Refund
dianapicu@gmail.com · landed in sanfrancisco@forknfilm.com
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- dianapicu@gmail.comto sanfrancisco@forknfilm.comInbound5/20/2026, 5:04:04 PM
Refund
Who can I escalate my case to, I’ve been waiting for my refund going on 6 months , please let me know Thank you Diana Hoffmann Sent from my iPhone
- sanfrancisco@forknfilm.comto Diana Hoffmann <dianapicu@gmail.com>Reply (operator)5/21/2026, 9:05:00 PM
Re: Refund
Hi Diana,
I truly apologize again that this refund is still outstanding after such a long time. Six months is unacceptable, and I hear your request for escalation clearly.
I am personally following up with our finance team right now to get an immediate status update and push this through. I will get back to you the moment I have confirmation that the refund has been processed.
Thank you for holding on while I get this finalized for you.Warm regards,SamCustomer SupportOn Wed, May 20, 2026 at 12:04 PM Diana Hoffmann <dianapicu@gmail.com> wrote:Who can I escalate my case to, I’ve been waiting for my refund going on 6 months , please let me know
Thank you Diana Hoffmann
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