request, the one this company offered, continues to prove this company's inability to properly function. 

Please provide and update as I was supposedly "among the next to be finalized", yet that was almost a month ago. A full month after the initial request, which is already 3 cancelations and rescheduling from the original purchase

On October 23rd, over half a year ago.

Not appreciative, 

Cassie Schickling 

On Tue, Apr 28, 2026, 12:43 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Again,

I am seeking an update on my still pending refund. Where do I stand in the refund list currently?

Well past patient and understanding,

Cassie Schickling 

On Thu, Apr 16, 2026, 4:30 PM Fork Film <arizona@forknfilm.com> wrote:

Dear Cassie,

We sincerely appreciate your continued patience as we complete your refund. We know it’s been a longer wait than anyone anticipated, and we’re truly sorry for that.

Our team is still processing refunds in the order they were received, and yours is among the next to be finalized. As soon as it’s complete, you’ll receive a refund confirmation and receipt.

We truly appreciate your understanding and hope to have the opportunity to host you again soon.

Warm Regards,

The Fork n’ Film Team

On Fri, Apr 10, 2026 at 6:37 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I would like a progress update about my refund status. Additionally, I would like more clear information on why your business does not have the money available to issue my refund. Money you have had and supposedly not used in 6 months, since the original event I paid for never happened. Nor the ones I was rescheduled for. 

Sincerely,

Cassie Schickling 

On Tue, Mar 31, 2026, 12:07 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Cassie,

Thank you for your message, and I truly understand your concern. I’m very sorry for the ongoing delay and for the frustration this situation has caused.

At this time, your refund is still in progress. While I don’t have a specific timeline to share just yet, please know that your refund remains a priority and is actively being worked on.

I completely understand how important it is to have clarity and resolution, and I sincerely apologize that we haven’t been able to provide that as quickly as you deserve. We will reach out to you right away as soon as your refund has been fully processed and a receipt is available.

We truly appreciate your continued patience, and I’m very sorry again for the inconvenience this has caused.

Wishing you an amazing day,
Esperanza

On Mon, Mar 30, 2026 at 4:57 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello, 

I hope you understand that your inability to provide a predictable timeline for a refund has now given me great cause for concern. In my experience, business that do not have enough operating cash flow on hand for such occurrence are often going under or are pyramid schemes. You have kept me on the hook for an experience that never happened for over four months, I do not want to be checking on this refund for the next four months. Now that I have this new information I can no longer trust your processes and must be proactive and checking in on the situation. 

Please tell me, specifically, what the current status of my refund is.

Sincerely,

Cassie Schickling 

On Sat, Mar 28, 2026, 10:17 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Casse,

Thank you for checking in. Unfortunately, we do not currently have an estimated timeline. I apologize for the inconvenience. I can assure you that your refund remains active in our system, and as soon as it is processed, we will let you know. 

We know waiting is not ideal, and we truly appreciate your patience. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Fri, Mar 27, 2026 at 4:49 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I wanted to follow up and check in on the progress of my refund. You said it might take some time, but it has been over a week and I would like to know the expected timeline for the refund is. 

Thank you,

Cassie Schickling 

On Wed, Mar 18, 2026, 11:54 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Cassie,

Thank you so much for your response. We completely understand your disappointment and frustration, and we’ll provide a full refund as requested.

We’re truly sorry for all the changes and the inconvenience this has caused. We know this isn’t the experience you were hoping for, and we really appreciate your patience and understanding while we process this for you. Once your refund is complete we'll email you a copy of your refund receipt.

We genuinely hope we’ll have the chance to welcome you to a future Fork n’ Film experience and provide the kind of experience you were originally looking forward to.

Have a wonderful day.

Warm Regards,
Esperanza

On Mon, Mar 16, 2026 at 11:55 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Fork n' Film Team,

I would like a full refund of $409.98 for the 2 birthday tickets I have scheduled and rescheduled 3 times now. I have tried to be reasonable and trust your ability to provide the services promised, but this has completely passed acceptable. I request this be processed as soon as possible so I can gift my mother a much belated birthday experience that she can actually attend. 

Sincerely,

Cassie Schickling 

Hello,

Thank you for responding to me after not responding to my previous 3 emails sent over a nearly 8 week time frame. We are well past a delay due to a system change as my refund was requested 3 months ago for services not received for more than 3 months of reschedules and delays. 

I request my refund be completed promptly without further excuses.

Out of patience,

Cassie Schickling 

On Thu, Jun 11, 2026, 3:50 PM Fork Film <arizona@forknfilm.com> wrote:

Hello Cassie,

Thank you for checking in, and I truly apologize for the delayed response. We completely understand your concerns regarding your refund, and I can assure you that it remains a top priority. 

Due to operational changes, we are experiencing some delays in the refund process, and unfortunately, we do not have an estimated timeframe. Your refund request of $409.98 is active in our system, and once it is processed, we will provide a copy of the receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, May 26, 2026 at 6:33 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

It appears you have stopped responding to my emails as I have had no response to the previous emails sent April 28th and May 10th. I am still awaiting my refund. What is the current update about it's progress?

Sincerely,

Cassie Schickling 

On Sun, May 10, 2026, 8:57 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I have not received a response to the message below, sent April 28th. That is over two weeks time without am update on my refund. This lack of communication and ability to process the request, the one this company offered, continues to prove this company's inability to properly function. 

Please provide and update as I was supposedly "among the next to be finalized", yet that was almost a month ago. A full month after the initial request, which is already 3 cancelations and rescheduling from the original purchase

On October 23rd, over half a year ago.

Not appreciative, 

Cassie Schickling 

On Tue, Apr 28, 2026, 12:43 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Again,

I am seeking an update on my still pending refund. Where do I stand in the refund list currently?

Well past patient and understanding,

Cassie Schickling 

On Thu, Apr 16, 2026, 4:30 PM Fork Film <arizona@forknfilm.com> wrote:

Dear Cassie,

We sincerely appreciate your continued patience as we complete your refund. We know it’s been a longer wait than anyone anticipated, and we’re truly sorry for that.

Our team is still processing refunds in the order they were received, and yours is among the next to be finalized. As soon as it’s complete, you’ll receive a refund confirmation and receipt.

We truly appreciate your understanding and hope to have the opportunity to host you again soon.

Warm Regards,

The Fork n’ Film Team

On Fri, Apr 10, 2026 at 6:37 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I would like a progress update about my refund status. Additionally, I would like more clear information on why your business does not have the money available to issue my refund. Money you have had and supposedly not used in 6 months, since the original event I paid for never happened. Nor the ones I was rescheduled for. 

Sincerely,

Cassie Schickling 

On Tue, Mar 31, 2026, 12:07 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Cassie,

Thank you for your message, and I truly understand your concern. I’m very sorry for the ongoing delay and for the frustration this situation has caused.

At this time, your refund is still in progress. While I don’t have a specific timeline to share just yet, please know that your refund remains a priority and is actively being worked on.

I completely understand how important it is to have clarity and resolution, and I sincerely apologize that we haven’t been able to provide that as quickly as you deserve. We will reach out to you right away as soon as your refund has been fully processed and a receipt is available.

We truly appreciate your continued patience, and I’m very sorry again for the inconvenience this has caused.

Wishing you an amazing day,
Esperanza

On Mon, Mar 30, 2026 at 4:57 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello, 

I hope you understand that your inability to provide a predictable timeline for a refund has now given me great cause for concern. In my experience, business that do not have enough operating cash flow on hand for such occurrence are often going under or are pyramid schemes. You have kept me on the hook for an experience that never happened for over four months, I do not want to be checking on this refund for the next four months. Now that I have this new information I can no longer trust your processes and must be proactive and checking in on the situation. 

Please tell me, specifically, what the current status of my refund is.

Sincerely,

Cassie Schickling 

On Sat, Mar 28, 2026, 10:17 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Casse,

Thank you for checking in. Unfortunately, we do not currently have an estimated timeline. I apologize for the inconvenience. I can assure you that your refund remains active in our system, and as soon as it is processed, we will let you know. 

We know waiting is not ideal, and we truly appreciate your patience. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Fri, Mar 27, 2026 at 4:49 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I wanted to follow up and check in on the progress of my refund. You said it might take some time, but it has been over a week and I would like to know the expected timeline for the refund is. 

Thank you,

Cassie Schickling 

On Wed, Mar 18, 2026, 11:54 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Cassie,

Thank you so much for your response. We completely understand your disappointment and frustration, and we’ll provide a full refund as requested.

We’re truly sorry for all the changes and the inconvenience this has caused. We know this isn’t the experience you were hoping for, and we really appreciate your patience and understanding while we process this for you. Once your refund is complete we'll email you a copy of your refund receipt.

We genuinely hope we’ll have the chance to welcome you to a future Fork n’ Film experience and provide the kind of experience you were originally looking forward to.

Have a wonderful day.

Warm Regards,
Esperanza

On Mon, Mar 16, 2026 at 11:55 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Fork n' Film Team,

I would like a full refund of $409.98 for the 2 birthday tickets I have scheduled and rescheduled 3 times now. I have tried to be reasonable and trust your ability to provide the services promised, but this has completely passed acceptable. I request this be processed as soon as possible so I can gift my mother a much belated birthday experience that she can actually attend. 

Sincerely,

Cassie Schickling 

Hello Cassie,

Thank you for continuing to check in. I completely understand your concerns and frustration, and I want to help you resolve this issue. 

At this time, your refund of $409.98 is still pending in our system. I sincerely apologize for how long this is taking - 7 months is a long time to wait. I assure you I'm doing everything I can to push this through to our billing department, and you have not been forgotten.

If there is anything I can do to ease your concerns during this process, please let me know.

Warm regards,

Sierra

On Sun, Jun 28, 2026 at 8:00 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Again,

I ham following up again on my refund request. What updates do you have on your supposed new refund system and how might it actually process my request dispite us going into our 4th month of this back and forth? 

I just wanted to give my mom a nice birthday gift, 7 months ago. 

Hoping I might get this money back before her next birthday, 

Cassie Schickling 

On Thu, Jun 11, 2026, 4:13 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

Thank you for responding to me after not responding to my previous 3 emails sent over a nearly 8 week time frame. We are well past a delay due to a system change as my refund was requested 3 months ago for services not received for more than 3 months of reschedules and delays. 

I request my refund be completed promptly without further excuses.

Out of patience,

Cassie Schickling 

On Thu, Jun 11, 2026, 3:50 PM Fork Film <arizona@forknfilm.com> wrote:

Hello Cassie,

Thank you for checking in, and I truly apologize for the delayed response. We completely understand your concerns regarding your refund, and I can assure you that it remains a top priority. 

Due to operational changes, we are experiencing some delays in the refund process, and unfortunately, we do not have an estimated timeframe. Your refund request of $409.98 is active in our system, and once it is processed, we will provide a copy of the receipt. 

If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Tue, May 26, 2026 at 6:33 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

It appears you have stopped responding to my emails as I have had no response to the previous emails sent April 28th and May 10th. I am still awaiting my refund. What is the current update about it's progress?

Sincerely,

Cassie Schickling 

On Sun, May 10, 2026, 8:57 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I have not received a response to the message below, sent April 28th. That is over two weeks time without am update on my refund. This lack of communication and ability to process the request, the one this company offered, continues to prove this company's inability to properly function. 

Please provide and update as I was supposedly "among the next to be finalized", yet that was almost a month ago. A full month after the initial request, which is already 3 cancelations and rescheduling from the original purchase

On October 23rd, over half a year ago.

Not appreciative, 

Cassie Schickling 

On Tue, Apr 28, 2026, 12:43 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Again,

I am seeking an update on my still pending refund. Where do I stand in the refund list currently?

Well past patient and understanding,

Cassie Schickling 

On Thu, Apr 16, 2026, 4:30 PM Fork Film <arizona@forknfilm.com> wrote:

Dear Cassie,

We sincerely appreciate your continued patience as we complete your refund. We know it’s been a longer wait than anyone anticipated, and we’re truly sorry for that.

Our team is still processing refunds in the order they were received, and yours is among the next to be finalized. As soon as it’s complete, you’ll receive a refund confirmation and receipt.

We truly appreciate your understanding and hope to have the opportunity to host you again soon.

Warm Regards,

The Fork n’ Film Team

On Fri, Apr 10, 2026 at 6:37 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I would like a progress update about my refund status. Additionally, I would like more clear information on why your business does not have the money available to issue my refund. Money you have had and supposedly not used in 6 months, since the original event I paid for never happened. Nor the ones I was rescheduled for. 

Sincerely,

Cassie Schickling 

On Tue, Mar 31, 2026, 12:07 PM Fork Film <tempe@forknfilm.com> wrote:

Hello Cassie,

Thank you for your message, and I truly understand your concern. I’m very sorry for the ongoing delay and for the frustration this situation has caused.

At this time, your refund is still in progress. While I don’t have a specific timeline to share just yet, please know that your refund remains a priority and is actively being worked on.

I completely understand how important it is to have clarity and resolution, and I sincerely apologize that we haven’t been able to provide that as quickly as you deserve. We will reach out to you right away as soon as your refund has been fully processed and a receipt is available.

We truly appreciate your continued patience, and I’m very sorry again for the inconvenience this has caused.

Wishing you an amazing day,
Esperanza

On Mon, Mar 30, 2026 at 4:57 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello, 

I hope you understand that your inability to provide a predictable timeline for a refund has now given me great cause for concern. In my experience, business that do not have enough operating cash flow on hand for such occurrence are often going under or are pyramid schemes. You have kept me on the hook for an experience that never happened for over four months, I do not want to be checking on this refund for the next four months. Now that I have this new information I can no longer trust your processes and must be proactive and checking in on the situation. 

Please tell me, specifically, what the current status of my refund is.

Sincerely,

Cassie Schickling 

On Sat, Mar 28, 2026, 10:17 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Casse,

Thank you for checking in. Unfortunately, we do not currently have an estimated timeline. I apologize for the inconvenience. I can assure you that your refund remains active in our system, and as soon as it is processed, we will let you know. 

We know waiting is not ideal, and we truly appreciate your patience. If there is anything we can help you with in the meantime, please let us know.

Warm regards,

Sierra

On Fri, Mar 27, 2026 at 4:49 PM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello,

I wanted to follow up and check in on the progress of my refund. You said it might take some time, but it has been over a week and I would like to know the expected timeline for the refund is. 

Thank you,

Cassie Schickling 

On Wed, Mar 18, 2026, 11:54 AM Fork Film <tempe@forknfilm.com> wrote:

Hello Cassie,

Thank you so much for your response. We completely understand your disappointment and frustration, and we’ll provide a full refund as requested.

We’re truly sorry for all the changes and the inconvenience this has caused. We know this isn’t the experience you were hoping for, and we really appreciate your patience and understanding while we process this for you. Once your refund is complete we'll email you a copy of your refund receipt.

We genuinely hope we’ll have the chance to welcome you to a future Fork n’ Film experience and provide the kind of experience you were originally looking forward to.

Have a wonderful day.

Warm Regards,
Esperanza

On Mon, Mar 16, 2026 at 11:55 AM Cassie Schickling <ccschickling@gmail.com> wrote:

Hello Fork n' Film Team,

I would like a full refund of $409.98 for the 2 birthday tickets I have scheduled and rescheduled 3 times now. I have tried to be reasonable and trust your ability to provide the services promised, but this has completely passed acceptable. I request this be processed as soon as possible so I can gift my mother a much belated birthday experience that she can actually attend. 

Sincerely,

Cassie Schickling