REFUND

Hi Esperanza,

Thank you for the update and for explaining the issue.

After thinking it over, I would actually like to request a refund instead of rescheduling. Since the new dates are later in my pregnancy, I unfortunately don’t think I’ll be comfortable attending anymore.

I also appreciate you confirming the rescheduling issue was technical and not user error.

Given the postponement and the technical difficulties with the rescheduling process, I would really appreciate a refund to the original form of payment if possible.

Thank you again for your help and understanding.

Douglas Losch

On Wed, May 6, 2026, 2:38 PM Fork Film <detroit@forknfilm.com> wrote:

Hello Douglas,

Thank you so much for your patience.

We wanted to let you know that we’re currently experiencing a technical issue affecting the rescheduling process. We completely understand how frustrating this is, and we are truly sorry for the inconvenience.

Our IT team is actively working to resolve this as quickly as possible. Please rest assured that your credit/code remains valid, and we will make sure you’re able to use it once everything is back up and running.

As soon as the issue is resolved, we will reach out right away with clear next steps so you can successfully reschedule your experience.

We truly appreciate your patience and understanding, and we’re so sorry again for the disruption. We’re looking forward to getting you booked for a show you’ll love.

Warm regards,
Esperanza

On Mon, May 4, 2026 at 5:02 PM The Big Lebowski <theloschhouse@gmail.com> wrote:

Hi,

I’m trying to reschedule my Detroit Fork n’ Film tickets as instructed, but the promo code method (using my full name) is not working at all.

We are trying to switch to:

Shrek – Sunday, June 21st at 6:30 PM.

Original booking:

Name: Douglas Losch

Email: theloschhouse@gmail.com

Since the system isn’t applying the credit, can you please manually transfer our tickets to this date before it sells out?

Thank you